Reviews of local pros in Lithia, Florida

Horrible customer service. Had an scheduled maintenance appt this morning with Air Meds company after the new system was installed. I spent $8000 for the installation of the new AC. Having spent that much money I expect the customer service to be top notch. Well this morning the customer service was horrible and combatant. The technician shows up this morning and I noticed that he put the protecting cover for his shoes outside instead to put them inside the house that way he will not track dirt from outside into my house especially now with everything is going on with the COVID 19 virus. It only made sense to do it that way. Well from there everything went down hill. I was accused that I just went outside and came in with my shoes on. Well I told the technician that I have a pair sandals that I leave outside to use every time I step outside so I don’t track dirt from outside to inside. I was told that I’m wasting his time for the 3rd time due to cancellation due to the fact that my wife have some health issues that needed to be taking care during those days that we needed to cancel. Along with that before he left he told me that I have a nasty attitude. After spent more than 20 years in the military and dealing with all kinds of personality this is the first time that I experienced such a treatment that left me without words. I didn’t had a chance to capture his name of the technician but I will tell you this, this is the last time that I would do any business with this company not just for their products but their customer service treatment that I was given. Maybe he had a bad day but you don’t treat a pay customer the way I was treated today. Do you own research before hiring this company.

Timothy did a great job. He was here for regular maintenance check. He took video & pictures and text them to me so I can show my husband what he recommends having replaced. He gave an estimated cost of what is recommended. Timothy was very professional and very helpful! He took his time to explain everything and made sure I understood what he was taking about.

I called to schedule a maintenance appointment because my unit has not been serviced for a couple years due to Covid. I specified that my A/C is working fine, no problems, I was just trying to be proactive with maintenance and wanted to get back on a yearly maintenace contract. The day of my appointment, a guy arrived 3 hours early and said he was here to "take a look at my unit that's not working." When I told him everything was fine, he said he was told it was an emergency call and he wasn't here to do a routine maintenance call. He made a call to the office and then told me that he was only assigned to emergency calls and that the office would call me to reschedule my routine maintenance appointment. No one ever called. I made the appointment a week ago. How did my appointment get misinterpreted as an emergency call? Is that how long it takes to get a tech out in an "emergency?" Calling someone else. There are plenty of other, bigger A/C businesses to call. Really disappointed that this company bought out the original company that installed my unit.

Had Air Medics come out for 2nd opinion after a different company said we needed a bigger unit and 2 additional returns. Tim said that no system size was fine (system is 2017 - 2018 installed prior to us buying in 2018) and that the insulation was original to house - that new insulation and 2 returns in the back would solve our problem. That made sense since our A/C is blowing cold, and with the added savings bonus from his boss waving $600 in taxes sounded ideal.
So I was sold - Tim seemed knowledgeable and that this would solve our problems. 2 guys came over next 2 days to add returns / replace insulation in the attic. At this time we noticed now the thermostat is reading HIGHER than before they "fixed" it . Called and spoke with Toby - he needed to find a senior tech to come out and review / but if it wasn't something with the insulation it's an $89 service fee... okay, whatever I was prepared to pay it just to get the issue fixed since it wasn't that high before hand. I also asked about the inspection that the guys (after they finished) said would be in about a couple days and Toby said it's 2-3 weeks before inspection is set up / comes out (still waiting for this going on 3 weeks later as of today...)
Sr. tech comes out (one of the same guys that was here to install insulation) and he sealed some air leaks and increased fan (this was supposed to be done as noted on original invoice). The back rooms continue to still feel hotter than the rest of the house (the whole point of adding the returns) and the thermostat still spikes up higher than before. Husband has also found our electric has gone up as well since the "repair" where Tim had said we'd be looking at probably 10% reduced energy with insulation.

I reviewed Air Medics and I thought they seemed good but deeper in the reviews it seems like someone had this same issue where insulation / duct work was said to be the issue and it didn't solve it / but that person ended up with a new system through AM as well and had issues shortly after that.

Their finance company is also terribly rated so I'm already preparing for that battle if / when the time comes. Didn't even think to look into that beforehand - huge expensive lesson learned there.

Very long story short I should have just went with the first company that came recommended from the radio station I listen to. Shame on me I should have done better research and not been blinded by $600 savings.

Having Air Medics come to my home for a second opinion was the best thing I could've done for my a/c. Tim was so knowledgeable and for him to take the time and explain everything to my husband and I are the reasons why it has a 5 star on that alone. The customer service on the phone was also amazing. Everyone is so nice. The technicians for the install were so sweet and they did an AMAZING job! I surely recommend AIR medics. Great job all around 🤗

Had Air Medics out to check the A/C because we recently purchased our home and did not know when the last service was done. Luis arrived on time and was very courteous. He said the unit needed several repairs. UV lights, new coil and maybe a new compressor. Also said the unit was low on freon(?). He gave me an estimate for all repairs totaling $7200.00. Glad I didn't agree to it. I will have the repairs done by another company with higher review ratings for $430.00. I definitely will not be calling Air Medics again

Great company for your air conditioning needs! We always use them and trust them. They come out fast and are very reliable.

Great experience with AirMedics. Our AC went out and I called them, they immediately came out for an emergency call. I live with my 87 year old grandmother and told them I needed help fast. With no hesitation my AC was fixed. Fabian was the tech he was so personable and gave us a great price. I highly recommend for fast reliable service.

I got a second opinion from Air Medics and the difference in not only customer service and the quality of technician but also the price was significantly better with Air Medics than the previous company. I would recommend to both family and friends. The technician Fabian did an outstanding job on replacing my AC unit and was very personable and friendly. Thank you guys would recommend 100%.

I can't say enough about Air Medics. From the person on the phone who scheduled my appointment to the technician who came out, they were polite, friendly and very professional. My AC went out this past weekend and all Floridians know how catastrophic that is. I called Air Medics and they were here when they said they would be here. They are honest and their concern for my welfare was so reassuring. I would recommend AirMedics to anyone who needs A/C service, repair or replacement.

We had a new HVAC unit installed and couldn’t be happier with the experience. From start to finish, their customer service was outstanding—friendly, responsive, and knowledgeable. The installation team was punctual, professional, and clearly takes pride in their work. The workmanship on our new unit is excellent, and everything was completed neatly and efficiently. They took the time to answer our questions and made sure we understood how the system works before they left. Highly recommend this company for anyone needing HVAC services!

Quick one: I used A Team Air conditioning Repair for spring replacement a few days ago. genuinely professional, priced right. Would recommend.

If you're looking for a company to help with your air conditioner, try this company. Prices are reasonable and they will provide great work.

Great customer service!!!!

Great service 👍🏾

Excellent service!!

Has great services!!

Fast and friendly customer service.

Wonderful customer service very friendly

Great professional service

I haven't experienced before but try it let me know