HVAC reviews in Longwood, Florida

We just had a new service from this company also installed by Keith. We had great communication from them the whole time. They do what they say they will do!

Keith came out to handle our service call that we scheduled thru AHS. He kept in touch about his arrival time. He was very courteous and professional during our service.

EDIT 10/13/2020 : Originally had nothint but good things to say about the company. Installer was knowledgable and friendly, admin person was kind as well. However, after repeatedly informing them I was no longer the contact point for the property in which the unit was installed, and repeatedly asking them to stop calling, AND blocking the number, they keep calling me. To the point of harrassment, this company seems to not communicate amongst themselves and will continue to hound you for renewals of contracts/service agreements. If you decline, they apparently dont bother noting it and will keep harassing you. If you plan on never using another HVAC company, they are great. Otherwise, they will harass you endlessly.

After several bad experiences with local branches of big name HVAC companies, it was refreshing to be helped by a company that's not just out to get as much money out of you as possible. Both the workers I interacted with in person, Chris and Stephan, were knowledgeable and friendly. They presented me with all my options, and never made me feel like I had to just throw money at my problem. I got a new unit installed and Chris not only worked very methodically, but it was clear just how much experience he had. He answered all my questions, as countless as they were, and was always nice, friendly, and informative.
They know their stuff, they don't try to cheat you, and as long as you listen and don't abuse your equipment AND do your monthly maintenance.. you're gonna have a good experience and long lasting equipment.

Complete Air was timely and did a great job replacing a fan motor. Michael was efficient and courteous. Five stars!

I had a Platinum Service contract with Complete Air Mechanical. It’s states clearly on contract that I get priority service and 24 point PM maintenance service. DO NOT TRUST IT. I had a AC issue on August 15. I called at 7:30pm. I left a voicemail. No call back. I called again in the morning of August 16th. No call back after leaving another voicemail. I checked website. Website said 24 hr service. But 1pm on the 16th I called another company and this company answered their phone and the technician arrive by 3pm that day. Come to find out. The Preventative Maintenance service I had done two weeks prior did not happen. The drain line was clogged. I had to pay them to do a job that should have been done two weeks prior. FYI still no call at this point. I called on Monday. I talked with a lady who was not very pleasant and she said everybody was busy. Well I’m a Platinum Customer. Ok we will have someone call you back. Guess what. No call back. So much for being priority per contract. The best part is they wanted me to pay the contract again. I asked why. You don’t complete the PMs as you are supposed, you lie on website stating you are 24hr, priority is not a thing, they marked up prices to make you think you are getting a discount on parts, and you don’t call back when you say you will. It’s sad that I paid over $1400 for this plan and been a customer for 18 years to be treated so poorly. Now, I need a new system and I can’t trust the people who are running this place anymore. I was supposed to have a credit to this per Contract but I’m sure that is a scam too. I will be looking elsewhere for service going forward. FYI- there is no notification annually telling you when your contract will renew. Complete Air was supposed to send me a copy of the contract but they probably don’t want a legal battle on their hands on the contract terms they offer and don’t follow. But they want your money month to month. Go figure

Came replace a piece told me it was fixed, call them again came told me it was fixed and needed time to cool, call back they came a hole in the coil but to fix it he needed to clean the coils was 625.00 extra. So far it was a month with no air . They are not for me, I don’t trust them.

Horrible company! They send me a text asking me if I am available from 12-5pm. I respond an hour later by calling them, the woman answers the phone while sucking on a piece of candy. Tells me I didn't respond so now they have nothing available for 4 days to fix my AC unit that isn't turning on. I was going through my warranty company and luckily I was able to get a much better company assigned to address my issues. Dodged a bullet based on some of the other reviews I read about them.

Your guy Chris was here 3 times and never correctly fixed the AC or heat. Why? I kept telling him it still wasn't working right, I'm not stupid you know. and told Old Republic it's not fixed. He had to come back on same call. He didn't have the parts in his truck. Why. He miscommunicated or something with Old Republic and they then sent an unnecessary electrician to come out. The electrician is the one who said the heater needed a new circuit breaker on the unit, not my electrical panel!. That guy came for nothing. I called back Old Republic and told them to send someone else, so they sent Bennett AC, That man had all the parts on hand in his truck, unlike your guy, and fixed the heat no problem. I honestly had heat for the first time ever. I tried to tell you/Chris it was not fixed right. You don't listen, Bennett finished the job correctly in an hour! Sorry, but no bueno.

Our heat was not working and this company was contracted through AHS...I was scheduled same day during the coldest time of the year! The technician was literally God sent! I definitely recommend this company!!

***AVOID***This is an awful company, and I wish I could give them zero stars.
I had my AC unit cleaned, coils were dirty and a tech came out removed the unit from my 2nd level AC closet, took it outside and cleaned it. When he welded and reinstalled the unit, he installed it with the SafeT valve on an angle, the safeT valve is designed to cut the system off if the line needs to be drained and it works when it is in a vertical line, it does not work correctly if the safeT valve is installed sideways, in fact it allows the water to overflow and does not shut the system down. Well this is what happened to me. The system was worked on in February and I guess the line got clogged up again this week, the water flooded the AC closet and part of my brand new carpet. This company was so nonchalant about it, giving me the run around, telling me a manager was going to call me, well she didn’t call until the next day, only to tell me that they are not responsible for any damage because I could have turned the valve sideways when I changed the filter, uhh, you do not even come in contact with the valve when changing the filter, and before this issue, I had no idea what that valve was for so I was definitely not touching it. My next step is to contact the BBB and most likely get some legal advise. Only looking for them to reimburse me for the damages to my floor and the underside of the AC closet, which is still soaked. The picture below is exactly how the tech reinstalled the system, the other picture is the underside of the AC closet, I had to get a heavy duty fan to try and dry it out.

Always a great experience with Complete Air Mechanical. They're usually on time and very efficient upon arrival. Matthew is our usual technician and is very nice. Highly recommend them.

This company is extremely unprofessional. AHS Warranty sent them to repair my AC, and the technician who arrived appeared to be under the influence—in the middle of the day. He left screws from the panel scattered on the floor, tools and garbage on my lawn, and only refilled the refrigerant without checking anything else.

Less than 24 hours later, the system stopped working again. When AHS sent him back, he said the coil was leaking and needed to be sent to a “warehouse” for repair, which would take over two weeks—in the Florida heat.

To make matters worse, they’re refusing to provide an estimate to AHS, which prevents me from choosing the cash-out option and forces me to use them.

If AHS assigns this company to you, insist on a different provider. Save yourself the headache.

Keith checked the air conditioner and heater made sure everything was working good. Always fast friendly service. Family owned and they do care about there customers.

These people are totally incompetent. Read the other reviews and AVOID at all costs. They repeatedly cancel appointments and then have no clue what they are doing when they finally arrive.

UPDATE: After weeks of zero progress I finally called out another service provider who was able to fix the AC IMMEDIATELY with no additional parts required. This was after being told by Complete Air Mechanical an expensive board needed to be replaced that required special technical coordination with Trane. Again, they clearly have no idea what they are doing.

If I could give a 0 star I would. This company is good at false promises and bad tech diagnostics. The tech that came out said I need a new mother board and wiring. Needless to say I had no a/c for 1-week company said part on order and all I received was a preset message the said the tech is running behind and the office will call with an eta. Sad to say I called a reliable A/C company and the tech fixed the a/c in 10 min. Don’t waste your time or money with this company!!!!!!!!

This company is very proficient , knows there work .
JP was very professional , came to check on the HVAC problem .Was knowledgeable and in no time he had our heat working . He knew exactly what the problem was . I’m grateful for there fast response and service that was completed in a timely manner . I Highly recommend this HVAC company for any AC needs . The receptionist also was very responsive in keeping me updated on the appt n arrival time of the tech . I’m very satisfied with the completion of the work done !

Great conflict resolution. I respect and applaud a business that is willing to work with their customers. JD and Carlos are fantastic and got my system back up and running. JD saw me struggling with a dead bush in my garden when he pulled up. He was waiting on Carlos so he came over and helped me rip it out. Top notch service right there. Deborah listened to me vent and complain and handled the conversation with such grace and respect. Tensions were high on my end bc it was very hot without air and she never gave me attitude back, just listened to me and found resolution. Grateful.

I am a senior and I have been using warranty companies since 2015 when my husband was on his way out, he and I ordered a warranty company for me since he was not going to be able to be there for me anymore, he was a Heating and Air engineer for the Federal Government . Well, I have had hardly no major issues with any Warranty company or their sub-contractors. Like other reviews on here I would put a zero if I could. The technician that came to my home was name Chris. From reading the reviews it seems like the issues I had were exactly the same as other, but th ex only issue I have here is that I am a senior and there is no trust anymore, you just are not able to take people at their word. I was without air the whole summer, my dogs and I. I had to place the figs downstairs with several fans around them and myself I had to just bear it. As one of the other reviews said, you should not have to check after the technician if an Honest company, every time he czz as me back because the system wasn’t working, he would fine a new problem, even the problem he said he fixed. I called in an outside company, because I felt that I just needed freon and Chris said no. Finally, I get my second opinion (because the second opinion from American Home Shield lied), who said some one removed my fan and replaced it with fan that was too short for the unit and it kept shorting out unable to cool the unit and guess what not enough Freon, the company I got ordered the new fan from the company that built my unit and we replaced the Freon and the unit is running fine now. I can not believe today that people are so uncaring of others that they would sabotage someone’s unit and have them at 70 years old with air in 88-100 degree weather all summer and just keep lying over and over without a conscious. I pray for technician Chris and complete air mechanics, I put you in the hands of The Lord Jesus Christ🙏🏾. What if it was your Grandmother, Mother, Wife, Sister, or Daughter!!!!!! No Empathy for anyone according to the reviews.

I would like to commend Complete Air Mechanical for their excellent service, especially their prompt response and thorough explanation of the repairs needed. Jodany demonstrated professionalism and did an excellent job repairing our air conditioning unit. I highly recommend Complete Air Mechanical for any Air Conditioning services.

The technician, Carlos, and the Complete Air team has been extremely efficient and professional from start to finish. Job well done! I will definitely recommend the!
Thank you Complete Air!!

The exhibit great concern and help me out when I thought it was not possible. Julie was very instrumental in my situation. Potential, my home is warm today, January 27th. When we are having a little cold spell. In Florida.

Carlos was great he explained everything that was associated with the maintenance plan and the reason for his visit. He answered all my questions and concerns. Overall he did a great job and I look forward to working with him with him in the future.