HVAC reviews in Lutz, Florida

Joel came out to our home today to perform maintenance on both of our AC units. He was professional, polite, and very thorough in his work. It’s refreshing to see such great customer service—highly recommend Joel and Ierna’s Air Conditioning!

Tony came out to do maintenance and check out our systems that haven’t been looked at it awhile. He was professional and knowledgeable. We could tell he knew what he was talking about, didn’t sugar coat things, but also didn’t act like the world was ending.

John was very helpful and professional. He knows what he was doing. He fixed the problem I had with my sink and put the new one and he also put the new garbage disposal. Everything is working properly now!!! Thanks again and I will highly recommend his services to others including IERNA’S Heating & Cooling, Plumbing.

Excellent experience with Tony P.! He came out to service our air conditioning unit to resolve a blockage. Tony provided updates every step of the way explaining with what had occurred, how he will fix the issue and to prevent future repairs. He was extremely thorough, polite and asked if I had any further questions. It was a great experience overall and his knowledge of animals is a plus!

Technician Robert Canchola was great. Always appreciate people showing up early. He was knowledgeable on his assessment, gave me some tips and advice and put me at ease in the situation.
I was lucky enough to not have any major issues. He also explained the process if something later comes up and advised what potentially cost would be. Much appreciation to his transparency.

Called Iernas because they installed my AC unit as did a repair on it and have been very satisfied with their service until I called today regarding my hot water heater. They sent 2 guys to my house who looked at the hot water heater date and determined that I needed a new hot water heater without putting one finger or never examined anything on the hot water heater. When I asked how they could determine that I needed a new one without checking out mine he replied becauseof the age. He then came back with a quote for $1300.00 plus and another for $685.00 to replace the heating element and the thermostats. It sure how he knew I needed either repair plan. I called the office to discuss the technicians visit and his evaluation by looking at the date of the hit water heater. She was very defensive of her staff and became arrogant, told me to have a nice day and hung up. What great customer service that was rendered both by the technician and the office clerk.

Ierna was great. They worked around our schedule to come to the house. They were very professional and gave us a great price.
I appreciated the transparency and honesty about the amount of work and a realistic way to avoid spending double the money
Hands-down, I recommend them. They’re great if you’ve got a plumbing problem, call Ierna!

Dillon is the man! He actually talked me through the entire process of installing a water heater. He shared the cool story of the iconic logo. He said he would need 3 hrs to do the job but was out of there in under 2hrs...and he came through on Super Bowl Sunday within an hour of receiving the call. ⭐⭐⭐⭐⭐

Google won’t let me update my review from last night so I’m here to do it again. Received a call back today from a customer relations specialist manager today who left a voicemail stating they understand we were “unsatisfied” with how they handled our emergency call. How you HANDLED it? Nothing was handled! We called late at night because we lost total power to our home and a foul smell was coming from our breaker as well as emitting heat. We were told by a customer service rep an emergency dispatch would be assigned to us and would receive a call in 20-30 minutes. After an hour of no contact, we called back and were basically told there was no record of it. Nothing was handled. We were left to sit in the dark wondering if our house was going to burn down and then made 7 additional calls to other companies to try and get someone out so we could sleep. Disgraceful.

Our technician Tony was honest and clear on explanations. He listened to our concerns and offered several options to solve our situation. No pressure. No hard sell - just good and honest service. Tony spent time cleaning and servicing our unit. We didn’t have to purchase anything. However we did replace a needed part. We felt comfortable and at ease with the service call and our technician Tony

This was my third attempt at finding a new HVAC service that worked (do not use Frank Gay or Integrity. They are merging and all you’ll get is bogus prices, sales pitches and late/overly cocky techs)
Ierna’s services from the very first phone call have seemed more genuine all around. I had Tony as my tech today, he was very detailed and honest with his work and, as a new homeowner, I appreciated his explanations.

Thank you guys.

We had 2 leaks within 10 days. Needed total house re-piped. Had several estimates. This company’s price was way below other companies! (and included a new 50 gal. water heater) The guys were always on time, kept us informed what they were doing & worked harder than any contractors or plumbers we’ve ever had. Some days they had up to at least 6 men all working together to get the job done right & and get our system up and running . Never left us without water. All the men were fantastic. We would like to mention special thanks to John & Esteban for going over and beyond what we expected! Thank you for a great experience. This kind of experience doesn’t happen often. Thank you all. Pete & Rhea.

We lost our AC last weekend after returning from vacation. Lightning hit our AC unit. Mo Zaal was my tech today and he did a great job. He diagnosed the problem better than a few companies that came to my house and had me up and running in no time. We now have a huge voltage surge protector and a cool house again. Going to invest in lightning rods for the house so it grounds out in something other than my AC unit. Thanks Mo!

I’ve used Ierna’s several times over the past few years and previously had good experiences — they even saved me from replacing an AC unit when another company told me I needed a new system.

However, my most recent visit was very disappointing. My AC clearly needed a capacitor, and I was quoted $750 for the replacement, which is significantly higher than typical pricing. After I declined signing up for the annual maintenance plan, the technician replaced the capacitor and then informed me there was a large refrigerant leak that would cost $2,200+ to repair.

What concerns me most is that what appeared to be a straightforward one-hour repair suddenly turned into a five-hour, much more expensive job. While I don’t hover over technicians while they work, the timing felt coincidental and left me uncomfortable with the situation.

Because of this experience, I’ve decided not to use this company going forward.

Thank you to Devin for his exceptional service and attention to detail. He was very pleasure and explained each step of his installation process as well as expectations of the products he installed. Great Service. Also, Thanks to the office staff for their prompt response and calls.

Our plumber arrived on time and the scheduler kept us informed of his arrival time quickly and accurately. The plumber did an excellent job - replacing a garage disposal unit - quickly and efficiently and gave us the price, which was much lower than I expected, beforehand which was also much appreciated. All in all, we couldn’t have been happier with the whole experience. We will definitely be saving IERNA in our contact list and calling the for any plumbing, electrical or HVAC needs.

Great job!!!

What great service and professional experience. These guys did an exceptional job, Rob & Estaban. They were very informative and very detailed in their work. My family and I have been so blessed by the job they performed. Thank you!

Jelani helped us today with outdoor faucet leaks we recently discovered. He was knowledgeable, professional, gave easy to understand explanations of the repairs we needed, and was very courteous and personable. We are so glad Ierna’s sent Jemani our way and would love to have him as our plumber/technician in the future.

We had a brand new AC system installed on Friday. It’s been exactly a week and we have had it work for only 2 days during that timeframe. When the heat stopped working the day after it was installed (which was the coldest day that Tampa has had in awhile), we couldn’t get in touch with anyone. I called multiple times on Sunday and couldn’t get in touch with anyone until late morning. When we finally got someone on the phone, she basically said no one would be out that day but the next day. I’m sorry, but very unacceptable as this is a brand new unit that shouldn’t have any issues. When telling her how crazy this was after all the money this unit cost, she cut me off and said “let me speak ma’am, let me speak ma’am” and was just very rude and not sympathetic one bit.. no apology, nothing. When someone came out the next day, it was 8:30p and basically said that there guys messed up on the hose and now it was leaking Freon everywhere and would be a “big job” and would need to be done the next day. Next day comes and we’re told that no one will be out and made the appointment for Saturday (this was Tuesday) and I was livid, as again, this is a brand new unit and we have yet to have heat except for a few hours when it was initially installed and we were cold and irritated. I reached out to the manager who stated they could come out the next morning and would cover this cost, even though it’s technically not covered. I am a very patient person and customer service is my biggest pet-peeve, but what do you mean that this is technically not covered?!?!? Our old unit was 14yrs old and even though it didn’t work all that well, it still worked better than this new unit. So to be told that this wasn’t technically covered, it absolutely crazy to me, as again, it’s a NEW unit!!!!!!!! Long story short, they came out to fix on Wednesday and was there for hours and this morning we woke up with the house not heating again. Very disappointing and at the point of demanding a refund and having them come pick up their equipment and us going to another company. We have had only one or two people apologize for everything happening.

Vinny is very professional, nice and extremely patient enough to explain to me a few things before I made my decision of what service to get. He worked fast & cleaned the area after him. Great representation to Ierna's company. Thank you!

Dylan was the best plumber I have ever had work on my problems with a drainage clog in my kitchen sink. He went through the roof vent and then had to go through the pipes under the sink. The clog was at a joint of the vent and main branch. Cleared it out, ran boiled water and ran hot water to really clear the line.
He also cleaned up the pipes under the sink and cleaned up and replaced the paper I had under the sink. So everything is cleaned and disinfected.
What a jewel of a person to help this old lady. He also gave me a senior discount.
I will always use Ierna from now on.