HVAC reviews in Miami, Florida

Horrible service. Ditch people for so many times. Never show up on time. Overcharge the price and didn't even fix the fridges the right way, still having problem. They blame it for other reasons, like it's too old or takes time to get colder. Also, they will give you one price first, and then change to different amount after finish the job. The technician name is Baker. The manager Crystal is horrible too. Poor management and bad technician. Wish the owner of business see this comment. Needs to work better job!!!!!!!!!!!!!

Very unhappy customer

I am very disappointed with this companies service, on June 24,2014 is when my trouble started my central air started blowing hot air i called this company they came out i was charged over 500.00 dollars to have this problem fixed which it was but on June 27,2014 my air again started blowing hot air so i called for the 2nd time, now we get to the third which was on June 30,2014, the supervisor and i had a few unplesant words but they again sent someone out i informed that person that this would be the last time using this company because instead of telling me straight from beginning i would eventually need a new condensor they half assed fixed it and charged me and the last visit charged me over 100.00 dollars because of something he supposedly didnt see in the very beginning of this awful experience. From what i had to deal with i will not give this company a high rating. I have spent 729.92 dollars for this lesson.

24 Hour Service came to our rescue in the heat of the summer. I highly recommend asking for Mike from the Miami service department. We have very old units that were giving us troubles, popping breakers every few days... Mike came to the rescue and put a new compressor in and we have been up and running ever since. We really appreciated how Mike took the time to explain what the problem was and then finally fixed it. And even better yet, he even dropped by a few months later to see how things are working. That is great customer service.

Unprofessional! Contacted this Company on a Sunday. No invoice provided for an AC unit that was serviced. Within a few hours still blowing warm air. Contacted the office the next day on Monday--which was a NO SHOW. Called the next day Tuesday and a person (could not have been a ACperson). This guy walked around for an hour with no answers! He went ahead and asked for an actual thermometer so he could check the temperature of the unit Yes. A human thermometer! Poked a hole in the units insulation to measure it! When I spoke to a manager his reply was" well it doesn't matter, it can be measured this way" called Wednesday again to get someone out to honor their 30 day guarantee
And another NO SHOW. Complained about no emailed receipts! Can anyone tell me whom the actual owner is of this company. Call
Air on Demand! Great company.

Roger happens to be the "Best from all the Rest!" A kind , understanding Personal. I would recommend Roger from many Companies. I like to listen to what is needed to make right for my A/C Unit!
I will say, not many workers can do a well enough job even answering a phone.

Attention: poor customer service...after services were rendered , Friday night, and paid $400.00 for a/c capacitor. Was told needed fuse box replaced ALREADY INCLUDED. Was told someone would come back next day with fuse box. No one showed up, called and was told it was not an emergency, scheduled it for Tuesday afternoon, Again, no one came. Called again, tech came today, Wednesday. Tech informs me that I'm to be charged $250.00 for fuse box replacement or a $50 charge for visit. Horrible experience!

Absolutely the worst a/c company in Sourh Florida.
Zero customer service, never show up when they say and everyday was a different team with a supervisor who never spoke a word. Our job was a commercial job that they bid and was simple but they over did it and what should have been done in a week became three months. Then at end they hit us with a bill that was way over what was agreed without ever discussing it during the horrific delay. We deal with a lot of contractors and I can honestly say we never had a worse experience than these guys.

After multiple Refrigeration companies cancelled on me, I contacted 24 hour air services. They're very professional, they're all about business. They catered to everything we needed. I will definitely keep they're contact just in case another accident. Great company!

This company is horrible. While the servicemen are friendly and professional, the actual company is horrendous. The company quoted me a completely different price of what they told my landlord to pay and cashed my check immediately. When my landlord called to discuss this payment discrepancy they stated they would mail me a refund check. This happened early July 2013. I have called at least 7 times since then (it is late September 2013) each time they told me my refund check is in the mail. I have still not received my refund check but will continue to call until they do so. This company took advantage of a young woman by attempting to over charge and has appalling customer service.

Useless. My AC was leaking, a guy ( looked like it was his first day on the job) showed up, told me it would be $300 to fix the leaking. Since it's what my neighbors pay for actually FIX the AC, i agreed. He literally just vacuumed some water from the ceiling, 5 min of his time. The AC was leaking again within hours. I called them again the following day, they showed up and told me i had to use their additional services, of course for additional $$. No thank you.
Also, they were not registered in my building (Decoplage) and i had to pay $100 to them to register (!), thinking they would actually fix it the 2nd time around. Over $400 for NOTHING.

I have been using "24 Hour Air Service, Inc." for about 4 or 5 years when we have an emergency problem. It was extremely hot and the air conditioner went out. We looked them up called and came within an hour. It took about three well worth it hours (and that's assessing the problem, getting the needed part and fixing the unit)to have our house feeling livable again. The techicians that come to your how are knowledgeable, friendly and informative as is the office personnel. Have been with "24 Hour Air Service"ever since.

STAY AWAY FROM THIS COMPANY. I called the company because my air was not working. They sent a guy who was only working with the company 3 months. He has not idea what he was doing. He lied and said he checked the coils and he didn't. He said I needed a leak detection and stop leak for a total of $300. I did not pay this as I knew this was not the case. He than said I needed gas. He proceeded to put 4 pounds of gas in my AC. $320 I paid for this. Next day still not air. They sent another guy out the next day. He still didn't check the coils. He said I need to replace the entire unit. This just didn't feel right to me. a 6 year old AC. Called another company. They were great. This time the coils were check and were very dirty. Did even charge me the service call fee as they felt bad that I just paid $320 and was never told this. Although they were not able to do the work, I paid a sub-contractor to clean it for me. $200. We spent 3 hours in the attic doing the work. After, the air was no longer restricted. Before, the subcontractor cleaned the coils, he told me he thinks the system is overcharged with gas. But he still cleaned the coils and the air started to blow better but not cold. So now I am upset and decided to just get a quote on a new one. Another company came out and give me the quote but said wow, let me check something for you. The guy hooked up his tools to the outside AC and said, your AC is overcharge, and this maybe the reason why its not blowing cold air. ummmm....I called the other guy back who cleaned the coils. He let out almost 2 pounds of gas. And said I bet you your AC will work better now. I just check my AC this morning and we are at 75 in the house. STAY AWAY FROM 24 HOUR AIR. THEY WLL RIP YOU OFF . Charge me for gas I didn't need. Even the lady on the phone told me the guy they sent out was new on the job. I had two companies tell me my system was overcharged and the service manager I spoke too didnt want to take responsibility for his worker. STAY AWAY FROM THEM!! $320 GONE

Our air conditioner stopped working after a power outage; we called this company because our power came on late in the afternoon and they offered 24 hour service. They arrived three hours later. So far, so good. The tech worked on our a/c until past 11pm. Concluded that although he was not sure what was wrong, he was pretty sure the circuit board and fan motor needed to be replaced. He spent the evening calling his supervisor--apparently for help with our a/c. Once he was done, he quoted us $1200. He proceeded to remove the fan and board from our a/c and said he needed to take the parts with him to find replacement parts. He would be back tomorrow morning to install the new parts. We figured this is standard operating procedure.

No one came out the next day until 5pm. A different technician than the one who came the night before was sent. He was unable to do any work on our unit because he did not understand what the previous technician had done. He waited all night at our house with no a/c waiting for his supervisor to come out and help him finish the job.

Supervisor arrived after 9pm. They began work. Upon completion--several hours later--they stated that the part they installed was defective and they would have to come back in the morning to replace it.

The next morning my husband and I called the company and asked to speak to a supervisor. We were told that a supervisor would call us back. We called 5 times and have still not received a call-back from anyone at the company.

At 3pm the technician from the first night came and got our a/c working but that our thermostat was defective and needed to be replaced. We explained that our thermostat has been newly installed by AT&T and it is still under warranty. Under no circumstances was he to touch it. Later he apologized and said it simply needed to be reset.

While we have had a working a/c for all of 3 hours today, we are upset that no one from management called us back, and we were not offered a discount even though the "emergency visit" was not resolved for another 2.5 days. The technician said we agreed to the rate on the first night and that was what we had to pay.

Do not use this company to service your a/c. Customer service, timeliness, courtesy, and accountability are not qualities belonging to this company.

I am very satisfied with 24 Hour Air Service Inc. They were very professional and showed up the same day I called to fix my AC which surprised me because it was late in the day. The air conditioning was repaired successfully and now I am happy to report that my AC is working as good as new. They gave me a few tips on how to properly maintain it moving forward so that I can save on future maintenance and repairs. Overall I am a happy customer and will call them again in the future if I have any trouble with my air conditioning.

I am disappointed my air needed a maintenance because it was not cooling properly. The tech came to fix it and cleaned it out I was under the impression that the tech assessed the problem and took care of it . I was charged 378.00 that was on the weekend .The following weekend the air was not cooling and by that time my air had frozen another tech came was unable to do anything . Then the next day the tech came again and indicated that the air needed to be cleaned inside and that it would cost 563.00 . When the tech had previously came I thought he cleaned inside an took care of the problem . The tech indicated that the air coils were not as dirty as they were the previous week. Regardless of that the air problem wasn't assessed properly and now 24 hour air wanted to charge me 563.00 to do what I thought they did in the first place . I asked the Tech if had checked the unit outside he said no because it was raining . I am disappointed because I spent almost 400 and the problem wasn't detected the first visit . , and then I would of had to pay another 563.00 to fix the same problem in the first place . Ridiculous!!!!!!!!!! and when i declined after I signed the work order ( He stated I didn't have to pay anything) the tech came back knocked on my door asking me to pay a trip charge of 75.00 I did not pay . Although the tech was nice the problem could of been taken care of rather than me having to pay almost 900 for a maintenance cleaning ! Thankfully I didn't spend 563.00 .

On 07/25/17 I contacted 24hour Air Service Requesting an emergency repair service for my A/C that suddenly stopped cooling. I specifically asked if they could send a technician asap since my kid, who suffers a bad respiratory allergy, was having difficulty to breath in an 85 degrees home. The technician arrived around 9:00pm and after 15 min or so issued a receipt and requested payment of $378.51 for the repair (Initially they told me the service will be around $200). He charged my debit card and left. I waited the A/C to start cooling, but the vents never blew other than hot air. The next day I emailed the company to ask for the refund since the service did not confirm to the standards promised, and I had to pay another emergency repair service company that replaced two broken pieces and fixed the A/C. The company refused to issue the refund.

Where do I begin!!!! The supervisor is an air head! The call scheduling lady is always cracking up! No manners what so ever. They have updated fancy vehicles but they write everything on paper. They charged me $184.48 to come out and give me an estimate.... I verified on the phone that an estimate will cost $80 but they rip you off by saying you need to defrost your unit. I would need a defrost if work would need to be done. Before 24 HR I had cool air come out and they charged $69 without defrosting told me everything I need done. I left with an estimate and knew what I was looking at. The only reason two stars is because the technician was great. But the supervisor I hung up on her after she gave me attitude for asking about the defrosting fee.save your money, after using 24 HR I did not have an estimate.

Called this company to help me fix my a/c . One of their techs came out and looked at machine. Said it could be fixed with a “lil popper” which costs $17 online, but he wanted to charge me $250. He installed the “lil popper” and machine did not work. He then told me he would start charging $115 per hour in order to fix ac (on top of $95 service call). He guaranteed me he would have it up and running In a couple of hours. He started working on it while searching on google the error codes my thermostat provided. An hour later he told me that he could not fix it because he needed additional pieces. He then told me to talk with Mike or Angela. They told me my bill was $457 and it is charged on a daily basis. Mike is extremely unprofessional and did not let me speak. He wanted to charge me full amount for nothing. My ac at the end of the night was still not working. Mike yelled and cursed at me (customer) … extremely unprofessional. The tech said he would give us a call next day at 7:30-8:30 am once he has additional part and never did. At 10:00am I contacted this company and Mike picked up and started yelling and told me he was going to charge my card for the full amount plus additional piece he purchased but not going to install…. I highly suggest not to use this company, if you are using this company and now you are reading reviews (like it happened to me) ,you better record all calls like i am doing , this way you have proof of the amount that was approved to charge. I approved $217 (half of the total bill) If I get billed more, I will create a chargeback. I hired another company to fix my ac.

My A/C unit wouldn't turn on after a week of no usage. I got in touch with 24hr A/C for service, once the technician arrived, it took him about 10min to find the issue and repaired it in minutes. A/C works perfectly. The issue was a loose wire. The tech charged me a reasonable price, however his boss called and said the price was too low and I should be charged $200+ more or purchase a thermostat for $400, which I didn't need. This company is the reason why these A/C companies get a bad rep. I'll never do business with them again.

We had them come out for a repair while we were out of town. We spoke with them and they said our thermostat was broken and wanted to charge us over $300 for a new one.
We negotiated to $200 + they had us over a barrel since we needed the ac fixed for the poor friends house sitting for us. On return we found they put a $14.00 thermostat no programmable in place of our more expensive 7 day programmable. They were unwilling to come back and at least swap out
For a better thermostat. What a rip off.
So not use them you should get what you pay for and I paid over 300.00 for service and a crappy thermostat that I had to have changed on return.

Wanted $875 to change a fan motor. Then went as low as $400. At this point I didn't trust them anymore and sent them away. Now i understand why they are always available so quickly. They basically just come out and charge you $79 for a service call
Then they quote you an outrageous price so you decline and they move to the next victim. Found someone for $150 shortly after learning my lesson.