Reviews of local pros in Naples, Florida

We have had an extremely frustrating experience with this company. They have come out five separate times to repair our dishwasher, and it is still not working. Each visit resulted in no lasting fix, yet no clear resolution or accountability.

On top of that, during one of the service visits, the corner of our kitchen cabinet was damaged. Instead of taking responsibility, we were told that the cabinet was made of “cheap material” and that damage was normal. This explanation was unacceptable, especially since the damage did not exist prior to their service.

When we raised the issue, Chris, the manager, stated they would not take responsibility for the damage. There was no offer to repair it, compensate us, or escalate the issue in a meaningful way.

After five attempts, a broken dishwasher, and damage to our cabinetry with no accountability, we have lost confidence in this company’s workmanship and customer service. I would not recommend them to anyone expecting professional repairs or responsibility for their work.

GulfCoast is the designated repair company for my KitchenAid appliance warranty. I’ve been fortunate enough to have Derick come to my house to repair my dishwasher once and my refrigerator once. Both repairs were prompt, courteous, efficient, and repaired on the first try! I cannot recommend Derick and GulfCoast appliance enough.

I contacted this company about a week and a half ago. My Miele dryer stopped working. I asked the person that I spoke to if they would have a belt with them. She said yes. I asked that so that I could prepare myself. I like full disclosure. If they told me no, I would’ve planned accordingly. I received a call from them a week ago, Wednesday. I called them back to confirm and mentioned again, that I wanted to make sure that they had a belt with them. On Monday, Randall showed up He pushed the button to start my dryer and told me I needed a belt. My three-year-old granddaughter could’ve done that. I could’ve very easily sent this company a video of me doing the same thing that Randall did. I also wonder what Miele paid this company for Randall to go out and push a button. He told me that he didn’t have a belt and that often customers get mad because the office tells them things that aren’t necessarily the truth. I contacted the office and to say that I was treated poorly is an understatement. The woman said that I was being rude because I was wondering why they didn’t disclose the truth to me. She was a master a deflecting. She knew that she did not have any excuses for lying, so she just kept deflecting it back onto me. After I get off the phone with her, I spoke to a manager at the Collier store. She is just as hostile as the other woman? She told me I was rude because I was upset, that I was lied to. I guess maybe I should’ve sent them a dozen red roses for lying to me. Both of them had Superiority complexes and couldn’t admit that they made a mistake. When I asked the manager to speak to the owner, she said these exact words. She said, “ You’re really going to go there?” It made me wonder what they hide from the owner. I own a company, and if I found out that one of my employees ever said that to somebody, that would be grounds for dismissal. When I told her that I really did want to speak to the owner, she told me that she was going to call Miele and tell them that they didn’t want to work with me anymore. It amazes me that that’s the type of Customer Service they have, but they did me a huge favor. I feel like I totally dodged a bullet. When you deal with a company that lies to you and then has a service guy come out and tell you that they lie, it’s scary. I heard back from Miele within a half an hour. They apologized for the way that I was treated and asked me to put everything in writing and send it to them. They also got me in touch with Brittany at Mr Appliance. Because of the way that I was treated at Gulf Coast, they didn’t even need to send anybody out to check the dryer. The belt was ordered that day. The people at Mr. Appliance are so professional. They gave me full disclosure on exactly what I can expect. They made no false promises and they spoke to me with respect. I am thankful that Miele helped me out and I’m really thankful that Mr. Appliance is taking such good care of me. Mr. appliance cares about their customers. I asked the manager what would happen if I asked to speak to the owner. She told me that the call would be forwarded and that she would never say what the manager at Gulf Coast said to me. Thank you, Gulf Coast for turning me on to Mr Appliance. They will forever be the company that I use. If the owner of Gulf Coast reads this, you really should talk to your employees. There should never be a time that somebody asked to speak to you that an employees says that. It is rude and very unprofessional as was most of my experience with your company. I’m getting ready to post this and I have a funny feeling that there will be some type of a snarky reply made. Actually, I would be shocked if there was a professional reply and not a snarky one

Gulf coast appliance schedules you within a few days of calling for service . The technician calls you when he's a half hour or longer away. They are polite and competent . Great company and technicians. Have had Jake and Larry both are great! Machine was still on warrantee

Great experience with Gulfcoast Appliance Repair.
We were to get an appointment in a timely manner. Larry was our service person that came out. He was very knowledgeable, and he knew right away what was wrong with the machine. He was able to make the repair quickly. Everyone there that I interacted with was very friendly and professional.

We had an issue with our fridge that was resolved by Larry, from Gulf Coast Appliance. He was very professional and did a great job. The office staff kept us informed with timely updates during the process. Overall an excellent job by the Gulf Coast Team.

I am so impressed! This was a ChatGPT recommendation and they delivered perfectly-from first call to final finish! Andrey was honest and instructive…he showed up early -stuck to his estimate and communicated really well with me! I thought the pricing was fair and the work was 5 star! I would highly recommend them for any appliance repair and will call them again!!! Nice to see an honest business like this! KBR

Utmost professionalism, phone response, scheduling and service. Randall understood what our older electric dryer needed by listening to the appliance and carefully explaining what had to be done. No issues with Gulfcoast Appliance repair cost or services, we would highly recommend.

I had repair tech Tom, at my home on 12/20/25, as my relatively new washing machine was not working.
He arrived early, thoroughly examined the machine and resolved the problem. His expertise and customer service was stellar. He also recommended suggestions to keep my washer functioning properly that was truly appreciated. I would highly recommend this company and this skilled technician Tom! He is highly professional and an asset to the company!

Dishwasher kept going into drain mode. Tech came out and did no troubleshooting. Basically said that since he didnt receive an error code that there wasnt anything he could do. He didnt pull out the dishwasher, check for any leaks that could trigger the action, didnt check the float switch or even clean out the drain filter or hose. Didnt even run a cycle to completion to see what happens. We were charged $159 for nothing. There was no effort whatsoever to try to address or look into any issue that could be the problem.

Update: I did receive a call today from Gulfcoast, and they are sending another tech to come out and dig deeper. It was conveyed to me that the follow up is part of their normal process when the issue isnt resolved. Had that been communicated to me I would have waited on posting the review, but the call today did show that they value customer satisfaction so that is a great sign. I did raise this to a 4 as the second tech that came out was awesome. He quickly identified the issue and based on it being a cheap builders model it wasnt worth the repair. He also took time to give us some "cheat codes" on how to optimize our washer in getting the clothes actually clean!

I had an excellent experience with Gulf Coast Appliance, and Anthony was exceptional. His technical expertise, vast knowledge, and professionalism were immediately evident. He diagnosed and handled everything with confidence, and he was also very personable, respectful, and took the time to explain things clearly.

Gulf Coast Appliance was highly responsive, with thoughtful communication and true professionalism throughout the entire process. It’s clear they take pride in their work and customer service. Anthony represents the company at the highest level, and it would be difficult to find better service anywhere.

I strongly recommend Gulf Coast Appliance and especially Anthony without hesitation.

I called Speedy Appliance regarding an issue we were having with our dishwasher and a gentleman Cameron answered the phone. He was pleasant and helpful . Cameron was able to get us on the schedule asap. When the gentleman showed up “Michael” he was very professional and took his time to figure out what was wrong with our dishwasher. I can say I was very pleased and would have him come back again . I would highly recommend Speedy Appliance.

Do NOT call Speedy if you have an issue with a Bosch Warranty. They are not only rude and unfriendly, but they also won't talk to you even though Bosch provides 4 Services in Collier County that will handle your repairs. I went with one of the other 3 on that list and they were very courteous and scheduled me right away. Don't waste your time with Speedy. They are obviously not speedy and don't want your business.

Our refrigerator stopped working. It is an old Kenmore so we called Sears repair. They were scheduling 3 days out! We had used Always Speedy Appliance Service about 4 years ago (fortunately did not have any need in the last four years) and they came out the same day about 3 hours after we phoned. They also had the part on their truck. The repair technician had an idea what part was not working and put a test part in before replacing and repairing. The repair was done promptly, in under one hour. Mark also answered questions we had about this old faithful appliance. Great service! Great job!

Ralph P. has been to my home twice, once for my dryer and then for my washer. On both occasions, he was very pleasant, extremely knowledgeable and very honest. He fixed my dryer and washer saving me the hassle and expense of purchasing new ones ~ Thanks Ralph!!!

The ice maker in my KitchenAid freezer stopped working. I contacted Speedy on the recommendation of a friend. The person I spoke with on the phone was pleasant and helpful in booking my appointment. I received a call from Speedy the day before to confirm my appointment. Fabian the technician was knowledgeable and well-spoken. He diagnosed the problem right away, explained and showed it to me and told me what the cost would be. He had it fixed in no time. It is 3 hours later and ice just dropped into the bin👍 Fabian was very respectful of my home, looked and acted professionally. He is an asset to the company. I will call Speedy the next time I need any service!

Speedy appliance service sent a technician, Ralph to our home yesterday and he fixed our oven. He did an amazing job! Professional, on time, experienced and knowledgeable about all of the appliances in our house. He was a wealth of information on what to do and how to fix and use our kitchen appliances. We really, really appreciate his expertise and will be calling and asking for him next time we need help with our oven or dishwasher or refrigerator. Very thankful for speedy appliance repair and Ralph!

I called Speedy Appliance for a repair on my refrigerator and Cameron was extremely knowledgeable and very understanding. He was able to get me on the schedule for the same day! Top notch service from start to finish! Now that's what you call SPEEDY!

Michael fixed my dishwasher this past Monday. He was very polite and efficient. I highly recommend him and Speedy Appliance Service.

Called speedy for my dryer repair and I couldn’t be happier with their work. Mike came out and took a look at the problem and was able to fix it right away. He was very knowledgeable and explained the issue to me thoroughly. Highly recommend using them for any repair needs

This company really is speedy. They came right away, diagnosed the problem and when the parts came in, they fixed our refrigerator’s water and ice function. Justin was the young man who did all this and he was pleasant, efficient and, yes, speedy!