Reviews of local pros in Naples, Florida

Robot AI call center and tough to get real person. Their name One Hour is a joke. Tried cancelling during their posted business hours and could not reach anyone or confirm. Very corporate and non-personal feeling. Went with a local guy who was much more responsive.

What we appreciate the most was that he talked to us a friend, not a company person. He also did a great job analyzing are units and making sure we were in a good place and only recommending what was really needed for our home.

John was amazing! To be able to get a technician out within two hours on a weekend who fixed our problem and was reasonably priced. Would definitely use this company again!

WE WERE VERY PLEASED W/ OUR ONE HOUR AIR TECH MARTIN HE IS VERY HONEST AND KNOWLEDGEABLE ,VERY PROFESSIONAL KNOWS HIS JOB WELL AND LIKES WORKING FOR ONE HOUR AIR. THIS IS ENCOURAGING TO HAVE THIS PERSON MAINTAINING OUR AIR UNIT. WE WANT MARTIN EVERY SINGLE TIME!!!! WE WILL ASK FOR MARTIN WHEN WE CALL ONE HOUR AIR WE WILL SEE WHEN MARTIN IS AVAILABLE.MARTIN IS VERY RESPECTFUL! MARTIN WORN BOOTIES AND WAS VERY CAREFUL W/ EVERYTHING!!!!!!!! MARTIN IS THE VERY BEST THANK-YOU MARTIN AT ONE HOUR AIR!!!!! DON & SUZANNE

The maintenance program is very good and Raphael was very good at helping me understand the conditions and needs of my system. He is both knowledgeable and professional. Florida has a unique environment on AC units and he was very helpful.
UV light for mold mitigation.
Thank all again.

One Hour H & AC was able to schedule me in for same day service. Hebreux L. Came out and as the company's name he was able to diagnose and replace the damage part all in 1 hour. Extremely grateful to have had a very knowledgeable, respectful and nice technician come help us out. I definitely will recommend this company to others and will be my go to company.

I had been a relatively happy customer for the past few years with One Hour until their last visit. I had asked ahead of time if the technician would be able to install new Nest thermostats, due to my current ones being discontinued by Nest/Google. Shame on me for not asking the cost ahead of time!
The technician came and performed normal maintenance then installed the new thermostats, which took about 10/15 minutes for both installs. He wasn’t going to charge me for the installation, but after calling in to the office, (they always try to upsell you something) I was told the installations would cost $350 per unit. When I called the office to talk about the price, I was eventually put on hold so “he could talk to the manager” . There was a discussion alright, and one of the two fools unmuted the phone, whereby I could hear their entire conversation. When I acknowledged I could hear them talking about me, they immediately disconnected the call and my future calls went to voicemail. Unprofessional and childish. The only reason I’m writing this review months later is that I’m annoyed once again by this company enough to write a negative review. My heater was not working during this recent cold snap. Obviously I used a different hvac company, the new technician was troubleshooting and immediately found the problem was the thermostat was installed incorrectly, the wrong heat source was selected. So not only did they price gouge me back in October but they price gouged me on something they didn’t even do correctly anyway. They stink, I’m no longer a customer.

Pedro has been servicing my AC for years, and he continues to deliver great work. He’s reliable, knowledgeable, and always shows up with a great attitude. Whether it’s regular maintenance or troubleshooting an issue, he explains everything clearly and makes sure the job is done right. It’s rare to find someone this consistent and trustworthy. I truly appreciate his professionalism and hard work.

Let me start off with the individuals who performed the service were very nice. However, When we first signed up, the initial tech explained that the membership would be $20 per month and that service calls, including weekdays, weekends, and evenings, would be free. Based on that information, we enrolled.

Six months later, we needed a weekend service call and were told it would be $79.99 plus the cost of repairs. When we asked to schedule it for Monday instead, we were still quoted $79.99. Only then were we told the membership simply reduced the fee from $99.99 to $79.99… not that service calls were free as originally explained.

When we shared what we were told at signup, we were informed that was incorrect and nothing could be done. We immediately canceled our membership.

It’s frustrating to feel like you agreed to something based on inaccurate information. And makes me not trust them as a company as a whole. We will not be using them again due to this. If we can’t trust them on something as simple as their membership terms, how should we trust them that they’re doing the work they say they are do our unit. Never again.

My technician, Aurold Cania did a wonderful job. He was very professional, left everything clean and was able to assist me in the benefits of the infrared lights that he installed.
I was so pleased with his service that I am hoping I can request him each time my unit needs service.
Thanks,
Joann Schiefer

Would highly recommend One-Hour. An unexpected problem with our air-conditioner was met with an excellent and problem solving response from One-Hour! Thank you Gary and Josh!! Thank you Binson for your professional service and communication while on-site, and your recommendations. So appreciate the service and value of One-Hour and consider them a trusted source. .

John showed up same day(Saturday). It was getting pretty hot inside but he got the unit running again until we get a one. Fair price and quality service!

Everything went smooth and without any issues. They were professional, punctual and efficient. We did not get a second bid so we do not know about price but we had used them before and we appreciate their professionalism and their work ethic.

The technician, Benson P. was excellent. Very professional, knowledgeable and explained what he was doing. As a new homeowner, I was grateful for his patience and throughness. I learned a lot about my system and a/c setup so that I can change my own filters and watch for other problems.
Very satisfied.

One Hour Air Conditioning and Heat were able to come out to my address with the hour, sell me services that ultimately did not fix my issue. I paid $413 dollars to clean the AC and was guaranteed that, that was issue of the foul smell. I called them back the next day to say I’m having the same issue and a different guy comes out does absolutely nothing but yap and tries to sell me a new ac. Saying that the replacement of duct work would be 9k if 2000 square feet. Call someone else other than this company. I was impressed the first day but disappointed that their solutions weren’t the answer to my problem. Seems like they are just after collecting money and have no idea how to fix my issue.

Can’t drive at all. Runs red lights and an idiot

Those who run this company refuse to call back. Been almost a week and still waiting

Excellent and prompt service. Would definitely recommend Romeo.

Very Professional, clean, thorough. Would recco this company to my friends and neighbors

Nick was exceptional technician. Great service, very professional, highly recommend.

Excellent service , very professional and prompt!
Love my new AC unit thanks Romeo Air !