Home Services reviews in Orlando, Florida

I hired TruGreen in February 2021 to begin getting my lawn in shape for the summer. I had previously hired a different lawn company the year before, and they failed miserably. Thus, my hopes were placed on TruGreen in getting my lawn lush and green.
My lawn was in fair condition before TruGreen started service, but I was quite hopeful that they could get it under control. My neighbor uses their services, and her lawn looks good.
I've given them 8 months to work their magic, but from my photos, you can see that was not the case. I've spent a total of $951.10, wound up getting a webworm infestation that created all of these lovely bare, brown patches on the front and back yards. Needless to say, I've since fired TruGreen.
So, buyer beware! You may be better off doing your own lawn care yourself instead of spending your hard-earned money on a service that will fail you.

My wife and I want to thank TruGreen for sending Angel Aponte and Daniel Fogle to treat our lawn and shrubs. We also want to thank Earl Newberry, Supervisor, for assigning these experienced Technicians to our property. Thanks for being so reliable and professional every visit. Your expertise makes a noticeable difference in our yard. We really appreciate how clean and tidy everything is when they’re done. It’s clear that TruGreen take pride in their work. You have our sincere thanks. James & Iris Dean

A salesman named Charles came to my door one day and said I had an infestation. I told him we already use Massey. He said they could do everything Massey does, plus more. He also started talking about some licensing that he claimed Massey does not have.

I gave him my email and phone number and told him to email me the information. Later that day, instead of emailing me like I asked, he called me. The next day, he called again. I reminded him that I specifically asked for an email. He gave me some excuse about why he had to call instead. It felt like a way to apply sales pressure. That was my first yellow flag.

Here is the red flag.

He asked what I was paying Massey. I told him. I also listed every service I get from them. I asked what it would cost for his company to provide the exact same services. He gave me a price. I told him what I was currently paying Massey. He asked for proof, so I sent him a screenshot showing all the services and pricing. He said they would match it.

Based on that, I gave him my credit card information and canceled my service with Massey. He charged me.

The very next day, he texted me asking if I wanted to add on a service. The service was tree and shrub, which was already included in what I showed him from Massey. I had already sent proof that it was part of my existing service. Not only did he say I was wrong, but he told me I misunderstood my own services.

This seems to be their tactic. They pressure you, mislead you about what is included, and promise services they do not actually include. Then once you are under contract, they try to charge extra for things that were supposed to be part of the original deal.

I would never recommend this company to anyone. I used Massey for eight years and never had a single issue. Save yourself the headache and go with someone else.

Complete rip off and waste of time. They never completed the initial service because they never came on the scheduled time. I spent HOURS on the phone with them but nothing helped. So I canceled. Now they are still billing me. If you have nothing better to do than wait on hold and listen to excuses call them. They will be happy to take your money for nothing! After seeing this review corporate got involved and refunded my money.

Beware…. Get yourself cameras and confirm they do their job.

I was home on a business call when the guy rang the bell to let me know he was here. I was upstairs so I couldn’t come answer, but I looked out the window to see the truck. A few minutes pass and I didn’t see an alert from my Blink app that anyone set off a camera. I have ten, covering every angle of my property. I looked out to see the truck was gone. I thought maybe something came up and he would return later, but I found a receipt at the door stating all he had done across my whole property. What? If he stepped one foot in my yard to spray, my camera would record him. 30 minutes later Terminex arrived and did their job, and I have multiple video clips of their tech doing work. So this confirms my cameras were working and the Truegreen tech did nothing. He just wrote up a receipt and left. And if you look at my yard and the weeds, it leads me to believe this wasn’t the first time it’s happened. I’ve been under contract for almost a decade and now I wonder how much money I wasted. So my advice…. Get cameras, and every time you get a receipt or email stating that they did a service, double check your video clips.

Check out the photos. You don’t get those amount of weeds and dying patches of grass if they were spraying or fertilizing.

I have paid roughly a thousand dollars this year to still have weeds and spotty grass. Tried to cancel and they talked me into extra “spot” services…. Still every month they come and every month I’m pulling weeds! I understand they aren’t responsible for every weed but I pull two hand fulls every night while I stand out front and let the kids play……. I am very disappointed with there service and feel like they are selling snake oil

TruGreen is supposed to service our community however the tech spends more time sitting in the truck than actually servicing the property. Weeds everywhere and now invasive spiderwort types that are really difficult to remove and causeallergicreactionsin pets. Not once have I ever seen the tech actually look at the condition of the grass. Grass is absolutely horrible looking.

I have had TruGreen for 3 years. I first hired them when I got a new yard. The first year was great, second year was starting to look not great… and now, 3rd year, it’s just terrible. We have asked them for help, for improvements, and they always have some method of giving you some bs about how they are sending a “specialist out to diagnose the issue” and then they do some “treatment” with no result and continue to charge me $70+ a month. They have perfected the subscription based model of collecting money and giving nothing in return, making it hard to cancel, and just flat out do nothing to “care for my lawn”. If you’d like your lawn to go from new, lush, green & healthy… to what you see in the pictures, a weed infested, patch ridden HOA note getting nightmare of a yard… TruGreen is your spot. Lastly… It’s hilarious that they would stick a flag in my yard with their logo on it, like they are proud of the service they gave.

Just started lawn service with TruGreen. This is to provide fertilization, weed and insect control for a newly laid sod lawn and for my trees and shrubs. the sales process was very interactive, respectful and accommodating. The rep took the time to listen to my concerns and goals and provided me the assurances and description of how the services he was proposing will address all of those. The price was very fair and it was very pleasant dealing with the representative in those discussions. So far so good, i have only had one treatment so far so cannot judge the impact of any treatments until way later in the year. I will update later in the year

Professional fast and thorough got the job done same day. Hit a sprinkler line, no problem they fixed it. Missed some roots came back next day to finish up. Great experience and a good value.

What an excellent job these guys do! Y para mis amigos latinos dije lo siguiente: ¡qué excelente trabajo hacen estos muchachos!

Excellence and responsibility

AMAZING SERVICE

Terrific service!

I was so surprised that they did so many things for so little 💰

Excellent service and response, highly recommend.

Awesome communication and great job done.

Excellent service, very professional would recommend a 100 %

Excellent customer service, very efficient service. I totally recommend them.

Very professional! Did an excellent job! Highly recommend!

Excellent company with friendly employees. And the job was perfect!