Home Services reviews in Orlando, Florida

they're not knowledgeable about getting rid of waste! every time I have called to ask for help recycling materials I get a snide answer (after being on hold for a while)

Thank you to Customer service DEPT and Vinny for taking care of us. Keep up the good work! You are appreciated.

These people do not do their jobs! They routinely cherry pick what they feel like picking up leading to health and safety hazards strewn across Orlando’s neighborhoods. Time for Buddy to go!!!!

I have noticed several negative reviews for OUC garbage pick up. I have lived in the area for over a year now and I have had no issues. My trash and recycle have always been picked up on time.

You have to fight with this agency for them to do their job, pick up the garbage when they are suppose to. When call to complain they don't answer the phone. It's sooooo frustrating to pay for a service and not be provided.
Our Orlando Mayor Buddy Dyer, SUCKS!!!!

I'm so fed up with paying for a service and NOT receiving it. It's always the same story, you miss my trash or recycle pickup and I go to your website or call and report it. Both say leave the can out and it will be picked up within 2 days but in NEVER happens. Why should i pay for a service I don;t receive. TERRIBLE SERVICE and it's not the first time. This week my entire block was missed and there sits all the trash cans now going on 3 days.. PLEASE PICK UP MY TRASH on the days you;re supposed to, that's what I pay for. 412 E. Ridgewood St.

They have failed to pick up my trash and recycling on numerous occasions causing overstuffing of my bins. When they do pick it up they are so callous and reckless that they have severely damaged 2 bins, causing garbage to leak out and attracting racoons. I have lived in many major cities and Orlando has by far the worst solid waste employees.

I use them for commercial business, They do not pick up on time, miss days to a point that I call them 2 to 3 times a day to find out what is going on. Spoke to a supervisor and she told me to solve the problem I need to get a bigger dumpster ( $200 more a month ! ) for their incompetence !!!! I do not need a bigger dumpster if the garbage was picked up on time !

Our recycle cart broke, and we requested a new one and removal of old one. I had to contact the department a couple times. Their response was prompt, courteous and willing to go the extra mile to meet our needs. Please, congratulate your staff, in specific Jasmine who took care of our problem. Thank you!!

I own a commercial facility that unfortunately uses Orlando Solid Waste. Their rates are higher than comparable (privately owned) companies, their service is terrible with no credit received for skipped pickup, and I can't use anyone else. Management doesn't return phone calls. Their phone staff is not held accountable for their drivers' mistakes and management is likewise disconnected from their employees' lack of response. If they had a real job in the real world, they would be held responsible for fixing the problem, not ignoring their customers. As they do not allow competition, they are free to continue their non-work at low quality levels.

I’ve requested a trash can going on TWO MOTNHS. I have to call TWO times to get a different answer. First miserable customer service lady told me there’s no such things as a priority list and then another employee tells me I am on the priority list. Huh? Workers have absolutely no idea what they’re doing. I have a baby in diapers! And no where to throw away my trash! Was told i’d receive it two weeks ago.. where is it?

Horrible customer service! They NEVER sent us a replacement trash can after 3 weeks of us persistently calling. We had requested a replacement trash bin to be sent to my relative’s address. We called in multiple times to follow up on our request.

Been trying to get a new trash can for several months. I have spoken to 4 representatives over the course of the last 6-7 weeks on the phone who all give me a different story. However, they all say if I leave the can out they will put me on the priority list and it will be replaced in 7 business days. Well still no trash can 4 phone calls and 7 weeks later. The last rep even told me that my case had been closed, so either no one put me on a priority list or maybe it doesn’t exist and they are just making stuff up to get me off the phone. Either way, absolutely atrocious service and management.

I wanted to share an extraordinary experience. I just watched a man who is a city worker get out of the truck Friday recycle route walk up to a elderly persons home and bring the recycling to the curb so his machine could dump it and took the can back to where he found it near the garage. They are an extremely elderly couple probably 90s pushing 100. It was a beautiful thing to see that compassion and care is found still these days. This guy whom ever he was needs a raise maybe a leadership role others can take example and follow by his lead.

I have put in a request to replace my damaged recycling and garbage cart back in August. It's nearly 2 months later and nothing.
I've called over a week ago and they told me they'd put me on a priority list and get it done within a week.
And now, when I'm calling back, either the operator menu isn't recognizing my button presses--leaving me in an infinite loop of the main menu-- or it will immediately connect me to someone, but they apparently can't hear me and disconnect the line.
I've sent an email and I'm really close to driving down to the main office to get this sorted. This is ridiculous.
Also, just because I found it funny, I did get a survey email about a week after I put in my initial request, asking me how they did. I responded that they DIDN'T DO IT YET and requested a follow-up that never arrived.
I don't understand what is going on and these issues are inexcusable.

Can’t even close the doors or keep it cleaned because the truck drivers just do whatever they want. I guess management doesn’t care about there customers 🙂

They have a 24/7 receptacle for food waste. So instead of composting at home, you can freeze scraps and leave them here. It's from Citrus st to the right, past the gates, near the recycling bins

Still waiting on trash bins two months. Customer service can’t tell you anything and always try to send you to OUC

I called to get an extra trash can. Originally they gave me a hard time about getting it but eventually agreed. That was over 3 weeks ago. Yesterday they say they tried to deliver the extra one but because I already have 2, they decided to leave without leaving the can! They were at the wrong house. I only have one can - why is it so hard to get an extra can? I see a multitude of complaints about this same subject so obviously I'm not the first and I'm sure I won't be the last. As customers we have no alternative but to use their service, such as it is. I do have to say the staff always answers the phone and is very courteous but at the end of the day, I still don't have another can!! They really don't have to worry about good customer service because we can't go anyplace else. I'll bet the city officials get what they ask for in a timely manner!

These guys do their best to dispose of our garbage, they are not perfect but they try to help everyone. Yes I have had hiccups, yes they have ammended it every single time. It is great to see hard working people in those solid waste trucks. My respect to y'all....

They left the dumpster 10 feet from where it should be and it’s blocking 2 parking spaces. I’ve called maybe 5 times about this issue and they wrote down the dumpster number and my name and that’s all. I don’t think they do anything about it. I’ve also asked for a lock to be put on but they haven’t done that either. Dumpster number 8-6254.