HVAC reviews in Orlando, Florida

When my water heater began to leak, I called Ferran Service. It took 4 days to book an inspection and of course it was recommended to replace the unit. I chose to order another Rinnai from Amazon. I accepted the quote for labor only and I was booked for the following week. I will continue to call them for service. They pulled the permit and filed for my warranty. Benjamin completed the job in 4 hours.

Today we had a wonderful experience with Tom one of the employees from Ferran Services Company through Duke Energy. He did the water heater Installation, and he did an Excellent Job. I will hardly recommended

Wesley, from Ferran Plumbing, fixed my washing machine drainage pipe due to blockage. He ensured no further backups occurred. He was very professional and knowledgeable about the repair he was providing. I was very happy with Ferran Plumbing and their friendly tech, Wesley.

The technicians who came to my house were all very professional and friendly. Jean Guerra who did the estimate and showed me videos of the problem and explained what needed to be done and Pierre Luxcien and his helper Esnel who did the actual repairs. They were all excellent representatives forFerran!

Jesse was very prompt and completed our job quickly, he also offered tips on how to maintain our plumbing to avoid any possible issues in the future. I highly recommend him and hope he is my technician the next time I need Ferran's services.

I would not recommend Ferran Air Conditioning, Electrical, & Plumbing. I scheduled them for duct and insulation assessment on my second floor after being referred by OUC. I waited 13 days for this appointment to happen. They confirmed my appointment the day before for 2–3 pm. I rearranged my schedule (losing about $1,000 in business) to be available. yet no one ever showed up. When I called, I was told someone would get back to me, after 15 minutes no one did, so I called again. At that point, I was given excuses about phone issues and a technician’s emergency, yet no one had taken the simple step of sending me a text or calling from another line to let me know. Emergencies happen, but failing to notify a customer and disregarding the value of their time is unacceptable. A company that doesn’t respect its customers’ time doesn’t deserve their business.

Great service from start to finish, the techs arrived on time and were very courteous. Jeremy identified the issues immediately and had an electrician on the premise in under an hour. My AC was back up and working in short order. I would highly recommend Ferran services to all my Margaritaville Neighbors and Friends. Top notch! Thank you Ferran!

Such a great company to work with! Ferran assessed our A/C systems and put together a plan to properly seal our ducts. They took photos, shared detailed information, including pricing and their timeline, then performed the work perfectly. Cheers to Yvette, Rafael, Jesus, and Ryan for your professionalism, terrific work, and great customer focus!

I did not hire this company but one of their drivers showed up at my house in a large truck mistaking it for a different address. For some reason, he thought it was appropriate to drive past the sign that says "DEAD END NO TURN AROUND", down my one-way dirt road, and park his truck in my front yard/sidewalk off of my driveway, even though there was about 50 feet of empty driveway to park on. He pulled so close to my house he was underneath the power lines that run across my yard, and the top of his truck only cleared the line by a few INCHES. When I asked him WHY he did these things, he looked around confused like he had no idea where he was or how he got there. He just kept saying, "oh sorry, I didn't realize...". During his horrible attempt at backing out, he smashed into multiple trees around my yard. This person is a liability and has no business driving a truck. I immediately called Ferran and left a voicemail and of course, no call back.
I've read at least 3 other reviews left within the last year just from people complaining about Ferran trucks with terrible drivers on the road, and plenty more reviews stating they won't call people back, so I guess I'm not suprised.
***Update***
I finally received a call back soon after posting this review. The safety manager offered an apology, and assured me the driver would be re-trained. They didn't offer to pay for any damages, but I didn't ask either. I was suprised to find they sent me a coffee mug and cookies in the mail, which is probably more than most businesses would do, so I adjusted my review.

Pierre was courteous and professional. He represents the company well. I appreciate the fact he called to let me know he was able to arrive ahead of schedule and wanted to make sure that would be ok.

The work was excellent and he recapped everything done, as well as photos of the work done.

Our technician, Eddie, went way above and beyond to help us with an issue created by a different plumbing company. It would take a book to explain what happened and all he did but what was so important was his support with the matter. He called us a couple of days later to check on our issue and I let him know what was going on. I am super impressed with Eddie and his concern for our home. Absolutely the best!!!

I recently had Ferran Services replace my 20 year old Rheem system with a Carrier and all the duct work as well. Kemper was the project manager and made sure everything was done timely and with high quality. I was very pleased with the duct work team. They updated me daily (2 days) and showed me pictures of what they were doing before and after. The entire system was redesigned and enlarged in most spaces. Everything sealed with mastic around boots and duct connections which will prevent leaks, moisture and raises efficiency. The system people were also excellent. Keeping me informed and they replaced everything including Inside unit base, plenum, filter wall grille and all plumbing. The details of the project are too many to mention but the quality was high and it made me feel like I now have the best possible install of my new carrier 16.5 Seer 2 system which I will apply for my tax credit for shortly. A++ WORK AND PEOPLE

Tom, who came out to fix my plumbing issue, was fantastic! He was prompt, friendly, and shared lots of great information while he completed the job. I would gladly work with him again!

The company and namely, Tyler Melchiorre, couldn't have done a better job! Absolute class in the highest regard and a grade A specialist to the most professional degree. He came in and diagnosed the issue, fixed it and showed us how to resolve everything within minutes. I couldn't recommend Tyler more. Complete and total service with top notch everything. He's the definition of elite service!

I am extremely dissatisfied with the handling of this service issue and the overall performance under our service contract.

I had Ferran on-site for three consecutive days. Once Saturday arrived, no manager returned my calls. I was informed by your answering service that manager approval was required to proceed, yet no managers are available on weekends. As a result, I was left without cold air and forced to engage another company to arrange a rental chiller to mitigate the situation.

This service contract has been an ongoing failure. To date, I have still not received a call from a manager nor an estimate regarding the repair timeline for my current chiller. The lack of communication and accountability is unacceptable.

Your after-hours service is wholly inadequate and should not be represented as emergency support. In an actual emergency, it provides no meaningful assistance and places the client in an untenable position.

I expect immediate contact from a manager, a clear explanation of how this occurred, and a definitive plan for resolution.

How I heard about Ferran Air Conditioning, Electrical & Plumbing is through a hot water heater service plan I have through Duke Energy. I had an leaking not bad but it was a constant one in my garage the gentleman checked it out the problem and the next thing I knew he was having a new one delivered the other one was the original one when we had the house built almost 40 years ago and since the new water heater and the installation was within the plan I paid nothing out of pocket wow! I have to say he did an amazing job installing the new one after the installation he went over with me what was done and removed the old one he was very professional he made my day I wished I could remember his name but Thank you for doing an awesome job

Grant, the representative, was fantastic to work with throughout the entire process. He was always knowledgeable, responsive, and professional. The installation team did an equally noteworthy job. We had a very positive experience with Ferran Services during the installation of our backup generator.

The tech (Christopher) was outstanding. Explained everything and left the work site in perfect order. Waited while the new hot water heater filled and made sure we had hot water before leaving.

They have been always available to send technicians same day every time I have called them. Very impressed with their HVAC service all around. Costumer service and field technicians are outstanding.

We had an emergency situatiion and needed help right away . Sophia the lady in the office was extremely helpful and did everything possible to address our water leak as quickly as possible. she phoned us numerous times to keep us updated and she referred Eddie to our home. Eddie explained everything and was very thorough. He did a temporary fix so that we could use our home and returned 2 days later to fix the problem. both were extremely professional and knowledgeable. if we were to be ever in need again, they would be our 1st call. these 2 professional individuals and Ferran come highly recommended in our opinion

I have a hybrid hot water heater. It has worked well for 3-4 yrs but recently developed error code and water in the drain pan. First service person really did not know what was wrong(in retrospect) and did not fix the problem. Second person, Chris, walked in and could tell in 5 seconds, without touching the heater, what was wrong. The condensate line was plugged. It was very obvious that he had a thorough, deep knowledge of hybrids. He spent 2 hours working on it. He explained everything to me, and fixed the problem. He gave me advice as to how to prevent this from happening in the future. I was more than happy to pay for the service, as I felt very confident that he took care of the problem. When I need service, I will ask for Chris. He is a great representative for your company.