HVAC reviews in Orlando, Florida

The serviceman from Ambrose Air did all possible to save my old AC as long as they possibly could which I really appreciated. When it cam time, they did a terrific job in installing a new AC at my residence. Thanks.

Called these guys up for an emergency repair of my fridge for my business. They were able to repair it even though it was a weekend and many companies won’t come. It also was not very expensive but the work saved my business a lot of money. Thank you so much guys!

Up charge for a capacitor is ridiculous paid 228 dollars to get one replaced the part cost like 15 dollars on Amazon install takes less than 10 minutes. Will never use them again wish I knew what was wrong could have fixed it myself for like 20 bucks. I can understand 100 to 150 for time and contractor fees but 228 dollars is ridiculous.

Well for starters we called a In october and had a tech come in who replaced our heating element. His service was great very friendly and efficient and we were very happy with his work. Unfortunately since the heating element was replaced my A/C began blowing only hot air. Once was so extreme that the house was 100 inside. We decided to call again and had a second tech come in to take a look at the problem he took it upon himself to do what he had to do to fix the A/C without warning us of upcharges and we ended up paying $100 more than what we were told. It's been about 5 weeks and the problem began again and these people give 0 guaranty. We are being told we have to pay again for a problem we payed for already and was never solved. Some techs might be good but not all and the customer service is poor.

We love that the entire team is always professional. They keep you informed through the entire process: install, service checks and so forth. Brad who does our annual checks is awesome. Highly recommend Ambrose Air.

Great experience. My A/C died overnight. I called first thing in the morning at 7:00 a.m. when they opened and a technician was at my house by 10:00 a.m. They gave me a heads-up call that they were on the way. The technician was very nice - he walked me through how he identified the issue and showed me the part that failed. The pricing seemed market-competitive. Overall would definitely recommend.

I couldn’t recommend Ambrose Air more! They are so so so professional, courteous and really good at their jobs. We have used them on multiple properties and I’ll never use another AC company. If there is ever an issue they will usually get to the property within an hour of my calling! Unbelievable customer service! Highly highly recommended!

Just had my A/C repair by Ambrose Air. My problem was a faulty contactor. When you do a quick google search, the part costs from $8.89 to $39.00.

They are trying to charge me $201.00 for the part and $89.00 for labor (Diagnostic Charge).

I was the last stop for the tech and he arrive at 5:00 pm. after the work and writing up the invoice, He left by 5:30 pm. It took less than half an hour for the whole job.

I am calling Lisa tomorrow morning to try sort out this charge, and see if they are reasonable enough to charge a fair amount for the job done. But for now, zero stars is what they deserve for this rip off attempt.

I will keep you all posted.

Update: Talked to Lisa. She could not explain the charges. As I understood, they charge $89.00 just to dispatch a tech. It does not count towards the labor they charge later. She says labor is $ 100.00 an hour, but, she would not even admit, that is what they charged me. The part costs come from a book she could not tell me either who is responsible for putting together.

My advise to you. DO NOT hire them. If you do, ask for a detail itemized invoice they wont be able to provide.

We called this company on Thursday to repair our upstairs unit. A tech came and worked for 4 hours on both units; I was confused as to why bc only the top wasn't working, but he said it needed to be done. They charged us $380 to clean out the lines, replace a filter, and clean the coils. The next day, our bottom ac unit stopped working. We called them very upset and they sent the tech back out the next day. He, of course, claims no guilt. Says that he didn't check the freon the first day (what ac company doesn't check freon first when they come to diagnose a broken ac) and that now the unit is missing 2 pounds of freon and has a coil leak...the coils HE cleaned on the bottom unit that was running FINE. The owner of the company refused to help at all. They charged us another $280 to replace the freon and put a "stop leak" spray to try to replace the broken coils. It's now only ONE DAY LATER and our ac has broke again. This company is THE WORST ac company I've EVER dealt with. They are immoral and unethical and they do not care about their customers. We have 3 young children and do not have the money to go out AGAIN and have another company start from zero. I will be telling my husband's company who works for Disney and referred them to us, what they have done to us. I will be reporting them to the BBB, and of course, any chance I get, I will tell everyone and anyone what they did to us. Word of mouth spreads like wildfire.

Very nice people but, unfortunately, their techs just aren't capable of necessary repairs on refrigeration. After spending over two thousand to get 2 coolers working properly with no results, I had another company come out to take a look. After 1 hour and three hundred dollars, the coolers are working perfectly. It's super frustrating to spend that much money and just get excuses as to why they were never fixed.

We called Ambrose Air in to fix some mistakes another AC company had made on our install. They did a wonderful job, the technicians were polite and friendly and completed the job for a reasonable price. We would definitely use them again.

We called for an estimate on a job, and a very knowledgeable technician came out. We were very impressed with him and requested to have him do our work - even provided compliments to the office when we called to schedule him to do our job. We waited 2 weeks just so he was available. This morning he was scheduled at 8am to start work. Come 8:40am we called because no one showed up. After what seemed like a scramble we were told someone was "stuck in traffic" and would be here soon. (the shop is about 20 minutes away from our home). 35 minutes later two other techs show up. We refused service.
We then called the office and talked with Lisa who told us they "could not schedule a specific person as he might be called out on an emergency." Really? Even though we told they scheduled him in the first place? Now they could not even schedule a specific person? I am pretty sure they had not even scheduled our job this morning, and then turned around and sent the first crew they could find! I'm sorry, but I feel I cannot trust anything they say now. We asked to speak to the owner, but not sure that message will even be passed on by Lisa.

Ambrose Air, Inc. has always been responsive and professional in our dealing with them for service and repair. We recently had to have a new AC system installed and we called Ambrose. The were quick to respond and to get our new system installed. Their work is meticulous. We have referred several friends to Ambrose for repair and new installs. They are the best!

We had an AC stop working overnight. We called in the morning, they came out at 2pm (on time!) and fixed it in less than hour. Very reasonable price and extra great service from Henry
Thanks from Dave H.

I was really relieved when the technician told me we didn't need to replace our unit but rather just perform some neglected services to it. That really was surprising because you expect many companies always try and sell you a new system. The honesty I received will have me always call Ambrose Air first the next time I need AC service done.

I contacted Ambrose to repair a walk-in refrigerator that had stopped cooling. Unfortunately, the unit stoped working on a Saturday evening, however someone was able to come out that night within an hour to examine the system and gets part ordered ASAP. They were able to come out first thing Monday morning after receiving the parts and repair the unit and get me back up and running. As a business, it was great that they could minimize my down time and appreciate the quick turn around from the initial visit and the follow up repair after receiving parts.

Last year I purchased my new airconditioning system from Ambrose Air, Inc. Hands down it was the best decision I made. They were professional, courteous and provided all around great service. They worked with me to find the best system for my budget, even down to my thermostat. I cannot rave enough about Ambrose Air, Inc. In addition, my light bill reduced from roughly $200.00+ to about $120.00!!! My mother is also a very satisfied customer!!! Thank you Ambrose Air, Inc.

Awesome service! Brad did a great job with servicing our A/C unit. He replaced our capacitor, cleaned out the drain lines, balanced the fan, and even buried the thermostat wire for us. He is very knowledgeable and even explained things to us. If you need your A/C unit repaired, don’t hesitate to call Ambrose Air and ask for Brad!

Rating based on daikon HVAC. I use my split room unit and fans at night.

Unresolved noise issue after two tech visits 1-2 minutes listening to the unit on. Problem is when it starts up and shuts down. After I made numerous complaints the response was “Shoulda, Woulda, Coulda.” All true. Shoulda used a different company and stuck with carrier which served me well for 16 years. Woulda have been able to sleep without turning unit off. Coulda saved $8,000. I can go without heat, but when I need A/C that’s not an option.

Prob

Ok, So everyone from Lacy & Lori in the front office to Phil, Andrew, and Dave who were the delivered and installed my AC, Ambrose Air was professional, on time (in fact early) and friendly. I had been speaking with Lacy and Lori for a month before we finally decided to purchase from them. I recommend them to anyone looking for a great, small company is really good at what they do. They did a great job installing and showing me how everything works. And even filed my rebate with OUC.

Ambrose Air is a family-owned enterprise with the personal service that comes from a family commitment. A pleasant person, not a machine, answered my call and scheduled my appointment – same day, although that may not always be possible. The technician arrived even before the scheduled “no later than” time. His name is Brad, and he is a technical rock star, having worked for Ambrose Air more than 20 years. He exhibited encyclopedic technical knowledge of the system and completed the service in less than an hour. The results and the quality of the service exceeded my expectations, and the price was shockingly modest. For all these reasons, Ambrose Air is now my exclusive AC service provider, and I will recommend them enthusiastically to friends, neighbors, and family in the Orlando area.