HVAC reviews in Orlando, Florida

First time doing business with Pro-Tech Air Conditioning & Plumbing. They informed me that I needed a new AC system in my house after they came and inspected the actual unit, which wasn't cooling the house properly. They gave me a detailed explanation of the process of replacing the old Carrier unit for the new Trane unit and answered all of our questions. All I can say is that exactly what was explained to us how it would be was done precisely. Very professional, very organized and careful doing the job, maintaining the area as clean as possible. I got the best AC unit in the market and installed by the very best installers to do the job right. I highly recommend Pro-Tech Air Conditioning & Plumbing for your needs. I will definitely keep doing business with them. Thank you very much for your service guys! We fully are 100% satisfied with the job done.

They're on time and have repaired some stuff in the past, but I feel like every time they've come, something "new" always shows up even for a maintenance check up. Not sure if they're just trying to make some money or if they're pressured into finding a problem where there isn't any.

Have been using this company for a few years, for maintenance and an installation - NOT HAPPY. Never using them again. They detected a leak they and never called to schedule the repair, I had to call them several times to schedule to set the appointment - seriously!?! We waited over 2 weeks. Not ok.
Called another company that came the next day and fixed the issue within 3 hours. I will never use or recommend Pro-Tech again.

Pro Tech got out to service my AC today after the motor went out this morning, they were prompt and on time per the 2 hour window they gave on the initial call. Called when they were on the way out, Anthony our tech was awesome, he went above and beyond to make sure our AC was good to go and got us back in shape. Really appreciate the quality and service provided.

I made an appointment and was concerned because it was almost time and no one had reached out. I called and was informed my appointment was rescheduled! NO CALL, NO COURTESY, HORRIBLE CUSTOMER SERVICE. I wasted hours waiting for no one and wouldn’t have known if I hadn’t called!

Came to my house to diagnose a problem with my air conditioner. All I asked for was to diagnose the problem and provide me an estimate to fix the unit. I provided them an opportunity for work, repeat business, and verbal referrals. They came out to my house and wanted to charge me $650 just to provide an estimate. No thank you. You wasted my time and tried to rip me off in the process. Enjoy your negative review now ;)

My AC was struggling, so I called Pro-Tech. First tech comes out and says my coil is filthy, charges me over $1300 for a full cleaning.

The next day, my AC still isn't cooling. A second tech comes out and tells me that I wasted my money on the cleaning and I should fight to get it back, because I have a refrigerant leak. He says it'll cost thousands of dollars for him to find and fix the leak so I should just buy a new unit because mine is out of warranty.

I panic, I tell him to start pricing the new unit. He has a sales guy on the phone, but I also check my warranty. My unit was still under warranty. He backpedals and tells me that they'll install the new coil for $2500.

I call another company, they say they do coil swaps for $650. I went with them, when they pulled my old "CLEAN" coil out, they said it was never cleaned. Photo attached of the "clean" unit I paid $1300 for service on.

Pro-Tech eventually refunded all my money but I spent a week without AC and had to fight to get every dollar returned to me while they tried to squeeze me for more cash in every step of the process.

I had a great experience with Pro-Tech HVAC thanks to their field service technician, Raymond Ferrer. He responded quickly and handled everything with the highest level of professionalism. Raymond was humble, respectful and approachable (which made it easy to ask questions). He took the time to explain everything clearly and in detail so I fully understood what was going on with our AC.

I really appreciated how considerate he was of our home and property and how he kept our needs in mind while working to get the AC back up and running. His experience showed through in both the repair and the helpful suggestions he provided.

I highly recommend Raymond and Pro-Tech HVAC to anyone who needs reliable and trustworthy service 10/10

I’ve used this company in the past and had generally positive experiences, which makes this situation especially disappointing.

During a recent cold spell, my heat stopped working, so I called for service. The technician, Ray Payne, came out and quickly declared that my system was essentially unrepairable. Shortly after, I was presented with a quote of around $10,000 for a basic system replacement, with no meaningful attempt to diagnose or repair the issue.

Something didn’t sit right, so I called another HVAC company for a second opinion. They arrived the very next morning and had my system fully operational with a relatively minor repair. No replacement needed. No scare tactics. Just competent troubleshooting.

That makes it clear that the first visit was not about fixing my system — it was about selling me a new one I did not yet need. I paid $50 for a service call that resulted in misinformation and a blatant upsell, during freezing weather when homeowners are especially vulnerable.

Mistakes happen. Bad diagnoses happen. But declaring a system “not fixable” when it clearly is raises serious trust concerns. HVAC companies are invited into people’s homes during urgent situations, and honesty matters.

I won’t be using this company again, and I strongly recommend others get a second opinion before agreeing to any major replacement quotes from them.

I purchased a brand new Trane AC unit from Pro Tech AC & Plumbing for $13,000 in October 2023. Since then, I’ve had regular service with them, including a check-up in February 2025, when I was told the system was “good to go” for summer.

Yesterday, my AC stopped working, so they had Michael from Pro Tech come out. Within less than a minute, he claimed the problem was a leak in the coil—the same coil they installed not even two years ago. His first recommendation? Join their “Comfort AC Club.” Next, I was quoted $730 for coolant (which is outrageous), and then $2,600 for the coil replacement. Again—Pro Tech installed this unit less than 2 years ago.

At no point did it feel like they were trying to help, never opened the unit to show me, he just knew from “experience”. Michael made it clear the only objective was to make money, not stand behind their work. I asked to speak to a supervisor and was told I’d get a call “in a few days.” Still waiting.

Extremely disappointed. This felt more like a shakedown than service. If you’re thinking about using Pro Tech, think twice—especially when it comes to long-term value and customer care after the install.

Update* 8/1/25

The service supervisor called and was very nice on the phone and sent out a tech for free to make sure 100% that it was the coil and mentioned a discount. Not only was the discount still over $1000 more than other quotes I have received, THEY CRACKED THE FRONT OF MY UNIT DURING THE SERVICE. Don’t walk RUN from this awful company. I requested a refund for their useless comfort club and they refuse to refund it even though they said they would. 0 stars, and never contact me again. This is not how you run a business.

Update* 10/13/25

I continue to have problems with the unit this company installed. I have hired Dynamic Heating & Air to maintain the unit moving forward. PLEASE read this whole review and ignore their 4.9 stars on google, or you will fall victim to this scam just as I have. Worst company ever.

Once again convinced that some of these companies pay to have only the positive reviews posted.

We called Pro Tech when our AC unit went out last summer. They, and a couple other companies, came out to give estimates and we were happy with the way their salesperson explained things to us. Since the price was competitive, we decided to use them.

After the installation, we had white goo dripping from the unit right onto our garage floor. We called multiple times and after two unsuccessful attempts to fix it with a junior tech, they finally fixed on the 4th try.

Fast forward 6 months or so after we sold our house, and we learned that there was an open permit that had never been inspected or closed out by Pro Tech and was causing a lien against the sale. We made NUMEROUS calls to remedy it and then when they didn’t remedy everything on the first visit, their office manager just ghosted us. If it hadn’t been for me working directly with the county inspector, this could have delayed our closing.

I must say that our experience with Talonda who answered most calls was great. How she can deal with such incompetence in her office staff and still stay so pleasant with customers is a mystery.

Be careful not to pay or sign off on anything until they do the job. The chances of getting it done right after you cut the check might be very low.

Patrick, Bob, Mike, & John did an amazing job installing my new system. They were really helpful, friendly, and very professional during the whole installation process. I was very impressed with the whole process from the start. They did great work. I would highly recommend them to my family and friends when they need a new HVAC system. The unit was installed perfectly and I love the quality system I received.

Levi, Bob Heinmiller Air Conditioning has been taking care of my Generac which was purchased and installed by them since 2019 and I am beyond completely satisfied with there service and care. HIGHLY RECOMMEND.

I had a clogged drain line that looked like it was beyond repair and most likely needing a condensate pump. I called them in a panic, they were able to get a technician to my house within 3 hours. KC showed up, and WOW, he’s amazing, he was able to unclog the drain line and re pipe it in minimal time. Not all heros wear capes! Thanks, KC!!!!

I was really amazed with my technician, I had many questions & he answered all of them. He was well experienced & took his time to troubleshoot the problem. I've had 3 different companies to get this problem resolved & Heinmiller was able to do it in one visit. Technician was very pleasant to talk with.

I recently had a mini split installed in a bedroom of an older home. Patrick was great to work with and gave a competitive quote. Michael and Anthony did an amazing job with the install, having to deal with a couple challenges of an older home. Truly appreciate the attention to detail and communication.

Service man that came out today was great, very polite, very professional. Great service. I'll be calling them in the future if I need to for any other generator problems. Thank you very much. The serviceman again was professional and great. The serviceman told me his name but I can't remember, but he was great.

Every technician that has come to my house has been professional and explains everything in great details. They give me options of what i would like to be done. Joe was wonderful

Que was great-courteous, knowledgeable and a pleasure to have in our home. Feel very good about trusting Heinmillers for both HVAC and electrical work

About a year ago, we had Bob Heinmiller run 250 ft of electrical line and install a mini-split in a building out back. Then 10 months later, one of our 2008 HVACs went out, so we called our buddy Patrick at Bob Heinmiller to run a quote to replace both our HVACs. They beat their competition (Cool Today) by a fair amount, and that was installing Carrier vice Rheem from the competition. Patrick showed up with the crew in tow for both installs. Each install (conducted about 10 months apart) were done quickly and professionally in a single day. I will be calling Bob Heinmiller for any future work that they can perform.

Great same day service. Honest AC company that reviewed the problems and gave honest advice on a 14 year old system that repairing would be half the cost of a new system. Going with a new system that is way more efficient.