HVAC reviews in Pembroke Pines, Florida

I want to alert residents of Century Village about my recent experience with Total maintenance contracts. Unfortunately, I have had a highly disappointing and frustrating encounter with their service.

Over a month ago, I contacted Total for a service call on my mother's dryer, covered under their maintenance contract. Initially, they identified a part that needed replacement and assured us it would be promptly ordered. However, after two weeks of waiting, they returned to inform us that a different part was required.

Since then, there has been a complete lack of communication and progress. Despite numerous follow-up calls, neither the parts manager nor any representative has responded to provide updates or resolution.

This level of negligence and disregard for customers is unacceptable. Not only has it caused inconvenience and frustration, but it also reflects poorly on Total's reputation and Century Village's affiliation with them.

I strongly advise against signing up for any contracts with Total and urge Century Village to reconsider their affiliation. Residents deserve reliable and accountable service providers, not ones that fail to fulfill their obligations and rip off customers.

Please take caution and consider alternative options for maintenance contracts. Your peace of mind and satisfaction are worth more than the hassle we've endured with Total.

Office staff and technicians have always been very courteous and professional. They have always addressed and resolved the various problems we’ve had over the years with our multiple hvac units.

There is a reason the ratings are so low. And it was my mistake to not take a look first. We had a technician come out to see why the dishwasher was leaking. According to him we needed a contractor because it was installed incorrectly although it’s been installed for about a decade and hasn’t had any prior issues. So we had maintenance come take a look and he found the filter for the dishwasher was clogged. Something the technician never saw or found because he didn’t look. So what did he do? I’ve been trying to contact a supervisor or management and no one responds. This is a lack of accountability and responsibility. Do yourself a favor and find someone more reliable.

The team at Frascona HVAC-R provided exceptional technical expertise, professional communication, and prompt service, ensuring our air conditioning installation was completed efficiently and to our complete satisfaction with their RESIDENTIAL AC SERVICES. We were impressed by their friendly staff, honesty about the process, and follow-through on all commitments made, making our experience with them a standout despite the urgency of our 24/7 AC repair needs.

Exceptional fast and friendly customer service. Resolved my HVAC problem quickly and the tech was very professional and friendly.

Called this company on a very short notice about my broken AC unit and they had someone come check it and fix issue on the spot at such a late and short notice. They were prompt, quick and very accommodating considering my situation. Professional, quick and an awesome service and experience in total.I will be recommending this company to others in the future ! 100/100 ! Very happy with the service and attention to customer.

My AC broke in the middle of the summer after 18 years, had to go to a hotel for 3 days. Nick was very professional and prompt, he dealt with my association and made sure the unit was installed as fast as possible. Highly recommend Nick!!

They do a great job, are very clean and tidy, the employees are very polite and work very well.

I recently purchased a new AC unit from Frascona Air, along with a UV light and an iFlow system to keep my pipes clear and I couldn't be happier. The installation was smooth and professional, with knowledgeable and courteous technicians. The UV light has greatly improved our air quality, and the iFlow system keeps my unit running cool and efficient. Frascona Air’s customer service and commitment to quality are outstanding. Highly recommend!!!

Highly recommended professional service. Frascona has become since then my HVAC company for my Miami property. I just had them get my old Goodman 2.5t equipment replaced by a brand new RunTru.

Today Nick install me a new unit, quickly, profesional and care with all details before finish. He give me financing options very good ones. Very high recommended company. he always answer the phone when you have a trouble, and that is rare in this time.

AC service waa amazing, i was completely frustated cause they were my second choice. my friend recommend it to me and they gave me an amazing price and amaxing labor. i would definitely recommend them.

I recently had a new AC unit installed by Frascona HVAC-R, and I’m thrilled with the results! Nicolas and his team were professional, arrived on time, and completed the installation quickly and efficiently. The unit works perfectly, cooling my home evenly and quietly. They also took the time to explain how to use and maintain it. Great service, high-quality work, and a fair price. Highly recommend!

During this Christmas time my AC stopped working and we had an emergency we called this company explain them the situation that we needed urgent assistance we were impressed by their performance and their customer service they had a technician arriving on my property in less than 45 minutes it was such a pleasure to find someone that can help you in the most memorable times of the year they arrive like professionals they troubleshoot my unit and they fixed the problem right away I would highly recommend this business for anybody looking air conditioning services in Broward County Florida not only that the price was fair but most of it I'm very impressed by their professionalism

They did awesome fixing our cooler! I recommend to anyone in Miami.

I was very pleased with Nicco, the owner. He was here to save the day for my Air BNB and kept my guests super happy. He’s very knowledgeable. I was quoted higher prices with other companies that told me they couldn’t come out for days. he had a busy schedule and was still able to come out himself and I really appreciate this goes along way. Tons of experience in his craft. Thanks again will be calling again for any other hvac needs in the future.

FRASCONA AC is an amazing, super professional company! The team arrived very quickly, fixed everything, cleaned the system thoroughly, and were extremely polite. I’m completely satisfied with their work and will definitely call them again. Highly recommend!

Frascona Cooler is absolutely top-notch! From the first call to the final installation, their team was professional, friendly, and highly knowledgeable. They diagnosed my AC issue quickly and they advice me to change my entire unit, everything is running perfectly in no time. I really appreciated their honesty, fair pricing, and attention to detail. The technician explained everything clearly and made sure I understood how to keep my new system running efficiently. It’s rare to find this level of customer service these days Frascona Cooler is a family business, they go above and beyond! Highly recommend them to anyone who wants reliable and quality AC service. Thank you Nico

I contacted them to help with AC handler not working. Nicholas responded quickly and was able to replace the motor the next day! I highly recommend them to anyone!

Wow! What can I say? I had a mini-split installed in the living room. Nick and his crew were kind and professional. The install was super clean. Afterwards they cleaned up and went over minor instructions on how to operate and maintain the equipment. I could not be any happier.

Do yourself a favor, if you have any A/C concerns I highly recommend this company.

Frascona professional come by once again and save the day. Their technicians are always available and not only do they fix the issue but are great at explaining what and how they are fixing things.

I highly recommend Frascona for any of your air conditioning needs!