Plumbing reviews in Pinellas Park, Florida

Steve Jandecka—we can't thank him enough for his dedication to making our lives and work easier. We deal a lot with MOTILI and very often our orders get lost or are available at different locations, and he is the only one that manages to tack them down, arrange transfers, find lost returns and receipts, communicate with Motili—you name it. If we have any issue that needs to be addressed, no matter which Ferguson branch it is, we call Steve J. No one else has been able to assist us when it comes to Motili, so he needs to train others on how to process their orders as efficiently as he is. We love Ferguson just because we know that Steve J. will take care of anything we need, and for that, thank you, Steve.

Great company, great customer service. They are there to keep you as a customer. Our order had many moving parts with some items being delivered at various times and even some vanities having to come from Europe. Everything got delivered on time as promised without dropping the ball. I was thoroughly impressed.

Customer service is not very good. Okay the girl that was helping us walked off to show somebody else something and never came back. Finally Katie came over and helped us. She was very nice and she printed out some information for us. The time before this when we were in looking for something no one ever approached just asked if we needed anything. I finally went over to the desk where there was a guy sitting and ask him a couple of questions. He gave me the answers and kept on with whatever he was doing. And by the way he was not on the telephone at that time. Very nice store with very good merchandise.

Don’t waste your time getting here at 630 when they open, It’s now 7:15. and You will be disappointed. You got one guy helping people while other guys just sit around not helping customers.

A diamond in the rough. Needed an exact part for got & cold water turn offs and went to 4 other plumbing places. I pulled up her not expecting much & was blown away by the knowledge, helpfulness & assistance in getting the correct parts I needed. Including customizing to make it work for me. 5 stars is not enough rating for this fine establishment.

Thank you very much Palmers Supply

Great knowledgeable service
VERY HELPFUL!

I've been waiting for pricing on 4 items for over a week. I called twice and left messages to follow up and find out what the holdup is. No response yet. How hard can it be? Ive never experienced anything quite like this. I had to give this 1 star because it will not accept 0.

Update:
Issues resolved, items purchased and delivered. Service was excellent! I feel it fair to update my review...thanks guys!

Used to be quick in and out for delivery pick up, last time I went took forever and everyone I talked to had the attitude of "just find someone else to ask"

This was my first time dealing with Ferguson. From start to finish the customer service was fantastic. Multiple times staff went above and beyond to make sure I was taken care of.

Steve was absolutely awesome great customer service

Today has made me miss Palmers. I came in to get a brass nozzle for an antique un lacquered brass and copper faucet and possibly order the cartridge for another copper antique style faucet. The tall guy with glasses explained that he only has one in silver and if that couldn’t work he would not be able to help but proceeded after to look up a crap one off Home Depot. When I explained that I did not want the link, but maybe he could help me with the other part he continued to cut me off multiple times and then say next As I was struggling to look through my search history (as the page was closed) so I could find the model number for the other faucet that you are authorized retailers on. Went to the other gentleman after I took a break got out of line because the one dude rudely called next before I could get the part pulled up. The other gentleman looked up the part said that the faucet was discontinued and gave me the number so I could call and try to order it directly from the manufacturer. Walking into this store for the second time in a week and being told to either go to your showroom to seek assistance with parts or just order it from the manufacturer has made me understand that I shouldn’t waste my time dealing with your parts counter and just order it online or from the manufacturer. So my suggestion is the same become an Amazon fulfillment center or at least get rid of the useless guys at the counter and have a self check out.

I have a commercial toilet in my condo and I'm not very familiar with the various parts (turns out it's easy to fix). The sales guy was very helpful in getting me the right parts even though I couldn't answer simple questions like what brand or how old... Thank you for your patience and help!

Sales force is knowledgeable and accommodating. However, their so called customer service is horrible. I contacted them due to a missing item on a Minka fan, was told to call Minka. After I complained that is not a proper response from Customer Service. I was placed on hold for 10 mins. Subsequently the individual said he was still working on the solution and would call me back. NEVER DID

One stop shop! So thankful for Steve, his knowledge, patience and helpfulness went such a long way. He got my problem solved for me!

Great showroom. I spent 1-1/2 hours with Hunter selecting and purchasing products for a 2 bath and kitchen remodel. Cost over $11K. I was told everything except the tub would be delivered on Friday 7/31. Paid half when I ordered and the balance was to be paid prior to receipt and they would call me Friday AM. I never received a call. My husband called them as he had plumbers scheduled to arrive for install and was told several items were not in stock. Around 1am I received a call from Ferguson. I was in my car in a torrential Florida rain storm and had difficulty hearing which I explained to the person who continued the conversation. They offered a special courier to deliver the products by 5-6 pm that day. I said I'd check with husband and call back. Verified the number she called from was good to return the call. When I tried calling back I was put on hold for some time and eventually transferred to a survey. Never received another call from them. Husband later called & canceled the entire order. I replaced everything online at BUILD.COM and saved nearly $5K! Upgraded the quality of fixtures to Kohler and tub to Jacuzzi too. free shipping and to be delivered in days. Which is what Ferguson promised but did not deliver on. I guess I should be thanking Ferguson for not reaching out to me to let me know what was going on with my order. Had they only called to let me know it would take a few more days to fill the order I would have just rescheduled the plumbers.

Called Ferguson on a Saturday morning needing a hot water tank immediately. We had the pleasure of getting Steve J on the phone who went above and beyond to get us what we needed to replace our current model and all parts. Five stars on customer service . He had everything waiting when we arrived at the store.

My wife and I stopped on Wednesday, March 6, 2024 looking for a faucet for our bathroom vanity. We had a number of questions. Steve Jandecka took his time and patiently answered them and helped with other questions we had pertaining to the installation. We deeply appreciated his professionalism, courtesy and kindness in the manner in which he dealt with us.

We were in need of piping to fix an emergency ruptured pipe. The pipe we needed could only be found at Ferguson. In addition, the associates at the counter (possibly Justin) were extemely helpful and made sure I left the store with everything I needed. The service stands out enough that I wanted to be sure and give a thank you review.

I want to thank the nice owner/manager (I forgot his name) I was having an issue finding a aerator for my sink and he was super kind and took the extra steps to find what I needed and my sink works like new... Thank you for your extra kindness.. Michelle

Great in-stock inventory of hard to find plumbing supplies, and outstanding knowledgeable staff, like Steve J who helped me get the right sized fittings..Thank you

I really need a capacitor for an air compressor. They are in the store but I can't buy them. Got to have a piece of paper to buy an electrical component. The staff is knowledgeable place is clean. Prices aren't great but it's better than waiting on delivery. Really did not enjoy standing in line for 45 mins only to be told I can't buy a cap