HVAC reviews in Plantation, Florida

JR is in one word "Phenomenal". The dedication and loyalty to his profession/ craft and even more so to his customer base is a trait that has long been forgotten. I have used JR for a number of years now and never once has he not taken my call and/or replied back via text within a matter of minutes. He truly epitomizes an individual who cares about the customer while simultaneously providing a stellar job at keeping your AC system running to perfection.

Really impressed with the level of service. Professional, on time, and very knowledgeable. Highly recommend this company!

Gaston stopped by and did maintenance service on my AC. He was prompt, and considerate of my time and home. He left no mess behind and performed quality work.

They don’t know what the heck they are doing. AC was broken for 3 weeks because the tech told us that the part that was needed to fix the unit needs to be ordered. They took $1000 and when my dad called the owner to get an update because 3 weeks with no AC in South Florida is literally crazy… the guy had no idea about what ‘part’ that was needed let alone that we had a pending order to be fixed. When they finally come to fix it $3000 later, it still wasn’t working properly. So today my brother calls the company back and the guy starts THREATENING my brother and saying the most wildest things that you should never say to a customer who just paid $3k for basically nothing… so crazy to believe they’re in business. In my field of work, I have several vendors that could easily do the job quicker, cheaper and more efficiently due to the Tenure of business relationships I’ve created ALONG WITH RESPECT. However, we used East Coast Conditioning because they’ve been the company to do our AC work at home for as long as I can remember. Rest assured, we’ll be taking our business elsewhere. Disgraceful company. Save your $$$ and call elsewhere.

The agent sent had no respect for my home and was completely unprepared. He appeared to be far more interested in selling me maintenance contracts rather than fixing the urgent problem I was having.

These guys are amazing! The air was blowing hot - and rather than replace the entire unit they sold us a replacement motor. They came out for a 6 mos clean and maintenance that came with the service and Gaston was amazing - he really took his time to make sure the unit was running properly. He noticed a little vibration in the motor and scheduled a second visit to take care of that. Who takes the time to make sure the job is done right any more? These guys do. So cool… so, so happy.

East Coast customer service is really fantastic. Last year, they installed my new residential AC unit next-day as it was an emergency in this heat to cool my house. Recently I had them come by same day to inspect a leak. Everyone is friend and very responsive. Pricing may be on the higher end but you get what you pay for! My only gripe is the tech who came told me the wrong size filters to buy so I had to waste some time doing a return at Home Depot. I called the office and they checked the correct size for me.

Great place and service. Have bought already 3x in past 20 years and service is top notch. I highly recommend to get your AC and service done from them.

Excellent communication, technicians explained all the details of the job, so we had a better understanding of what was going on. Fair rates and quality work. It’s freezing in here now! Also East Coast was the only company I’ve every dealt with that arrived within the appointment window.

We only got an estimate but JJ was very helpful and knowledgeable about the different HVAC Units.

Last July during An incredible heat spell I lost my air conditioning due to an electronic failure outside my home. When I tried to get my air conditioning company, the ones who had installed, the unit not only were they unavailable, but they were nasty and rude somehow, I found East Coast air conditioning online. They were kind they came right out to my home.and fixed the situation. I have used them since that time and they’re always on time responsive knowledgeable. I would recommend them to anyone. Thank you, East Coast air

Chris called last week and reminded me my service was coming up. I made an appointment for the first service of two. Gaston showed up on time prepared and did an excellent job. He always is very clean and Thorough. He tells me everything about the system. I appreciate him and East Coast Air thank you and have a great holiday

Having issues with my a/c. Appt. was made with East Cosst and they responded promptly. After arriving they inspected my unit inside and outside and made several recommendations which I am following up on. Follow up appt. was scheduled for Monday. All went smooth and well.

I've done business with Scott since he had one van and did all the work himself. His company has grown and he's been my go to company since. As a realtor I am asked to make recommendations and Scott is one I give with confidence.

Repair person came and fixed air cond. They are wonderful.
Talented, friendly and many other good traits. I recomend them to anyone who needs a good air cond. service co. Terrific company.

The best. They do a thorough job. Reasonable prices. Arrive on time. Professional. The company in the office are nice respectful. My technicians today were Gaston and Jose. Last year Armando and Jonathan, excellent.

Service Tech arrived on schedule and was very professional and friendly and did a great job of cleaning my ductwork and performing annual AC maintenance.

This review is for one specific maintenance visit. Prior to this, I had a very good experience with the company.
The tech this time was not as diligent and caring as the previous one. When he was about to leave the condensing pump blew up. When he opened the cabinet, I saw the water in the pan, and the pump sitting in it. The tech tried to tell me that "it was time for the pump to die". My response was "if you did not splash it with water when cleaning lines, I may believe it, but now the chances are that the electric motor did not like the water".
Additionally, I asked, how come you did not clean all this water? He said, oh, it's all in the pan. Hence, it's all right to leave all the goo from the pipes in the air handler's return box.
He replaced the pump "at a cost" and connected to wires for free, but I did not agree to pay $120 for a pump that I did not need before his visit.
I called the office, explained the situation, and I am waiting for their resolution.
I want to reiterate, this is the first time I had the issues with this company, and I have been with them for a few years.

Update
The company resolved the issue and deleted my invoice for $120.
I am giving extra stars for that.

I am on a service contract with East Coast Air since having a new system installed in October 2023.
I was without heat and called for service today. They scheduled an appointment the same day. The system was looked at and I was told a part under warrenty was needed. Someone would call me with details.
After not hearing anything I called and was told the part was back ordered. They would call back and give me more information.
No one every returned my call. I hope this will not be the beginning of a long issue without heat during an unusually severe cold spell.

Iv been using East Coast Air for over 10 years and they have been nothing short of amazing. I have a few rental properties and every time I call them they come the same day or if it’s later in the afternoon they come early the next day. All the workers are very professional and courteous and always clean up after themselves. Prices are very fare and they always point you in the right direction in other words they won’t put a bandage on your unit and fix it for a month so they have to come back. if you need something done that will save you money in the long run they will recommend it so it’s less out of your pocket in the future. Also if your parts are under warranty they will get the parts for you and just charge the labor costs to install it. It’s hard to find good help these days so it’s nice to have a company that is responsible and not trying to take advantage of you and I feel like East Coast Air is that company you can trust. I have many times and would recommend them to anyone and have always had great feedback from the people that I have recommended them to.

After completing the request online everything else went smoothly, scheduling appt and the day of. The company owner came to discuss options, he was clear and honest and gave us a good price for two mini split unit. Waiting on the units to be installed. Thank you!!!