Reviews of local pros in Stuart, Florida

This is the second time Jesse has been our service rep. Always informative and giving good advice on keeping our AC system running smoothly. Keep up the good work Jesse!!

Krauss and Crane are true professionals, they were so efficient and handled everything in such a professional manner, Javier even helped my elderly mom with her trash on the way out! Sent pics of their great work, overall great experience. Highly recommend!!

Before the scheduled appointment, the technician called me to inform me that he was on his way, which I appreciated as it allowed me to prepare for his arrival. As promised, he arrived promptly on time, equipped with all the necessary tools and equipment.

He began by conducting a thorough maintenance check, ensuring that all the systems and components were functioning optimally. He was meticulous in his work, and I could see that he was paying attention to every detail, which gave me confidence in his expertise.

After completing the maintenance check, he took the time to listen to my concerns about an issue that I was having with the system. He asked questions to fully understand the nature of the problem and then proceeded to diagnose and fix it promptly.

I was impressed by his professionalism, expertise, and the quality of his work. He left the system running smoothly and efficiently, and I felt satisfied that my concerns had been addressed. Overall, it was an excellent service experience, and I would highly recommend the technician to anyone in need of similar services.
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Krauss and Crane did a fantastic job. Putting in my air conditioning
And they send me notices when it's time for the maintenance.
They do a great job.

We have been with Krauss & Crane for 13 years and we couldn’t be happier. Mike and Dan Harper have maintained our system running smoothly and we always enjoy their visits. The office personnel are also very pleasant to deal with. I highly recommend Krauss & Crane.

Xavier was my Tech and he was very personal and professional. He’s thorough and takes the time to explain giving me confidence that I’m working with the right company.

We have used Krause & Crane HVAC for over 15 years. They are very friendly, prompt and timely. The charges are reasonable and the work is efficient.

We are very happy with our new HVAC system. All of the workers, from office to sales to technicians, have been great to work with. They show up on time, are very courteous, and obviously know what they are doing.

Excellent service and maintenance of our Trane AC.
We had an issue with our Trane while out of town, Justin was on call on a Saturday afternoon when we called. He promptly was able to service our AC and gave us great relief all was good.

Krauss & Crane were sloppy and lack accountability leaving our home permanently damaged. On multiple occasions we asked to speak with the owner Tim, who has never returned our call. We used this company due to a referral and unfortunately see the damage every day at our front door and regret that we ever let them near our home.

Photos speak a 1000 words. Krauss & Crane came to install our new Trane AC on September 9th and left our house with permanent property damage including damage to the hardwood floor entryway and a notch of wood taken out of the trim on the closet door for the air handler. In addition, the Krauss & Crane installers left a trail of dirt and grease all over the stairs inside the house to boot.

The damage to our bleached oak floors was avoidable and due to the failure of Krauss & Crane not putting down drop cloths over the full floor area during installation, and the damage to the trim of the closet was caused by sloppy installation of the new air handler. This was in addition to dirt and grease left all over the stairs inside our home.

After complaining of the damage directly to Krauss & Crane, they sent out one of their technicians who put wax over the scrapes and made the damage even more apparent. Then we were contacted by Debbie who said they were sending a floor specialist. What we learned the hard way was the flooring specialist was an all around handyman who clearly did not have any expertise in dealing with bleached floors. After his repair included staining the floor the wrong color which put a dark strip through our bright bleached oak floors, he put the wrong finish on top. It looked as if there was a puddle on the floor as he put a glossy finish when the whole room is a satin finish. What type of flooring specialist puts the wrong stain and then puts the wrong finish. Debbie literally yelled at us on the phone when we let her know the person she sent out was not a flooring specialist. She was adamant that he was a flooring specialist. Take a look at the photo (Picture #1) and judge for yourself, because this is what Krauss & Crane thinks is the work of a flooring specialist. Who yells at customers for damage caused by their installation experts and then further damaged by their own repair folks?

We ended up having to contract out for a flooring specialist ourselves. The first step was to try patchwork to see how it would look to be cost effective. Unfortunately given the damage/incorrect chemicals Krauss & Crane used, it did not turn out well with very mismatched coloring (Picture #2..and you can see the stain still peaking through). However, once we paid our bill, Krauss & Crane were all of a sudden unresponsive and the owner has been on ‘vacation’ when we asked to speak to Tim. Krauss & Crane paid $800 to cover the cost of the patchwork based on initial estimates. The total cost for the patchwork ended up being $600. The $200 extra amount does nothing to make the floor match and we need to now assess more expensive alternatives as this remains an eye sore at our front entranceway and does nothing for all of the time and energy spent on dealing with this huge headache. Krauss & Crane left us with this damage and have no accountability to fix it. We are reminded of this each and every day we enter our home, don't let this same nightmare happen to you!

Excellent service and the gentlemen who have been to our home are very respectable !!

We have used Krauss & Crane for years at two different homes. We love their maintenance plan that keeps our a/c running well and prevents any unpleasant surprises! Junior was our service technician today and he was wonderful- prompt, friendly, courteous, and skilled. Thank you!

Unfortunately my Elderly parents called them before me and had them come out to do suck and drain of an A/C pan and charged them $323 for 10min. Save yourself a lot of money and look up a YouTube video or go with another company.

Had my A/C pm done again by Krauss & Crane and was happy with the service by Jesse. He answered my questions and raised some concerns about my 20 yr old system which I appreciate. Definitely recommend them always.

On Friday morning I called for service. I am a new customer. The staff helped to get someone to my house by the end of the day and since it was a Friday, I was very pleased that the repair was taken care of before the weekend. The technician Xzavier H. was efficient, polite and accomplished the work much to my satisfaction and relief.

You guys have been great. This is a major purchase and I was scared you guided me through everything. Thank you.

Krauss & Crane replaced our AC and ducts on 4/9/25
We cannot express how pleased we are with the service we received. Brayden and Steve R. were prompt, knowledgeable and friendly. Brayden explained every step of the process and charges. We highly recommend Krauss & Crane, they were recommended to us and we recommend them to you, they do not disappoint!

I’ve been using their services for maintenance every 6 months for the past 12 years. I am a very satisfied customer. They do excellent work. The service men are polite, professional and punctual.

My extremely old a/c broke down, and I didn't contact my previous hvac company because I had concerns about honesty. A neighbor had used Krauss & Crane, so I decided to give them a try. Scheduling an appointment was very easy, everyone I spoke with was always extremely pleasant. The technician that came out was Henry, who was polite and most importantly honest and efficient. What I thought would be a costly fix turned out to be nowhere near the price I was dreading, and my a/c was back up and running like new within 10 minutes. I highly recommend.

Krause & Crane has been our AC service company for over 10 years. Excellent service on site, prompt, thorough, professional and clean. Plus the customer service agents are extremely helpful and kind. They take care of you. I wouldn’t use any other company. They have my business for life.

They are very professional. Took care of the maintenance quickly and completely with no issues.