HVAC reviews in Sunrise, Florida

The initial installation was amazing and great customer service. After we purchased our A/C, the package we bought was for 3yrs of filters (12 per year). After receiving our first set of filters, they said THEY NO LONGER PROVIDE FILTERS, when we bought a package for 3 years worth. ALSO, our package came with 3yr FREE service and maintenance. We are in year 2 and they have never came out to service our unit. When I called (multiple times) to have someone come out to service our unit for FREE (part of our package), they sent out a third party company that said, “your unit needs to be cleaned it’ll be $749” after we told them it should be free. I called back jack rabbit 3x to explain our package comes with free service for 3 years, I was told by the third party company that they now handle all calls and service for jack rabbit and THEY DON’T HONOR ANY CONTRACTS MADE WITH JACKRABBIT they will have dispatch contact me back to fix the issue. THEY NEVER RETURNED MY CALL, AND NEVER SENT ANYONE BACK OUT to honor our FREE MAINTENANCE that WE PURCHASED! It’s sad that they operate this way, when the initial installment of the A/C was great with good customer service! I DO NOT RECOMMEND

Devon came by, cleaned my mini split system with zero issues. Nice guy and very professional. Thank you

Came on time, performed quality work despite the heat and left our home cool and comfy. To Oscar, Juan and Giordano and the entire JackRabbit team thank you.

Today we had an installation for our downstairs unit and our installers Ray and Ethan were exceptional. Very polite, thorough, considerate and showed up on time. They cleaned up afterwards even made us aware of how to operate the new thermostat. Thank you

If you looking for a reliable AC company look no further. JackRabbit AC provided excellent service and scheduled maintenance. Tito our technician was knowledgeable and professional.

Our AC went out during the worst heat wave and we were dying in here. Called around and got a same-day appointment with a local HVAC guy. He came out, checked the whole unit, and found a busted capacitor. Fixed it in under an hour and had the cool air blowing again. Super chill dude, explained what was wrong in simple words (not all techy). Gave some tips on how to keep the system running better too. Only thing is he was a bit messy, left his tools all over the place, but he cleaned up after. Not a huge deal. The price wasn’t cheap but honestly it was worth it to sleep cool again. I’d definitely call them again if I have issues with the furnace or anything else. Way better than sweating it out or trying to mess with it myself. Reliable and quick—just what I needed.

My AC stopped working, so I called Jackrabbit. They told me someone would come out to my house between 10am-12pm on Wednesday. The tech Chris showed up at 1pm. He was completely baffled with every aspect of the air conditioner. He had no equipment with him. He hooked up a transformer with blew up immediately (which was the problem in the first place). He called his supervisor three times asking for solutions. He had no extra parts and said he would be back in the morning at 9:30, and he said he had no idea what was wrong with it. Chris never showed up on Thursday, and never called or let us know. We had to call four times to get someone else out. Ashley showed up just before noon, and went through the same process Chris went through. He hooked up a transformer, and that blew. He didn’t know what to do and called his supervisor twice asking for solutions. He then came back to my husband and said we needed another transformer, a new thermostat (my husband had just bought a brand new one on Wednesday), and a hard start kit, and that it would be $1884. He also said he would have to go get those parts, and return Friday morning. Come Friday morning, Ashley never showed up. No call, no text, nothing. We instead called Florida Air of Dade City; their call center was friendly, professional, courteous, and sufficient. Their tech got to us 45 minutes after we called, identified the problem and completed a full system check and repair, in an hour and a half. The problem all along was a heater relay, and we only paid $440. Brant was professional, polite, courteous, prompt, knowledgable, and thorough. We highly recommend Florida Air of Dade City. I am so glad that I didn’t get screwed out of $1800.

Daniel the Technician arrived right on time. We sat and talked about my concerns and about what he was there to do. He was very patient and very thorough. I was very happy with the service he provided for JackRabbit Air Conditioning.

JackRabbit Air Conditioning provided an excellent service. They send an AC Tech the same day I make the call to evaluate the problem and the following day the team arrived to replace all the AC ducts and correct the problems. They were very professional and efficient. I recommend them to any one with AC problems. A job well done JackRabbitI.
Thanks,
Isaias

Many thanks to everyone at Jack Rabbit on the installation of my new HVAC system and compressor. I bought my house in early 2019 and sadly it came with the old original system from when the house was built. The new system that Jack Rabbit installed today is even better than I imagined and will take some time to get used to quiet and efficient AC system. Out with the old and in with the new! Lastly, many thanks to Tony on getting me the Google Nest Thermostat. I appreciate it.

ALERT!!!! ALERT!!!!
This company Jack Rabbit went out of business within two months of my new installation and the New Company *Air Pro is non-responsive to any inquiries regarding *Air Pros commitment to honor the contracts of the existing customers from Jack Rabbit.

I did not receive the 12 months of air conditioning filters, the inspection was not done and business is closed.

These companies are getting away with awful business ethics and integrity.

I have called Air Pro at least 10xs and have not received a response. JUNE 15, 2023 UPDATE ~ After saying I would seek legal action a representative from Air Pro called me back and explained; Air Pro has no obligations to Jack Rabbit customers they only bought the google telephone number. Yes. apparently it's legal. All the new business will now be directed to Air Pro.

To be continued……….
ALERT !!!! ALERT !!! # 2 continued

If Jack Rabbit filed for a City Inspection Permit it maybe done under a fraudulent name. In my case they filed under a company named Mechanical AC RES. When I called Mech AC they informed me they have no business affiliation with Jack Rabbit AC.

I called the City of Tamarac for advise. I was told I must find another company and transfer the contract and have the new company file for a permit.......The SAGA continues.......
NO WAY CAN I MAKE THIS UP! SHADING BUSINESS PRACTICES ARE BEING ALLOWED AND AT THE EXPENSE OF THE CUSTOMERS.
So disappointed........

*****This is where the complimentary review began and the unfortunate saga begins ********
My old A/C system was 21 years old. We all know it was time for an upgrade. After doing my do diligence; research, comparisons and getting a few estimates I chose Jack Rabbit.

Here are my reasons for selecting Jack Rabbit: 5 star rating; referred by a friend; local company with excellent customer service, several options for service warranty plans; (Daikin ~ DX4SE - SEER 14.3) No foreign parts; 12 months of filters included; City Permit and inspection included; excellent installation and service technicians.

O’Neil and Gio were my installation technicians they are knowledgeable, professional, courteous and did an outstanding job with the installation.

Note: We spend a lot of time searching for the best model; there is a lot of truth to that, but I read the two most important things about purchasing any new A/C system is #1 the installation
#2 diligent maintenance with excellent technicians.

I look forward to staying cool with the excellent installation, warranty and service technicians with Jack Rabbit.

Thank you Gio and O’Neil. DJ did his on site check up also. 😊

ELJ~ KingsPoint Tamarac

Everyone on the team is wonderful. Had a problem and they were right out there to let me know what was wrong. Unfortunately I had to get a new unit, but everyone was so help. Orlando and Alex came the nxt morning with a new unit. Finally have a/c!!!! Just a wonderful thing when you leave in Florida!!! I would highly recommend this company!! Great job!!!! Thank you

Service call done 2 days ago due to AC not cooling. Paid $120 for the service call. Per service technician, then had a maintenance appointment yesterday to clean up the drain line, coils, and filter. Today AC is still not cooling. Nest Thermostat set at 73 degrees and temperature in house is 77 degrees and the compressor outside is still blowing cold air while inside the house it is blowing lukewarm air. Calling again now and hopefully they won’t charge me another service call fee. I will keep you posted.

Jackrabbit was great to work with. Davon was a knowledgeable sales rep and he and the GM gave me a great discount on my new 5 ton Goodman HVAC unit. Jonathan in dispatch has been a pleasure to work with. He answered all our questions and got us all the paperwork we asked for. He also sent over the product warrant registration. Good people, good company. My AC is running great.

Wow
Excellent customer service great communication by txt and phone Thank you Angela!
Thank you for Jason (technician) for the outstanding job. No hiding Fee. Jason explained every single step before he start the tune up on my A/C.
Also advised me what necessary and not necessary to improve my A/C.
$65 WOW. I highly recommend this company for everyone. I am signed up for a maintenance program for $99/year (2 visit).
Great company, excellent team!!!!!
A+++++

I had a great experience with JackRabbit Air Conditioning. They were quick to respond, arrived on time and delivered an exceptional service. The technician was knowledgeable and professional. I’ll definitely be calling them again for any future HVAC needs and highly recommend them to anyone looking for reliable A/C service.

My hat off to Gio, Juan & O’Neil.
On time, professional, explained every aspect of the job to the fullest. Gio, is very meticulous about his performance and very attentive to detail.
Mario, who was my first contact for information was very professional in his appearance and explaining all of the details. He even put on shoe cover’s before entering into my apt. 👍
Highly recommended their services and staff.
Thank you guys

JackRabbit air took great care of me. Trenton the tech returned my call quick and was at my house in 15 minutes. He diagnosed the problem quickly, checked out the rest of the system and had me back to being cool and at a fair price. I would highly recommend JackRabbit to all my friends for their HVAC problems.

The customer service....when you could actually get ahold of someone, was great. Everyone was very nice. However, my installation was delayed more than once because of parts issues and it was NEVER communicated. I always had to call several times and if I got a call back was questionable. Because of all the issues I was told that I would get a years Maintenance package for free. That never happened.

After 19 years I needed a new AC in my home. JackRabbit exceeded my expectations. Tony was thorough in presenting my options and answered all my questions. He was punctual and professional. On the day of installation four very professional showed up, O’Neil, Juan ,Gio and Jo. They worked all day and the work was done to perfection. I am extremely happy and would not hesitate to recommend this reliable company. I appreciated the text communications with the names of each workers and the punctuality.

Great service from Jack Rabbit! The technician was extremely thoughtful and knowledgeable; he answered all my questions. Thanks Vance! So happy I found a good company!