HVAC reviews in Tampa, Florida

EDIT TO ADD:
After leaving my previous review, I got a call from their manager who offered me a refund on the "repair" part of the job, so I only paid for the service visit, which I think is really fair.

I appreciate them taking the time to make sure customers are happy with their service, and I think it says a lot about the way they do business that they called after a less than stellar review. Definitely lots of respect from me, and I've changed my review to reflect that.

If I had an issue again, I would probably give them a call.

PREVIOUS:
I called because my unit wasn’t turning on, they said the service call would be $110 and if there was a repair the fee would be waived if I went ahead with it. Fair. It turned out a breaker needed to be reset (I didn’t know where it was). He flipped the switch and reconnected my thermostat, then told me it cost $240 (he didn’t quote me before flipping the switch and plugging in the thermostat).

I get that labor is expensive, but it felt like a bait and switch for a hour job. They might be fairly priced for actual repairs, but I won’t be calling again.

I have been using REM Air Conditioning of Tampa for service and maintenance for years. They are reliable and professional. Today Christopher came out to do regular maintenance and provided excellent, efficient service. He went above and beyond even cleaning the exterior unit. Highly recommend them!

Chris is wonderful. He’s always so helpful and shows me how things are supposed to work and how to properly maintain my system. He’s helped me in the dead heat of the summer and in the frigid times of winter with all my HVAC needs. I couldn’t thank him enough. He is so friendly and loves my dog too. I called this morning and they were able to have Chris come out today and get everything taken care of.

We’ve been using REM Air Conditioning for years, and they continue to impress us with their outstanding service. Our technician, Bobby, was extremely knowledgeable and took the time to explain everything clearly. He made thoughtful recommendations about what we needed without any pressure. REM has always been reliable, professional, and honest - qualities that are hard to find these days. We highly recommend them to anyone looking for dependable AC service!

Amazing people!!!!

Greatest cleaning company in the tri-cities

I was wanting a cleaning company for my house. After looking at reviews I thought I was reviewing a company to work for. Keep the reviews to the service you get not the employers treatment of employees! Geez

My husband worked for this company. He had just started working for you all between July and August and was not even trained right by a woman named Sarah and was blamed for it. Your higher ups treated him like he didn't clean and I know better than that I had witnessed it. Sarah even told him that if he got done in a couple of hours he could clock out and go home which apparently not true and Nikki and the other lady who said she was a account manager said he was suppose to work more hours and treated him like it was his fault. When he was trained by Nikki he started working the hours she told him too and worked like a dog. The reason I know is because I had to go with him and sit in the car waiting on him so he could use my phone to clock in and out since I am pregnant and can not be left home without a car or phone due to high risk pregnancy. Sarah didn't bring him cleaning supplies when he told her what was low. He would have to wait at least a week or longer for his cleaning supplies and he got written up for "Disrespect for Sarah" because he got aggravated being blamed for the building not looking clean enough even though he worked like a dog for your company. Sarah even said the other cleaners bought their own supplies and got payed back for buying them which to me is not professional and the employees should not have to do that. The way he was treated was unprofessional, disrespectful, and uncalled for. He got aggravated at Nikki and the account manager which I do not blame him at all because they was talking to him like a kid and dog because for one magically the bathroom toilet had a speck of poop on it after he cleaned and of course it was his fault after he asked about tax paper he needs because you all are not taking out federal taxes out on him. He filled out his papers correctly and the account manager and nikki tried to say he messed up when I know he didn't because he knows what to put down on his taxes since I have a sister who has own tax business and explains the tax papers to us when filling them out. The person over his check doesn't even have his name correctly spelled either because tonight after looking at a paystub to figure out what was going on with his taxes when noticed his name is misspelled. So when Nikki tried to get him to sign the write up tonight I told him not too and he didn't because I believe your so called higher ups were trying to set him up to fail and fire him. It is uncalled for and unprofessional how they run things in Kingsport. I am on unpaid maternity leave and if this causes me any stress at all and complications with our baby I will pursue legal action against your company. In fact I know alot of upper management at Holston Valley and I'm still on good terms with them since I worked with the company for 5 years before switching to home health and if I have to I will talk to them and show them the messages I have saved on my phone and explain to them how unprofessional your company is if I have to. I will be contacting our lawyer for Chadwik tomorrow to see what can be done because this is absolutely unprofessional and uncalled for. Yes Chad got very aggravated but I can not blame him for that considering he got screwed by your company from the beginning. Sarah didn't even have him a clock in number to use for 2 weeks and he the first 2 weeks of coming in and cleaning like he was shown to do at first he was only paid $50 for 2 weeks and had to get it straightened out. That is unprofessional for a company that supposedly has values. No wonder you all have bad reviews from people who had worked for your company. I believe he was fired for asking about the cleaning supplies and the taxes situation and I will be contacting our lawyer to consult with them about it because I do believe it's against the law for a company to treat a employee that way. I'm also thinking about contacting wjhl and wcyb to expose how you treat your employees if something isn't done. Have a blessed night.

I work in an office where this company "cleans regularly" and the windows, doors, surfaces and floors are rarely ever cleaned. The mirrors in the bathrooms are not wiped down, the stalls have dried water streaks on the walls, toilets have the seats lifted up on them like they have been cleaned but aren't actually scrubbed (as self-evident from the fecal stains inside the toilet/s for days on end), and also the floors are not mopped or even swept half the time. Several individual offices have layers of dust in them even though they have been doing business with Clean + Safe for multiple years now. In short, this company's is not cleaning and performing their regular necessary duties to maintain the office for us, much less the extra items the company pays for each month. When your office employees have to take care of the simplest tasks (like refilling the toilet paper in the bathrooms or scrubbing the toilets because the cleaning company is too lazy) then you have a problem. These issues have already been brought to the cleaning company's attention on multiple occasions with no change in performance, unfortunately. Hopefully this terrible review will be a truly helpful wake up call to Clean + Safe. Clean + Safe...help me change my mind!

Mr. Santiago Is one of the best air-conditioning specialist that I have ever came across. I own multiple Airbnb‘s in the Brandon area. And I always look for great customer service.

Because as a business owner, there is no exception to good customer satisfaction. It is the core of our business.

Mr. Santiago Rincon Immediately he recognized me as a gold member and identified a lot of things that needed to be done with my maintenance package.

He was friendly and polite and bilingual. Extremely knowledgeable regarding my AC-unit that I had installed two years ago thank you again comfort pro money well spent.😉

I myself am master certified in technology and innovation. But when came down to job knowledge and proper protocol and technique. He showed me that he is a five star general 🫡as a representative of your company Steve.

No tricks just the facts. I like that. I’m a no BS type of person. And this guy went right to work and deserves to be recognized for his critical thinking skills. 🤔🤔

I’m sure I can go on and on and on. But the only thing I would want to say to everybody out here on the web.

If you’re ever in a crisis situation and your air condition refused to cooperate. ✌🏾 days before Thanksgiving and your client called to let you know that they will be arriving Wednesday morning.

When cancellation is not an option. You better call comfort pro.!!!!!

Mr. Santiago thanks again for your professionalism. 👍🏾

This weekend, Santiago came to our residence to assist in addressing an issue with our unit. He was very knowledgeable, personable and professional. We really appreciated the service and great care!

Timmy was the man. Lacey helped my wife get an appointment within 24 hours. Their service was impeccable. Their communication was like no other. They were great people love them to death. Use them anytime you can.

If your air goes out, Timmy is the guy to call.

Timmy from comfort Pro stopped by on 11/272024 to perform a little preventative maintenance on my A/C unit. He did a great job, but more importantly he was professional, informative and just a super nice guy. Love this company and the staff!!

Glen and Eddie came out and resolved my issue within minutes. Super nice guys who are informative and truly care about the customer experience. Well done gentlemen!!

Matt

This company is very professional and very helpful. I would like to give a big thanks to Lizeth Melissa who lives in my neighborhood who was able to assist us with our AC situation. The air went out this past Friday evening and we didn’t get around to asking for assistance until Sat evening, she walked me through steps in the unit upstairs to see if we could get it resolved but we couldn’t. She had her on call technician Fernando come out within 30 mins and he saw the issue and said we needed a few parts but was gonna attempt to do a temporary fix to get us up and running through the weekend but it didn’t work. The time he took on it at 11pm at night 🙏🏽but he put the work order in and early Monday morning the company then called to say a technician was out getting all the stuff we needed to fix our AC and would be out in the afternoon. A technician name Luis came out at 2:30pm and had everything done by 4pm before my family came home🙏🏽🙏🏽 our AC is working nicely and he said if anything goes wrong in the next 30 days to call them. It was a pleasure to do business with all 3 of them and would recommend anyone to them.

Comfort pro came to my home today, Tuesday, June 23. I’m sorry Monday, June 23. Awesome job technician was helpful, reliable professional. The company is fantastic. I would recommend anyone looking for work to be done on their air conditioners to contact Comfort pro they are the best reliable efficient, compassionate individuals and you would not go wrong and making that call to them. Anthony was my technician very helpful very courteous explained everything that was being done to my air conditioners. Once you make that call to them you’ll never regret it.

Thanks for a great job. Santiago did a great job. At all times, he was open, attentive, transparent, explained everything, and very clean. We’ll have him back.

Complete failure of full diagnosis for my condenser unit through a home warranty contract. Tech found a burnt plug at the compressor and labeled it a power surge due to “dirty electricity” (anyone know what that is?). After 2 weeks of pressing they have failed to provide the warranty company a full and complete diagnosis for repair. Now my claim is denied and we’re own our own to fix it. I don’t even have a repair work plan to include the supposed electrical issues. But don’t worry, have knowing he had the denial in hand, the lead tech, Steve, fear-mongered my wife into upgrading into a new, complete system. He showed her videos of vent pins exploding and causing potential harm to the home. (He didn’t check to see if the pin and refrigerant were already gone). He then offered a discount if she signed that day. Finally, he asked her to take a photo and give a five star review.

These guys were great! Tim was on time, prompt and diagnosed the issue quickly. They coordinated approval of the replacement part before they left and will be back to install. Great customer service and recommend.

Fernando provided outstanding service. He arrived , diagnosed the issue quickly, and had our AC repaired in no time. His professionalism, clear communication, and attention to detail were excellent. I would not hesitate to recommend their services to anyone in need of reliable AC repair. Thank you Fernando!

Good service! Fernando was really outgoing guy, honest with his work and gentle as if it was his property. Thanks to him we got our cold AC again🙏🏽

Mr. Fernando with Comfort Pro LLC came out to repair my AC unit. He was polite and very professional. He went right to work finding my problem and gave me valuable information on how to keep my unit in good working condition. When Mr. Fernando left, my unit was once again cooling my house. Thank you Comfort Pro and Mr. Fernando!!!