HVAC reviews in Tampa, Florida

My service technician was Ray Cox.
He was absolutely wonderful overall, very knowledgeable and thorough answered all my questions in a professional manner.
He called ahead to let me know he was on his way.
I was extremely happy with all the work that he did plus he cleaned up after himself and did a great job.
Ray let me know I needed to change my filter every month which I didn’t know since moving here from up north.
I definitely will recommend Universal Air & Heat to all my family and friends.
Ray I just want to thank you for doing such a awesome job in my home.

Where do I start, not sure because I'm so frustrated with this company, I literally could pull all my hair out. First things first, my A/C was low on freon, they added 3lbs and stated that we have a leak somewhere. Okay, finding it took 3 tech visits. Where was it, in the interior unit inside the garage closet. Technician stated that it's in the coils leaking, so you need to have a new coils replacement. We waited 4 days before they called to say we're on our way with 30 minutes for arrival, really, who set the appointment, not us, we reschedule of course. The day they showed up, was on a 9 to 11am appointment but the technician showed up at 1245 pm only to discover that the coils he was putting in was missing the main door to close the unit in, so he had to put the old unit back in the closet and come back another day after spending 2hrs for nothing. Almost 10 days past and 5 visits later he managed to get another door for the unit and spent another 2 hrs installing it. The worst came 2 days later after the coils were replaced, the compressor stopped working and required another truck room 3 days later, remind you it's over 95 degrees in and outside. So finally I went to Lowes and Home Depot to get 3 portable A/C units due waiting for appointment and the order for a replacement compressor.
After repeated calls to check on the replacement they finally get one 5 to 7 days later, the technician come to put it in and "What did he say after cutting out the old compressor" this is the wrong compressor they ordered really! This is for 5 tons not 3 1/5 ton. I can't believe all the mistakes you can make especially when you where given serial numbers and Vin numbers and photos I sent to them to make sure they get it right. Words can't explain how angry I Amadeuith them, and hopefully the Owner reads this and take notice. My braking point is for them to precall me with an $895 price tag for a 3yr old under warranty unit. Labor to put it in is ridiculous! But they wanted $1200. Very disappointed because they installed the light inside the unit with know issues so what happened? However, the technicians were apologetic and courteous but this is ridiculous. Today 8/16, still waiting and no phone calls. The old Compressor sitting on the ground waiting to locate the new compressor.Stll no call no show. 📵

The entire process was fantastic. From setting up the appointment, to the reminder calls from the company, all the way to Ray’s arrival and his work on my air conditioner. Ray showed me what I needed, and advised a treatment to keep my unit running smoothly. Also, thank you for the military discount! Would recommend this company to anyone looking for service.

Our service technician was Don. What a nice man!! We scheduled air duct cleaning. He arrived on time and was very pleasant. He took his time and showed us each component of our system which ultimately didn't need to be cleaned at this time. He could have pushed us like a used car salesman but he called corporate and let them know our decision. I highly recommend and ask for DON!!!!

Mike and Marty just finished the installation of my new Rheem A/C. From start to finish, they were professional, courteous, friendly and genuinely nice to talk to.
They did an amazing job, and had the system up and running in a matter of hours.
I got four estimates, then I saw the ad they sent out in the mail. They beat my best estimate by more than $1000!!!!!
I can’t say enough good things about Mike and Marty, the office staff, and this company in general.
Do yourself some good and give them a call. You won’t be disappointed.

I purchased my A/C unit with them given it's been 5 years but they never checked in to offer me a annual maintenance contract for optimal use of my unit and when I call they have attitudes. It's only because the service guys are very nice and try their best to do their job to the highest standard they are allowed. But to not be checked on after spending that much money is ridiculous. I have had issues with my unit and have had to have more than one person work on it which is another disappointment but finally it is working. Has anyone called me to see if it is working to its capacity absolutely Not. Follow up calls make a huge difference in business.

When I first contacted this company to inquire about their product and services, I spoke with Richard. He was always available and returned my calls for any questions I had. Once I agreed to use their product and services; PAID THEM IN FULL, now all my questions, comments, and concerns are unanswered. I had this company come out a month ago to install a new unit. They charged me additional $125 for permits, and as a city employee, I totally understand the fee. You have to have permits for that type of work to be done. However- It's been a month and I have not had my a/c unit inspected by a city inspector. I was told by three people from Universal air & heat that a city inspector will be calling me once the unit was install and completed. That has not happened. But I will be making a few phone calls. On a good note: The tech that came out to install the unit did a good job, and the unit is working fine so far. My only issue as of now is that; Since they got their money, It's very hard to get this company to stand behind their values as they promised. One month later, and I have not had anyone from their office contact me to see if everything went well with the project installations, or to see if I had any additional questions, comments and/ or concerns regarding their services.

It is nice to have a large company and to let everyone know how great you are. I thought things were progressing nicely. I agreed to purchase a system using their 36 month no interest financing but unfortunately I was not approved despite 700 + credit scores. The Representative told me that if I could get my own financing he could schedule it if I put $1000 down. So that is what I did. I was not able to get the financing that I needed but the representative never told me I would be on the hook for the permits if the deal did not go through. I feel that there should be more disclosure and they certainly should not leave the customer at risk by moving forward with a deal that was not sealed. I am very disappointed with Universal Air and Heat and would not recommend to family and friends. Additionally the Rep was to arrive between 10 and 2 and never showed up until after 3 with no courtesy call advising of the delay. Upon checking his paper work he found that he did not even have the right telephone number. Just an unfortunate experience overall.

PLEASE NOTE THAT SINCE THE ORIGINAL REVIEW, THE COMPANY RESOLVED THE MATTER TO MY SATISFACTION IN A TIMELY MANNER AND I WOULD CONSIDER USING THEM FOR MY AC REPLACEMENT PROJECT SHOULD THE NEED ARISE.

The appointment process was easy and fast. The assigned professional, Simon, was on time and very knowledgeable. The price was fair and the service was speedy. I have confidence that the job was done thoroughly and I am very grateful that he didn't leave a mess! If you are worried about if the air you are breathing is healthy, then why not call Universal Air & Heat to clean your ducts and vents? Our lungs are our filters, don't regret not doing it, even if you rent.

We have been using Universal for some a few years now. They came highly recommended from a friend. They changed out my entire unit, replacing both air handler and compressor. Their installers were highly professional, courteous and knowledgeable. Though it was a large job, unit was up and running in no time. Their close out package was very thorough with quite a bit of pictures. From there we have used them from regular maintenance and a few service calls for one of my rental properties. Highly recommend.

They scamming people out of money. No work was done charge $500. They installed my unit and I believe some other company bought them. Fraudsters

Do not use this company. I had a new AC unit installed incorrectly causing the unit to overflow, and leak into my first floor. Save your time and money and go elsewhere. I’m spending thousands to fix their poor installation and half built unit.
UPDATE: Management said it wasn’t their problem since the company has since been bought out. I spent months calling and emailing them, they would promise a response, only to have nobody call or email. I think they were hoping I’d forget…

Stay away from this company and see the post in Air Pros, who supposedly bought this company and said they were servicing their clients. I had been sold an entire new system, down to the grills. The install was so unprofessional and has caused damage that they have been promising to fix for almost two years.
I have had them out here several times and even had water damage in addition to the damage during the first install which they have promised even from their management and district managers. They have left me and my young daughter with a damaged and potentially dangerous conditions from not fixing the damaged dry wall and insulation. They also didn’t seal up the exterior parts and caused critters to be able to enter my home. Electrical damage. I also didn’t have heat for weeks last winter. They have come and reinstalled the ventilation tubes and still I am left without any answers or response and resolution. Now, they have not returned any of my communication via phone or email.
Here’s just a few pictures showing a slither of how bad this has been. It’s completely unexceptionable! Their tech and customer service reps can’t believe how bad it is, but I am still waiting. I could write a novel, but I hope you don’t get swindled and lied to. If I could give negative stars I would!

for your kitchen, use F&W!

For years, I had accepted that one of the bedrooms in our house was always colder than the rest, especially in the winter. I figured it was just poor insulation or something we’d have to live with. After finally having the ducts cleaned, that room actually feels normal again. The technicians were incredibly thorough and even showed me where the airflow had been restricted due to buildup inside the ducts. Once they finished the cleaning, the difference was amazing. The airflow improved in every room, the HVAC system sounded quieter, and the house just felt more comfortable. They cleaned up completely before leaving, and I really appreciated how respectful they were of my space.

I employed this firm for air duct cleaning as part of my routine house maintenance, and I'm glad I did. From scheduling until completion, everything went flawlessly. The guy was professional, kind, and took the time to explain the status of my ducts.
He demonstrated how much dust and debris had accumulated over time and described how it could impact air quality and efficiency. The equipment utilized was of good quality, and the job was completed carefully and without inconvenience.
The change was immediately obvious following the service – improved airflow, reduced dust, and a fresher atmosphere around the home.

Very pleased with our decision with Fairway Heating and Cooling! We were looking to get central air put in our house but due to having a flat roof, we would have to go with mini splits. After getting 2 quotes, we had one left with this company and we were feeling discouraged. The technician came out (sorry I don’t remember his name) but he walked through what he would do, where he would place the units inside and that he could start the next day! He helped us with the financing process and was very knowledgeable and friendly. We went with Fairway because we felt the most comfortable and confident in their work. Our new system was up and running the next day and the crew came back on Saturday to finish the third room! Can’t say how impressed I am with the whole process. Very pleased at both the first tech that came out and the crew that installed! THANK YOU!

Adrian and Tommy were punctual, respectful, and got my AC up and running in no time. Highly recommend!

Adrián, Tommy, and Phillipe the Turkey. Great day out on the property. Phillipe was supervising the guys doing the maintenance. Look for pictures.

Adrian was super friendly, helpful, and really knows what he’s doing. He explained everything clearly and made sure my AC was working perfectly. Great service all around—definitely recommend him!

I met Adrian and Michelle at a Home Show this year. I was so impressed with them that I knew I wanted to have them service my A/C. Adrian showed up on time and was very knowledgeable. He explained step by step what he was doing and made sure to show me exactly what and where the issues were. I like that he took his time and that he was very friendly. I highly recommend Fairway Heating and Cooling. If you do…ask for Adrian!