HVAC reviews in Tampa, Florida

I’ve been using Joe Cool for years, and Javier does a fantastic job servicing my home. He does everything the right way, explains each job in terms I can understand, and provides welcoming and friendly service. In Florida our AC is a top priority, and we feel very comfortable with Javier of Joe Cool, who always ensures our home is 100% taken care of.

Javier and Luis were very professional and detail oriented. They confirmed what my request was for (soft start installation on AC) and provided the needed estimate along with a detailed price breakdown. They also did a check on the whole AC system as a courtesy and to see what else was recommended.

They were not pushy at all, and answered all questions I had. They explained everything thoroughly and were very helpful. They were clean and you wouldn’t know they were even here. Highly recommend them, and will use them again in the future.

I'm very satisfied with this company. Their technician Javier S. serviced my AC unit and it's components and I'm over the moon with the scope of work that was done and the reasonable cost incurred. Javier was so pleasant, personable, respectful, courteous, professional and a really great person. He's truly an asset to this company. He explained the details, he was patient with me and I'm really grateful that he was my technician as he cared about my health issues due to what was in my air handler. TOTALLY SATISFIED. I will definitely request Javier if I need any further work on my AC. AWESOME JOB!!

Great service! Reasonable pricing. Called them and showed up within a couple of hours. Javier came to inspect our AC and almost immediately knew what was wrong with it. Super friendly, knowledgeable and even had the motor in stock in his truck! Making it easier to finish the job within the hour. He also offered great maintenance tips. Will definitely use them again!

Great experience! Javier and Anthony did a fantastic job cleaning the air handler and installing the UV light air purifier. I loved that they showed me before-and-after photos and took the time to explain everything. Super knowledgeable, friendly, and professional. They called ahead, arrived right on time, and never rushed. Highly recommend!

Scheduled service for Saturday, they didn't show, they called and rescheduled for 6/1 & I rushed home and they did not show again. I'll be requesting my money back today.

To your response That is not true. On the SATURDAY visit, I was never called and when the young lady called on Monday to confirm Tuesday, I told her that was not the date I scheduled and would need to confirm a new date. I requested Wednesday. Some one called at 1853 and asked for someone who was not me, which means your staff didn't have their noted together which again shows an ineptitude on Universal's part.

Someone called today while I, a law enforcement offficer was at work. When I was finally able to call in I was informed someone was at lunch and would call me with in the hour. That didn't happen. Your staff dropped the ball on multiple accounts and all I want is my money back.

Update: 6/10/22
After speaking with Mngt, they addressed the issue and ensured a rep would be there Saturday.
Ray came did a full inspection & explained where the levels of things in regards to the unit where and what needs to happen. Friendly, respectful & detailed while being quick.

Copied from my Facebook post:

I was asked to leave a FB review in exchange for a "discount" on our service (aside from the fact that we did not need the included dryer vent cleaning and we put the vent covers back up ourselves). Your page is not set-up to accept reviews. I have requested the before and after photos that were taken THREE times and my requests have been ignored. Not even an acknowledgement that my request was received. I spent $650 and have nothing to show my husband or the property owner the work that was done. I should have got a clue when I sent a message via Facebook to schedule the service and that was never acknowledged either. Perhaps the job was well done, I don't know. The tech that completed the work, Ray Cox, was very friendly and personable. I have nothing to show for the quality of the work except the $650 that I paid. Maybe this comment will warrant a response from the company, but I doubt it since the page hasn't been updated since November 2018.

I called Universal Air & Heat last week, Ray Cox called us to confirm the appt this afternoon and showed up right on time. He gave us a clear explanation of what needed to be done now, what could be done later, prices, etc. He and his manager gave us a great price on the work we wanted done. Luckily he had the parts with him so it's all done in one shot- very convenient!! Highly recommend.

I would like to thank the installer Omar he did a 10 star job by himself. It took a little longer than expected but he made sure every thing was in working order before leaving. Next Universal prices were the best I found with no hidden charges. The whole process was very easy an professional, i would recomend Universal for your ac needs.

I called the company for duct cleaning work and they did a very good job, were careful with the furniture and wore overshoes to protect the floors. Amazingly, they also explained that the work I requested was more than was really needed and saved me money by doing only what was necessary!

Very professional leading up to point of sale and installation, but don't believe their spiel of technology lets them get it right the first time. It did not pass the inspection and now the underlying problem. They have set up 2 appointments to come finish their install. They give a 3 hr window I get a call 2.5 hrs late stating I will be there in 20 mins, I declined as I quit waiting. I did not receive a call a week later I had to call them. The 2nd appointment came and went this time no phone call. This is an absolute joke of a service company as their customer service is way below acceptable.

Since Purchasing our home in 2010; we have always stuck with Simpson Air as they installed the Unit. I am always a bit skeptical when utilizing a new company; but I saw the add in the Flyer for Universal Air for the duct cleaning and also greatly appreciate the fact that they are military and veteran friendly. Being unfamiliar with the company; of course I googled and read reviews and saw the typical mixed bag which you really have to be cautious with reviews as there will always be those patrons or people that will never be happy no matter what....give them free service plus $1000 and there are those that will complain about the dirt on the floor.

I saw many poor reviews focused around customer service which is the first line of contact; but I understand the personality of a person on the line does not always represent a company or service. I know from being in a customer service business myself; I have at times take my personal items to the office and may have reflected not my best. Its the overall service that is important.

I called and spoke to Marissa and after a few minutes; I asked myself...how in the word could anyone ever complain about the person answering the calls if it was her? After speaking with her; I wish she could be on the other line of all calls I ever make. She was professional, polite, understanding, caring, and had a great sense of humor. Amazing First impression...thank you. I told her about how I felt our air quality was making us ill lately and we scheduled duct cleaning and the AC tune up. I requested a Saturday and she stated the next available was a week away on April 1st. As soon as I told her this was affecting our 10 month old; she said they will do what is needed to get this done this past Saturday the 25th of March. I was given a window of 12-6 which is great CS to care about the health of us and out infant child. (Thank You Marissa)

On Saturday; I received a call around 11 AM from Joe stating he could be here around 11:30 AM. 30 minutes prior to the provided window start time....that was awesome as I am usually waiting ALL day until the end of the window and I honestly expected them here at 6 PM. When Joe arrived; he was great with our 3 dogs (Chow mixes) who recognized he was a good guy as they acted friendly with him. I informed him that the baby was sleeping and he took great care and concern to make as little noise as possible

Joe showed me a few of the vents and they were pretty clean and told me that it did not seem to be the root cause of any AC issues. He then checked the blower motor and low and behold...what a mess. We agreed to clean that up and for duct protection spray for future mildew and mold as the UV light was not in our best interest at this time.

This turned out to be more than anticipated as we planned on the duct cleaning special; but hopefully this keep our air quality healthy and clean and saves in the long run on infant medical expenses. Financially, I can only assume that I got good pricing as I honestly do not know what that service would have cost other than what I was informed by Joe as I have not priced this out with other companies yet. I know AC work can be pricey; so I believe that I was provided a good fair price

As for the reviews for Customer service; I understand there are bad days, but with personnel such as Marissa and Joe...it is difficult to believe there would ever be complaint's. Thank you both for your consideration and understanding of our little one and our AC needs. Both of you made us feel like welcomed friends rather than just another customer.

I had 3 different appointments with this company and they never showed up at any of them. They also never called me to tell me of the delay or that they weren't coming. I would not recommend this company to anyone. I don't see them as professional or reliable. My last appointment when I called to find out where the technician was I asked to speak with the manager and I was informed that my contact information was given to him and he would call me. This was on the 17th and I still have not heard from Mike and it is the 22nd now. I don't see him as very professional or reliable either. This is the worst company I have ever dealt with.

Been using Universal AC for many years. They repaired my old unit, installed both of my new units and are fast, professional and work clean. From ownership to the technicians all are great! I am happy to endorse them strongly.

Ray did an excellent (and hard) work on cleaning 10 vents - we finally have great air quality in the home (however, quite surprisingly, both he and I missed a vent located near ground level. My little daughter found it after the event - and I had to clean it out myself). Dryer vent cleaning included as well. Of course, he ended up selling me some extras (like the mold blaster treatment in the air vent) - but c'mon you have to realize that the pricing on that vent cleaning 'Gold Package' doesn't even begin to cover their cost and labor (others in the area charge many times more). I had some concerns when I ordered the job, but Ray acted pro and put them to rest. Would recommend

Leo and Victor were extremely informative, professional, and effective. They did an awesome job on my unit left it looking like new. Anyone who needs excellent A/C work, do yourself a big favor, check out these guys 👍!!

We called these guys on a Friday afternoon for help with our broken AC. They called back on Saturday, saying they had an appointment for Tuesday. We immediately snatched it up and counted down the hours. Not only were we not given a time frame, but they called us the day of our appointment to say they wanted to move it to Wednesday because Tuesday was reserved for actually broken ACs, not simple repairs. When we told them we had not had AC in a week, they sighed and said "I guess you can stay on the schedule." and hung up - still with no time frame. The tech arrived around 4:30pm, looked at the AC once, went back outside for 45 minutes where they loudly talked on the phone with a friend, came back inside and said that we had a "black growth" but wouldn't show us any photos. When we asked what could be done, the tech went back outside on the phone for 20 minutes, came back in and said that they will do a pull and clean for $1500. Desperate to have AC we said fine, and was scheduled for that Friday - again, no time frame. We received a call at 12:30pm on Friday reiterating that we had "black growth" and the tech would not be able to do the pull and clean, but needed to get HAZMAT PPE to further research the growth. But, we could do the pull and clean on Saturday... Just 24 hours later. We declined and said we will call another company. They immediately grumbled and hung up the phone. The next company we called had the issue fixed in 45 minutes and is going to do the pull and clean for $764 with labor. The "black growth" was wet dust from the humidity. Man, we dodged a bullet with these guys.

Guess these guys don't want new business. I had an appointment last week for Air Duct Cleaning. They canceled the night prior. Was rescheduled for 12 PM June 28. I had no calls so left at 1230 PM as I don't have time to waste on no shows. Plenty of other options out there.

Great Company and Excellent Service. Had A/C installed last year, small issue this year but they took care of it. Richard was great. Also, had my dryer vent cleaned - very pleased with them. They get my highest rating. Very hard to get good service - they are great!!

this company has done my mother very wrong. they installed a brand new system, ducts and all and she has had nothing but problems since. they have been out countless times to fix a/c and heat. then just weeks after the initial install, water leaked into her walls and ruined the drywall and carpets. they claimed that they were starting an insurance claim. a month later they told her they finally had permission to turn in the insurance claim. now they won’t even call her back. when she tries to get management on the phone, they flat out refuse. she’s now worried about mold and i am referring her to an attorney because that seems to be the only available avenue to get any kind of action…… 4 months later, nothing has changed. the city is more involved now. they’re working on suspending their business license now since the permit expired and they never had an inspector out.

I had the unfortunate circumstance of my AC unit compressor going out of my old unit and requires a brand new AC all together. After, doing my research with numerous different companies I choose Universal Air and Heat for the job. The AC unit works great, however when the unit was put inside the house the technician left a hole in the drywall towards in living room. The technician did take pictures as did I and stated he had notified his supervisor and someone from the company would call. Long story short I had to call and make an appointment. Since February 2021 I still have the hole in my wall. Now to be slightly fair I had to R/S some appointments due to schedule conflicts. But for the most part I had to accommodate things around for Saturday appt to get it fixed. Fast forward I yet again have another appt schedule for 5/29/21, to get it fixed once and for all. Keep in mind I didn't receive a confirmation call Friday to confirm my appointment. I yet had to do their left work and call myself to vconfirm my appointment.
Truth be told if they do not come out tomorrow or the hole is not fixed I will be taking I the necessary steps with the Better Berau Business to report this issue. And you can take this to the bank that I Will Not use this company again unless it is the final AC repair shop left in the world. Completely, unhappy with the run around and level of accountability to fix the issue they have shown.