HVAC reviews in Tampa, Florida

My A/C stopped working and I called this company. They gave me a window between 3-5 pm. At 5 pm they sent me a text and said I would be next and they were in the neighborhood not too far from my residence. At 6:30 I still had not heard back from them. At 7 I called dispatch to inquire as to what was going on. By 7:45 I called a different company, and then texted them back informing them that due to their lack of respect and response, they had lost my business. Only at that point did a technician actually call me and said he could to my place within 30 minutes, to which I said don't bother. It's 86 degrees in my house. Unprofessional and rude. Steer clear of them.

I had an excellent experience with Universal Air and received outstanding customer service from the technician Ray Cox. He was extremely thorough, knowledgeable and professional. He patiently took the time to articulate what he was doing in a manner that made sense and was easy to understand, more than adequately answering the many questions that I had. I would highly recommend this company to anyone.

We originally had a technician come out for an advertised discount on Duct cleaning because we had been having issues with dust in our vents. We fully expected to be charged more for the advertised service. Boy were we wrong! We were charged the discounted price and the technician after hearing our concerns and health issues, went above and beyond finding and repairing a much more serious issue with before and after photos showing us what was repaired. Our ac had been blowing mold through the ducts and into the air because of a lazy ac repair job the year before. Thank you so much!

UPDATE:
it took a while but they RESOLVED ALL ISSUES IN A PROFESSIONAL MANNER!! Like I said, schnitt happens sometimes and I guess I was the unlucky one this time. BUT KUDOS to Universal, especially Jolene, for making things right!! I am confident they offer good service and make every effort to do so.

full disclosure, i am a professional construction estimator and purchasing manager for a high end home builder, I would have to think twice before employing them on my company's behalf. i am being patient but i have my limits.
The price and the advice was good and the salesperson RIchard was responsive, the installation was speedy, clean and punctual.
HOWEVER< the installer failed to properly blow out the algae from the line and less than a couple of months later the system was cycling on/off. to their credit, again, they were very responsive and had some out to clear the line within a day.
HOWEVER, they never got a permit for the install AND
MORE IMPORTANTLY, the installer failed to properly seal the drain line, resulting in damage to our bedroom ceiling in less than 2 months, the orange peel is delaminating and falling off. and the drywall is bulging. I sent them pictures and a quote from the drywall company that did the popcorn removal and orange peel application. Despite reassurances from Richard, management is ignoring/doesn't care about the damage and are trying to get me to pay an extra $69 for the permit. given the hassle I have been put through the least they can do is wave the $69 fee. If they do not address the damage I will post another review.
No company id flawless and being in the industry I know schnitt happens. WHAT IS IMPORTANT IS HOW THE COMPANY RESPONDS THEN THE UNEXPECTED OCCURS!!!<

Had a VERY bad experience with this company, they charged $1764.80 on October 1st 2021for a A/C repair. As it was a huge amount asked the tech multiple times whether to get it repaired or to go for a new unit. After getting assurance we went ahead and got it repaired. Again the unit stopped working Feb 23rd 2022 and the same tech came by and after inspecting he said he could not find the leak and has to use a colored oil to find where it was leaving from and has to refill Freon, the charge for that day was $600.
To get repaired for the second time within 5 months time frame they quoted $1700(600+1700=2300). If we had got it repaired the second time the total would be $4064.80, in 5 months.
We could have got a new unit in the first place in October itself and 10yr warranty ………will never contact or suggest this company.

Called about their ad in the flyer and on their website! Misleading ad and communication. I asked if having my heat pump replaced would be quite a bit higher than the ad and was told no! I was not told the ad is for only the outside unit replacement. I set up an appointment for an estimate on replacement of my system for today. I was told they would have Ricard come and give me an estimate between 8 and 11 am and he would call me 30 minutes before! No one called and no one showed up, so I called back to find out if anyone was coming. The person on the phone said she didn't have me scheduled for an appointment. I asked if they have an employee named Richard. She said yes! Then she asked if I knew the name of the person I talked to. Still no apology and I felt like I was being blamed for the problem! I asked if they wanted to give me an estimate or not? She tried to call Richatd but he wasn't able to come today! She offered to have Mathew give me a phone estimate. I agreed and talked to him. He did apologize for the problem and offered to send me estimates via email
Although the first lady said my appointment was not in her system and asked what phone number I gave when I first called, Mathew somehow knew my email address and sent me two estimates. Since they were substantially higher than the ad he explained the ad was only for the outside unit. I had cheaper estimates from other companies, so I said I would have to think about it and get back to them. Therefore not responsive for not calling or showing up as stated, not professional for not apologizing for their mistake on the appointment, and obviously not on time! Wasted my morning. If you contact them about their ads or internet prices make sure to ask if it covers your whole system!

I saw the advertisement for duct cleaning and great reviews, so I decided to schedule a duct cleaning. The day of the service I waited all day, and no one ever called or showed up. I called and no explanation was given, just said I needed to rescheduled so I did, and again I waited all day and same thing happened no one called or showed up that day either, again I called them and they apologized, told me reschedule, this time a week away because apparently the "tech was over booked". Third scheduled date was today and ateast they called, and said no one was coming out, and wanted to reschedule.i said no, this was the third time they wanted to reschedule, I'm not waisting any more of my time on an incompetent company. I do not recommend them to anyone, find a reliable company and save your precious time.

They advertised as professional. My elder mother requested vent cleaning service. The technician arrived at the neighbors house, until I asked him if he was servicing ours.. The technician left for 1.5 hours because he forgot soap. The technician did not wear shoe coverings. Did not cover any furniture or floors. Bent 5 of the 11 vents he removed by drilling too much. Left debris under the vents on the floor. Left his small portable vaccuum and spray bottle when done with service. 4 days later, his stuff is still in my moms front patio. Will not go back to this company for any service.

5/2022
Richard is amazing!!!! I have a water cooled AC (geothermal) unit, which is super rare in Tampa (Richard is literally the only one who can work on this IN Tampa) and had issues with the drain, and then because of the over flow from the drain it shorted the contacter. Then the pvc pipes that transport the water busted, Richard fixed that with so much care, literally coming back a couple times when there were small leaks and reconfiguring it to perform more efficiently. THEN the transformer blew, and he drove all the way back to the central location to get a new one and install it at 7:30 PM on a Friday. I like that Universal Air & Heat is reliable and price-friendly, but I just LOVE Richard’s work and dedication to doing it the right way, no matter how long it takes. Thanks SOOO much Richard!!

9/2017
This is literally the only company I want servicing my AC unit! We love our new unit! The installation technician, Osay (?), was great! He was very knowledgeable and patient with my questions throughout the installation. I can tell you in just 3 days since the installation, our energy usage has decreased by almost half! All around, happy campers! Thank you you so much! For any maintenance or cleaning in the future, you can guarantee we will be in touch with UAH.

Originally set up an appointment for August (morning) they showed up after lunchtime and said that it would take until night to complete. I rescheduled to November 23. They showed up but without IR filter. Completed the installation and billed me. After they left I noticed that the condenser was pushing out cold air and the house was heating up. I called them back and they said that they would return to fix it but still haven't. Considering stopping payment until fixed

First they made me angry and I had written a bad review for them. This company give value to their customers. We were not in the house almost a year, so I did not want to turn the AC on before making necessary cleanings. After several calls from the management, I accept to get the service because they were trying to do it right. I own a business, too. These reviews should aim to make contributions for businesses not to harm them. Today Roy and his colleague came and did a perfect job. They cleaned the air ducts and coil and blower. Also I added the microbiological cleaning to our HVAC system after keeping the house closed for a long time, it was needed. We can turn on AC now and breath safely. If something goes wrong, management tries to fix it. This policy of a company is very important for sustainability. I am not an easy customer and I do not write reviews often. I recommend Universal Air and Heat.

After having a tech show up and do nothing, charge me $70, miss the next appointment because they fired him and didn’t notify me that no one would make my appointment, to finally having a tech come hours after my appointment window to try and charge me $250 to install a $15 capacitor, I can safely say I would literally never call them again. Buyers remorse.

Ray was a great technician and I hope he gets a job somewhere better. I’ve had Mike complaining all day thinking the remorse is about the $70. Dudes the ringleader at a circus for sure.

Called them on a whim just thinking I may need my ducts cleaned since I hadn't since we moved here 7 years ago and we have dogs. Their straightforward pricing seemed reasonable. I was pleasantly impressed by their professionalism and attention to detail. They did an incredible job and their attention to detail was perfection. Everything was checked, removed and replaced with no mess left behind. So glad I called them in. Well worth it for the health if your family and pets.

They canceled our first appointment the day of the appointment because they overbooked. They rescheduled for two days later and told us we would be the first appointment. After waiting several hours and after the appointment time frame, we had to leave. They called after we left and said they would be at our home in 15 minutes. Since we already left, we declined. They said the office would call us. We are still waiting on that call. I don't think we will hold our breath! Their time must be more important than their customers.

Called and scheduled an appointment 14 days out. 14th day they reschedule due to weather. I guess they can’t work in the rain. I rescheduled for 5 days later and they set a time between 11-2. I didn’t receive a phone call until 3:30 for them to tell me they were going to have to reschedule. I said to not worry about it and just cancel it. They were going to offer me a whopping 10% off. No thanks, I just want someone to show up or give me a real time frame. Communication is key to run a business.

I had a scheduled service cancelled due to other service requests. I responded with other dates as requested and received no reply. I have been a customer for over 10 years, during which time I purchased 2 a/c systems as well as annual service contracts. This company used to value customer service and I have been pleased with the service technicians. Now the administration apparently has other priorities. I have contracted with another company.

We had a new unit installed last November. We’re just now discovering our Ac was installed wrong. The pipe carrying the refrigerant was/is crimped closed. Now, upon discovery I tried to have it repaired only to be told by AirPros they took over the phone line…not the business and aren’t responsible. So they essentially bought universal’s customers. Now we’re left with an AC that cost about ten thousand and will soon stop functioning properly. If we want it repaired, we have to pay for a diagnostic fee and repair from AirPros. If they didn’t want Universal’s problems, they shouldn’t have bought their customers!

My Air Quality specialist was Ray Cox, he came out on time and ready to work. He was well informed and knowledgeable, he answered all of my questions in a professional manner. I had quite a few questions since we have a 5 year old and are pregnant I had concerns about our air quality. The price was exactly as quoted, the service was timely and was less than an hour. We will definitely be reaching out again in the future for repeat service!! Thank you again Ray!

After a bunch of problems, Mike the owner stepped in and was able to resolve all our problems.

5 Star reviews are reserved for flawless service. I wouldn't say our service was flawless, but I will give them 4 Stars because they really stepped up after stepping in it. We had several bumps in the road with this company. Initially our problems were more than I wanted to deal with, so I wrote a review detailing the issues. Mike saw this review and called and spoke to my wife about the issues.

He asked us to give him another chance. We did. Mike really made sure that we were satisfied. His technician Ezekiel did a great job identifying the issues. His installer O'sai did an awesome job getting the issues rectified. They were very professional.

Thanks Mike. I recommend that people use your company for their Air Conditioning needs. I take what I've learned and use them for my own company.

The salesman was very knowledgeable, friendly and professional. He arrived on time and gave us a really good deal on a well known air conditioner. The technician who installed it was on time, worked quickly to remove the 26 year old system and replace it with the new system including all pipes, insulation, air handler, drip pan and thermostat. He cleaned and sanitized the air ducts and installed a new filter. The system is working as advertised and I am completely satisfied with all aspects of the work done by this company. Thanks to the whole team!!!!!

This company is amazing! Ray came out at the promised time and completely changed the air quality of my home. I was in serious need of an air duct cleaning and he cleaned out every single vent inside and out. He also deep cleaned the coils of my unit, which were completely filthy. And he did all this for such a great price! I am so happy with their service and will definitely be calling them for anything related to my A/C in the future.