HVAC reviews in Tampa, Florida

I had previously had good service and submitted a positive review, but the past week has changed my perspective. Last week I had an appointment for system maintenance and the technician never showed up. I got a call that he was running late and then never heard back. I called to reschedule for this week. I received a confirmation email and text, and sat around for hours waiting for the technician to arrive.
NO CALL, NO SHOW. As a Club member I’m very disappointed in the service that I have received.

Edited: My issue has been resolved. It took a while, but I was fully refunded for the service that I was charged for that was not completed. Kyle reached out to me and made sure that my issue was resolved in a timely manner.

I had a service call done in August because my air conditioner would not go off. So I called one hour ear who sent out Terrell when Terrell came out. He told me that something was wrong with my defrost board and then in order for it to fix temporarily he would have to bypass the board in which I agreed to because my light bill was sky high and the air conditioner no matter how high or low we put it on, would not go off. So he said he bypassed the defrost board well when he left my air conditioner still performed exactly the same as it did prior to homecoming, so my husband and I started doing a little investigating and realize that it was the humidity setting on our thermostat that was the issue.So fast-forward to a few months later after we’ve paid for the membership for a couple of months one hour air reaches out to us to schedule our first maintenance that is included with the membership.So they send out this nice guy named Joseph, who comes out and he’s looking at the notes on my account that says the defrost board was was bypassed that he says it’s kind of weird to diagnose the defrost board in the middle of summer, but he would take a look and let me know what’s going on. So he comes back in and lets me know that nothing was done to my defrost board. I called the corporate office and I speak with Mike. Well, he calls me back after a few days, anyways, I speak with him. He tells me that he’s going to refund me the money for that service that was not performed. he told me it would be the next week. It is three weeks later. I cannot get a return call from him nor have I gotten my money back from him so I’m just writing this this review to let people know to be very careful when they’re telling you that they’re doing something with your unit that they probably aren’t really doing but they’re charging you for it. I’m not saying this is the normal but I am saying it definitely happened to me and beware.

I have been with one hour for over 10 years. And they’ve always done my monthly maintenance. But in this past week, they come over to check it for monthly maintenance and informed me that my Compressor and capacitor needed to be replaced. Which was gonna cost me over $3700. In saying this, they also informed me with my unit being over 11 years old that I should probably look into getting a new unit and having all of my ductwork replaced, which was going to cost me over $20,000. On the advice of my son-in-law, he told me to get a second opinion. Which I have to tell you since I’ve been with this company for 10 years I trusted them so reluctantly I called for a second opinion. When this second air-conditioning company come out to check it. He told me that my compressor was fine that the tech had lied to me that there was nothing wrong with it and all he had to do was replaced the capacitor. And guess what he replaced the capacitor and it worked. I have to tell you after being with this company for so long and putting my trust in them I was heartbroken to know that they would try to take advantage of me. I’m in 69-year-old woman and I Live on a fixed income and to have to pay $20,000 for a new unit and all my ductwork being done, I was very frustrated and scared. Also the new company also told me my ductwork didn’t need to be replaced that the insulation was fine and not compromise so I wasn’t losing any air. So I would say before you pick one hour air don’t you can’t trust them…..Because I did and I was wrong.

In and out fast, helped me out with a quick issue which they solved fast and quickly, giving me further advice on what to do for later. I trust these guys a bunch, thanks Esmix, and thanks Chris for coming out and helping me.

Ide like to say again these two are great workers and very knowledgeable, fast, and efficient. Work took them only 20 minutes on something that even I knew was minor and they didn't even charge me for it but kept only the trip fee which i appreciate more then what they know. Thanks again Esmix and Chris for coming out so late!

I recently had an air conditioning technician Joseph Laconetti come to my home, and I couldn't be more pleased with the service! From the moment he arrived, he was professional and courteous, taking the time to explain the issues with my unit in a way that was easy to understand. He quickly diagnosed the problem and got to work efficiently, ensuring everything was running smoothly before he left.

What stood out the most was his attention to detail and commitment to customer satisfaction. He made sure to clean up after himself and even offered tips on how to maintain my AC unit for optimal performance. It’s clear he takes pride in his work, and it made the whole experience stress-free. I highly recommend this technician to anyone in need of air conditioning services!

Esfan and Chris who seemed to be under esfan told me to show out and leave a good review. Made a bet with me as well saying that if the problem wasn't electrical or something they would come back and do everything free of charge. Told me to keep my side and leave a 5 start review. They were fast and quick giving me additional help and contact and fast with assessing the situation.

They came fast to the house too, and they seem to really know there stuff specially esfan. and Chris had that charm reassurance with how he worked. Good company good workers.

Bradley and Christopher were excellent, and chivalrous too. Had an appointment for systems efficiency report and they pointed out some potential issues i would have never noticed. They were less than an hour even helped me change our air filters. This company has always been efficient and never overlook the slightest. I would give them 10 stars 🌟 if I could. Thanks always.

Update: 3-6-2026
Our old system finally bite the dust and we had to purchase a new system. Our Installers Yariel Vento and Javier were “top-notch”. These guys were on time, worked very hard throughout the day and even in the rain!!! The workmanship was excellent, they even did a great job of trimming and cutting our hedges to get our new outside unit in the proper place (no short-cuts). They were friendly, very professional, quick and they cleaned up all of the debris (including the trimmed shrubs). Yariel, walked me through our new system and helped us program our thermostat. These two were exceptional workers! We are very happy with the work they did and is why we will only have One Hour Air as our preferred AC service company!

2-24-2025
One Hour Air, is an excellent vendor, making an appointment was easy. Our technician Steven Roger, called us to let us know he was on the way, was on time and was very attentive to our concerns. His professionalism shined with his workmanship and how through he was throughout the job. He explained what he was doing and we felt very comfortable with him! Excellent service from Steven Rogers! Thanks One Hour!

Today I had Bradley and Chris serviced my AC unit and I was thoroughly impressed with their professionalism. They took the time to inspect the unit carefully explain their findings clearly and provided thoughtful recommendations. The respectful and knowledgeable approach made the experience smooth and reassuring. I truly hope they continue delivering this level of excellent service to one hour air customers Absolutely no complaints just appreciation for Bradley and Chris. Thank you.

Bradley was nice and informative during his AC maintenance visit. UPDATE: so Bradley noticed the new coil frozen and said he scheduled me an appointment with a tech to come in to evaluate and fix the issue. This was replaced about 3 months ago and it’s faulty. He mentioned that it was still under warranty and that a tech will come in and replace it. I have been waiting for this tech and have called but nobody has come out to fix this. I’m guessing because it’s still under warranty then nobody gives a damn. I would appreciate it if you guys are as efficient as you were the first time I had to pay thousands of dollars to you. But I guess now that it’s a free replacement then there’s no urgency towards this issue. I’d appreciate it if someone contacted me about this. Thanks! UPDATE: the manager contacted me the next day and had a technician come in to replace the coil. Thank you for following up! Happy customer 😊

Christopher was very professional and provided information that explained everything in detail. Made us feel confident that he wanted to address any issues.
Highly recommend.

Bobby did a great job when he came out on our service visit. The reason my rating is high because of Bobby, he had to fix some issues left behind by the installation team after our new Air Conditioning unit was put in. Bobby went above and beyond what he was scheduled to do at our house today. He was kind, professional and worked to correct the issues that were left behind by the previous team.

Andres was very professional and efficient. He was able to evaluate and find the problem with my AC very quickly. Very honest and helpful with explaining the issue and the cost. So glad that I used this company and happy my AC works again! And at a reasonable price!

Bradley was very respectful, wonderful, kind and you can tell he is veey passionate about his work. He came in and explained the process of what he would be doing and he showed me things in the process that I wouldn't have known about. Thank you one hour for having Bradley as a tech. AMAZING

My AC died, I called One Hour. Esmix came out and diagnosed...same day!! I opted to buy a new unit, and Bobby came out and explained all my options...same day!! These guys installed the new unit the next morning. Very professional, knowledgeable and fast. I want to give total kudos to Bobby who stayed in contact through the entire process. He contacted Mister Sparky to follow up with inspecting the breaker box and a couple small repairs. He immediately responded to all my texts...and I seriouly mean IMMEDIATELY. Thank you Bobby for coordinating installation and electrical repairs and for maintaining communication through the entire process. You rock dude!!

Bradley was amazing! Very detailed and explained everything in easy terms for me. Awesome customer service. I hope I have more maintenance appointments completed by Bradley in the future.

Christopher did an awesome job. Christopher has a great personality and a great with customer relationships. His knowledge Of his job is phenomenal. He answered every question thoroughly and even brought up subjects I wasn't aware of. Overall I'd write him the highest possible that you could write a person in his job.

Great job! Big thanks to Bradley who was professional, courteous, and efficient. He explained his work and made my system more efficient! Always a pleasure with One Hour Air. Happy to do business with you!

David Palamos was very informative on concerns with my ac units. He’s very polite knowledgeable, and courteous. He was also able to work on getting me the best price possible for the items and services I needed.

Christopher did an excellent job fixing my air-conditioning and heating system. He was professional, knowledgeable, and took the time to clearly explain what was wrong and how he fixed it. The work was done efficiently and with great attention to detail. Everything is now running perfectly, and I couldn’t be happier with the service. I would absolutely recommend Christopher to anyone in need of HVAC work.

Adam Creamer is absolutely amazing. He came out on a Sunday, diagnosed the situation quickly and was very knowledgeable, courteous and friendly. He got us all set up for ordering the part we needed. I have to say that we received a call from Chris on Monday that our part was in, I called on Tuesday to schedule, I spoke to Joann and scheduled for 2-6 that same day unfortunately that technician was a no show, no call, text or email or anything. I had to call you guys back only to be told our appointment was put on hold because our part wasn’t in. I asked for an explanation because that was not true and received NONE. I had to reschedule for the next day which was better for me cause Adam came back and the job was done quickly, effortlessly, and he was just amazing from start to finish. I wish I could give him 100 stars cause he is that great!!!! Michelle Figueroa