Reviews of local pros in Acworth, Georgia

After a rough first experience with this company, I’m happy to say they made things right. My initial appointment didn’t go as expected, but the team followed up quickly after my feedback. A different technician came out, diagnosed the issue accurately, and had everything up and running in no time.
I really appreciate the professionalism the second time around—it’s clear they take customer concerns seriously. Everyone deserves a second chance, and I’m glad I gave them one. I’ll be using them again in the future. Thanks for turning it around!

I had an amazing experience with this company. My technician, Chad Brooks was very informative and professional! I highly recommend them for all HVAC issues and inspections needed!

My heat wasn't working properly and Billy came out to inspect my system. The problem was trash had clogged the unit and it had to clean. Although I had service in the past, no technician mentioned the PMA Program. Billy was very knowledgeable and professional.

Update - I was informed by the builder in December that due to my original review that Edwards were no longer willing to help me solve the issue! I have since had 4 separate companies review my system and draw the same conclusions. The duct work can accommodate 2.5 tons of air but the ac at 1.5 tons is not able to supply enough cool air! Something Edward’s were never willing to admit!

Edwards installed my HVAC in a new Patrick Malloy home, and the upstairs unit failed to cool below 78°F during the day this summer and even struggles to cool below 74 during cooler months — even after multiple service visits. Two independent HVAC companies (and Edwards’ own techs) confirmed the system is undersized, yet Edwards insists it “meets code” and refuses to fix it.

Patrick Malloy Homes has been just as unhelpful — fully aware of the issue but unwilling to step in or advocate for a real solution. Both companies hide behind “code compliance” instead of taking responsibility for subpar work.

Once they’re paid, the customer experience ends. Save yourself the frustration and choose a builder and HVAC company that actually care about doing the job right.

At this point it’s probably cost them more in visits to tell me it’s working fine than it would have to solved the problem

We have not done business with Edward, but we did have someone come out today to quote us on two new furnaces. I saw the gentleman pull up to our house smoking a cigarette and as he got out, flicked it into our grass. We have children who play outside every day in our front yard. He came inside and I could barely breathe standing 10+ feet from him. We don’t wear shoes in our home and I asked him to please remove them outside or put shoe covers on. He took them off and tossed them on our hardwood floors. After he looked at our furnaces and wanted to talk, I had to ask him to go outside so we could talk and he looked confused, I said you have an overwhelming odor of cigarette smoke. He goes oh, I didn’t know. I get people are going to smoke. I get I might be more sensitive to the smell than others. But have a little respect for people by not coming in after just smoking and not discarding your trash in my yard.

Our church used the services of Edwards Heating and Air. They gave us a quote for the first thing on the list and did a great job of repairing and re-doing what was needed so we had them do a significant amount of work replacing a furnace, a unit, and redoing all the duct work for multiple units. We were very happy with Jessie and Bryan. They were both very kind, professional, and went above and beyond! The prices were very reasonable compared to our other estimates and we were very happy with the work. Thanks!

Billy Carter was my service technician. I appreciated the call prior to arrival. In addition, he was thorough and gave me a report on unit. He was courteous and respectful of my home. Glad I have the service contract to ensure my unit is in good working order.

Bryan was the gentleman who serviced and installed an air scrubber. He was exceptionally professional and knowledgeable of the product. He offered detailed instructions on maintenance until our next service appointment. Bryan confirmed our decision to have our HVAC serviced by this company was an excellent choice.

Edwards Heating and Air is so reliable and trustworthy, when I’ve needed service they have come out quickly. They give you up front pricing and their receipts have pictures and what they did.
Today I had them install a completely new 4 ton HVAC system. They quoted it on Monday and installed it on Thursday. Kept me posted all the way, calling before they came out and the day before.
They are committed to world class service and treat you as family.

Highly Recommend! I initially had a problem with my AC repair, but this company really stood behind their work. They offered me a refund and then came back out to actually fix the issue instead of just covering it up. Hayden, the tech, was extremely knowledgeable, courteous, and ensured everything was working properly. Shane took care of things on the front end with honesty and professionalism. I really appreciate the way they handled the whole situation—definitely a company that cares about their customers!

This company is hands down some of the nicest folks to deal with. I had a thermostat issue, and not only did they get someone out here first thing this morning, but the work was priced fairly and done right.

My technician, Bryan, was very helpful and knowledgeable. Thermostat was replaced in minutes, and he took the extra time to look over my systems and give me some tips on how to get the best performance possible from my systems. Would recommend this company, and especially Bryan, to anyone looking for HVAC services.

I've been using Edwards for years since moving into our new home back in 2014. I consistently review my service contracts with them year after year. We had to replace our entire system this past summer, and any issues or questions we have had they are quick to address. One of their techs that was in the area (Scott) came out to address a drain line issue the same day I reported it to James. Great group of folks with excellent customer service.

I first contacted Edwards last year regarding an intermittent odor issue with my heat pump during heating season. They inspected the system and provided a clear written explanation about heat pump defrost cycles and aluminum evaporator coils.

What I appreciate most is that their diagnosis has remained consistent over time. I recently consulted other HVAC companies for additional opinions, and the explanations varied widely — some even recommended costly component replacements or large upgrade packages.

In comparison, Edwards’ original assessment was technical, measured, and did not push unnecessary replacements.

Their communication was professional, and their reasoning has proven to be the most consistent. I would recommend them for HVAC service.

Had Edward's technician Mike Hamby come to our home today and serviced our units as we are on a semi annual service contract. Mike was right on time and did a great job. He has always been our service tech. We are very Happy with he and Edwards

Tech came out for an emergency call. Got furnace up and running by replacing pressure sensor but left behind a large pile of rust that was falling into the unit from the exhaust duct. Unit malfunctioned again a few days later. They came out again and I paid them to replace exhaust ducts as well. Unit continued to malfunction and they were unable to resolve. I called Allatoona Heating and Cooling and they identified the issue as a panel that wasn't tightened down and was causing air leakage issues with pressure sensor installed during Edwards' first call. 2 stars for getting a tech out same day to at least get us through the weekend and attempting to follow up and resolve the issue, but disappointed that 2 different techs were unable to diagnose the root cause and I ultimately had to call another provider.

After a less than impressive visit from a competitor’s sales rep, I got a much more cordial visit from Shaun who explained my situation and options and had a unit installed a few days later. Post install, I called with some humidity concerns and Jon was there a few hours later to touch things up and we’ve been good since.

I didn’t track the names of the installers but everyone at Dayco made a painful process less painful than expected. Their high rating is well-deserved.

Dakota arrived way before scheduled time, but still provided a 20 minute call ahead to make sure we got the dogs put away. As soon as he arrived, we felt that this man knows his craft. He not only explained what was wrong, he also provided clear pictures and explained each one. He provided a few options to either repair or purchase a whole new system. We did not feel pressured either way. I would recommend Dayco Systems all day long and twice on Sunday.

First experience with Dayco Systems. Jon V. came out today and looked at one of our systems. Jon was very professional and respectful of us and our home. He was very thorough and gave a very reasonable assessment of a very old system. It is definitely in the time to replace stage of its life and so Jon got a guy out to discuss a system replacement. This has been a very good experience.

After the install, I can say that all of the folks we had the experience of dealing with from Dayco Systems have been exactly what we have been looking to find for several years

Kelsey serviced our home with kindness. She is highly skilled and explained everything perfectly. She was very courteous and considerate.

I recently signed up for a maintenance plan with Dayco Systems and I couldn’t be more impressed with the experience. The annual price was actually better than what I used to pay for just a one-time tune-up elsewhere — a great value right off the bat.

The customer service rep I spoke with was extremely friendly, knowledgeable, and helpful in getting everything scheduled quickly. They had a technician, Jon V., out to my home the very next day. He performed a complete tune-up on both of my HVAC systems and installed three Ecobee smart thermostats. Jon showed up on time, was professional, and worked efficiently and effectively.

From start to finish, the entire process was smooth, and every person I interacted with went above and beyond. Excellent service all around — highly recommend Dayco Systems!

Jon and Alex Cruz came out after I had an ac issue over the weekend. They were both fantastic at diagnosing my system’s issues and presenting options. Looking forward to continuing to work with them in the future should any other issues arise!