Appliance Repair reviews in Atlanta, Georgia

This is our third time with different dryers. Always same day, very friendly and speedy. Good work.

Were very nice gentleman and very fast with repairing my Samsung drying machine. I would recommend them to receive a call from yourself, if you are reading this and would like to have your appliance(s) repaired back to new. Go City Boys !

Next day service! Called at 4pm, technician was at my door at 8am the next day. Curtis was incredibly professional, gave us some tips, and had our Maytag dryer back up and running in no time!

Kenmore Topload Washer Machine repair- Curtis was prompt and professional. Repaired my refrigerator a few years ago so I called them again for my washer. Was able to come the same day, left to get the part and returned within a couple of hours.

Our Samsung oven stopped heating up over the weekend. Called Monday morning, someone was out that afternoon, ordered the part, and they were back today (Wednesday) to do the repair. Super professional and helpful. Also very affordable. THANK You!

Called them 3/29/23, spoke to female that answered phone She took my information and told me a technician would be calling me in the next hour. He calls about 30 minutes later and set up appt to look at my appliance the same day after giving my model # and description of the problem. He called me back to verify address. He never showed or called back. I even called 1 hour after the 2 hour appt slot, in case they were just running behind. Didn't answer and still haven't called back to make it right which would have been the professional thing to do.

I’d initially called City Boys to repair my Samsung dryer and I was so blown away by their excellent service, I scheduled to have my Samsung washing machine serviced as well, as I was afraid I’d have to replace both. Everything about this company is A1 and such a pleasant experience: the response time, showing up on time, customer service, thoroughly explaining issues and options, standing by their word, integrity, such the perfect most professional experience. Thank you City Boys!!

I'd scheduled with another company that canceled the day before the appointment because the Technician was sick. I found City Boys online and called them Thursday Afternoon and was told someone would call me Friday Morning to schedule appointment. Friday 8:20 the Technician calls. Arrives about 2 hours later to access and explain the problem and quote a price. Once I agreed to the price this gentleman went to work. Once done, he CLEANED UP after himself, explained what had caused the problem, what he'd done and what I shouldn't do in the event of another power outage. Thanks City Boys!!

I found City Boys on Google and called about my Samsung dryer no longer heating. A technician was at my home within 24 hours. This is my firsy time investing in appliance repair and the knowledge and expertise helped ease my concerns. I am grateful and highly satisfied. Thank you City Boys!!

GE side by side refrigerator. City Boys R Us was by far one of the best experiences I have had with having my appliance serviced. They gave me a realstic time frame, told me what time they were going to call and what to expect. The next day Curtis called when he said he was going to call, he showed up at the time he said he was going to show and completed the job with 1 hour. I would most definetly recommend City Boys if you are wanting a quality, professionall ande punctual experience.

Awesome!! They were on time and very professional. They answered all of my questions. Explained to me what was wrong with my Whirlpool Dryer. Quoted me a reasonable price. I was able to get it fixed that same day! Took less than 45 mins. I will definitely be calling them again.

City Boys R Us came to my family's rescue. Our Samsung French door refrigerator was not getting cold. Curtis was all around professional. He came in and got right to the problem. I want to take this time to thank City Boys R Us for the excellent service. I highly recommend them.

LG Front Load Washer was leaking water. Called early this morning and a technician was able to come that morning. Curtis, my technician was professional, courteous, and on time. I was very pleased to be able to get quality and prompt professional service in a timely manner! Highly recommend City Boys R Us.
Thank you.

Not the best experience. My appliance is still not working at the capacity I believe it can and should (and has previously). It had been a really long time since I had come across someone so smug and rude that I am paying to do a service. When “Curtis” came to my home the first time, he barely made eye contact or spoke when I spoke to him.

I was in a rush working from home so I didn’t make a big deal of it. He defrosted the fridge with no indicators or education (initially) about it happening again. Full Disclaimer: We got a Samsung fridge from a family member who moved. Meanwhile, about a day or so later I notice copious amounts of water leaking from what I thought was my washer so I went through the home warranty to get that fixed. That appliance person indicated that it was actually a leak from the fridge so I was out the service fee for that as well. I have the invoice that’s time and date stamped so please don’t try to pretend that wasn’t a City Boyz causation. Had I known it was them I would’ve held them responsible. I also found that the little blinking red icon is a filter needed, they did not replace or educate on that either.

I noticed upon turning on the ice maker that the back of the fridge started to freeze again (it’s still frozen). I turned it off and asked for him to come back, as it was making a loud roaring noise and child couldn’t sleep. It was about a day or so before he came back only to come in, check the temperature of the fridge and leave. I called him and asked about the fridge again and he indicated I had an “ice maker issue” and they did not “deal with those” and to call Samsung. He also indicated there was a recall, I found no information about this when I did a basic search. I did find a class action lawsuit however.

During my phone call, Curtis cut me off several times and told me he sent an email about the “technical manual” as a “favor” and he “didn’t have to do that.” We NEVER got the email. I told him that and he said he was copied on the email, my husband said he never provided it and I don’t believe I provided mine either so....First of all, why did you then if you didn’t want to? Second of all, if we did not receive it, who did it go to? No “favors” were done here. As a matter of fact, I didn’t even get what I paid for. The fridge work temporarily and then the same issue occurred with more damage than before he came the first time.
I got increasingly irritated with him and the call with him cutting me off. Bottom line is my fridge is still not cooling well. The items in the containers are just barely cold and the fridge is set to “chill.” I constantly have to hit “power cool.” The water isn’t even as cold.

The ice maker has been off since his last visit and there is still build up, so why is that if it was an “ice maker issue.” I’m upset I wasted money and there is supposed to be a 90 labor guarantee. I guarantee he did not want to service the fridge and I ended up spending more money fixing something else he broke. I called Friday multiple times and no one answered. I really want my money back because the issue is not fixed and I would like the money I had to spend with another company to fix their issue refunded. Overall not pleased.

Well Abigail, I wish I had known about your company’s ability to ONLY service dented or scratched appliances. I didn’t see that labeled ANYWHERE on your website, but once again, that would have been information to include on the website, in the visit, or thereafter assessing the issue. The cooling issue couldn’t be just manufacturing issue particularly because I eliminated the ice maker component. Moreover, your company duped us out of over $200 under the guise they could fix the issue instead of assessing and then determining it being a “manufacturer issue.” If that was the case why attempt to fix it? Why have a 90 day warranty that you won’t honor? I think you all are used to people with reduced deducing skills, if that is true you picked the wrong consumers in this case. Quicker response to this than my actual call.

My Whirlpool dishwasher needed repair and I contacted City Boys R Us Appliance repair and they got back to me within 25 hours. The technician came out the same day, diagnosed my problem, andoand the needed part. Within a few days my part was in and they were back to install it with no problem.

I would definitely recommend you giving them a call.

03/18/2020 - LG Front load dryer was vibrating. I emailed Cityboysrus last night and got a call first thing this morning. The technician was here a few hours later. Did and excellent job. The inside of the dryer/motor needed to be cleaned out. no other repairs required and it runs like new.

thanks for the great service!

As a first time home buyer I never know where to start with home repairs so when my Frigidaire refrigerator stopped running (no pun intended) I was frantic. I found City Boys R Us and they came out the next day to assess the problem, advise my next steps and fix my refrigerator literally all in less than 3 hours. Curtis was polite, professional and helpful and I now feel like I have found my go to for any of my home problems! They were a breath of fresh air and affordable.

Our Samsung dryer was not heating and we needed help ASAP. Curtis responded to my call the same day (on a Friday!) and was able to quickly diagnose the issue. He had everything needed to fix the dryer and resolved the issue in under an hour. Curtis explained everything clearly and was very courteous. Would recommend Cityboysrus to anyone!

My dryer had stopped heating. I found this company on a Friday night. Called them at 8:00am on Saturday morning and by 11:45am my dryer was fixed! Curtis was nothing less than professional. He was knowledgeable and schooled me about not only my dryer, but how the rest of my appliances work. Hope I never need another repair, but if I do, these are my folks!

The fridge of my Kenmore refrigerator wasn’t cooling, even though the freezer was. These guys were able to make it out same day, diagnose the issue, order parts and have my fridge working less than a week later! Very professional and knowledgeable! I highly recommend them for your appliance repair needs!

Needed our Samsung dryer fixed today. Called a few places and most said it would be over a week before they could come out. Plus wanted $119 for service charge! Literally found this place on google. A super nice, personable man named Curtis got the info on my dryer. Said he could be here by 4:00. He was on time. Diagnosed the problem and from info I gave him had the part needed in his van!!! Very impressed.