Appliance Repair reviews in Atlanta, Georgia

Scheduled an appointment through assurant for a protection plan repair on the 28th of November for December 2nd. Tech was a no show so I called jds. All day it would only go to voicemail which I left. Called the protection plan to find out jds canceled the appointment but never contacted me. I still have not received a call back from them. Thankfully now we're able to use a different company

Well let me begin by saying DO NOT USE THIS COMPANY. We have a home warranty and this is who they sent so we didn't get a choice. Back in October we had a claim on a refrigerator, Dishwasher, and microwave. They ask you on the phone to self diagnose it. Then they bring the wrong parts. The only thing they fixed properly at visit 1 was the fridge. Dishwasher, was wrong part and microwave they said was fix and they didn't do anything to it. So on the 2nd visit with the dishwasher correct part they claim to have fixed it but never ran it to verify their repair. I came home from work and it was worse than before they came. Now it won't dry and was remounted improperly. It also continues to get worse. Now it leaves a white greasy film on all my dishes. So fast forward to last week. Called the home warranty about the microwave, my clothes washer, and my back up garage fridge that quit while we were out of town. Now they send out a guy who I don't think could put Legos together. He said the microwave needs a whole new door. Ok we agree there. But here is where it gets really bad and my intelligence was insulted and my husbands as well. The problem with my washer is on large loads it will overflow and it tears our clothes. He says it's the agitator. Ok. I get the agitator could tear clothes, but someone please explain how an agitator can make a washer overflow. Ok whatever. Now on to the garage fridge. Mind you I have a good friend who owns his own appliance repair service but the warranty company would not allow us to use them. My guy said first Kenmore Elite had a recall on the compressors on this model of fridge. It won't cool or freeze, compressor won't come on and before when it would try it would pop the circuit breaker. Now it does nothing but fan run. Compressor won't even try to come on. So this joker from JDS, says it just needs a door seal. He "claims" that a fridge that is kept in a temperature of 55 or below will not cool. (Please explain outdoor vending machines? And the fridge worked perfectly for the last 6 years in the same 55 to 65 degree area) so joker plugs it in and fan comes on and he reaches inside and said it's blowing cold??? We have an ambient air thermometer and the air blowing out was 1 degree warmer than the outside temp of 56. He said that was normal. But we left it plugged in to give him the benefit of doubt, after 8 hours the fridge nor freezer ever got cold. Only warmer. So I had to call the warranty company back after paying a deductible and open another claim with another deductible. I will not let these idiots ever step foot in my house. They have received two payments from our warranty company to come out and fix items that never got fixed. I would have to call that fraud. Stay away from this company. They are the worst.

If I could give 0 stars I would.
JDS is a horrible and I do mean HORRIBLE company!!!!
Scheduling is a nightmare!!!
With out dishwasher for over a Month before the 1st service!!!
They are parts changers not TECHNICIANS and you will be lucky if they get the part right by the third visit.
I will not allow them back in my house. I will by another Dishwasher first.
I guess the worst Part of dealing with JDS is they are LIARS. They have lied to me over and over.
LOWES NEEDS ANOTHER REPAIR COMPANY!!!
and believe me I am working on that NOW!!!

First off, we could never get dispatch to schedule us. We had to continually call to even get scheduled! The technician that arrived acted as if he didn’t want to be bothered with the repair. He also made statements as if I sabotaged my refrigerator to get it serviced as well! I DO NOT recommend JDS Appliance to anyone and they will not ever be considered for future repairs!!!

My washer broke mid-cycle and the warranty company sent JDS appliance repair to fix the issue. When I called to talk to JDS they asked me to explain the issue and send pictures. I did so, and when they showed up the first time, they did not have all of the parts they needed to fix the washer. Even though they did not have all the parts, the technician still attempted to remove the agitator from the washer and managed to break the agitator. The technician said it would be a few weeks for the new parts to be delivered and then we would reschedule for a new appointment. On the second visit, the technician did not bring the correct tools and could not complete the job. On the third visit, they replaced the drum and the agitator and said all was fixed. After they left, I ran a load of laundry and now have water all over my floor. When I called JDS to report the new issue that was caused by their technician, they told me they would have their scheduling department contact me. After a week, I called back to see why they still had not contacted me about scheduling. And now they tell me I have to go back through GE to make a new warranty claim even though it was their technician who caused the damage.

Frigidaire warranty selected this provider. Called them 3 times. Had an 8-12 window. First 2 calls I left a message 3rd girl said it was still an active ticket. Asked Will they call me and said technician will call I said when. “They are at lunch right now”. I asked when they get back she said around 1:30. Never heard back so I called to get another service provider. Frigidaire rep reached out to them and they gave her another story that I was told they couldn’t make it today. I do not recommend this company based on lack of communication skills.

Purchased a 3 year service plan for Whirlpool gas range, Lowe's obviously contracts this through the lowest bidder. Scheduling is a nightmare- you have to describe the problem to the intake operator- who is obviously working from another country. Then they decide in advance what you need and call you "when the parts come in". The service technician is a parts-swapper only. No diagnostics, no trouble shooting. Just installing whatever part they chose for you based on what the operator hopefully understood. I have now had the same part changed twice and today a different part- despite my insistence to the operator that it EXACTLY the same problem as the last two times. For a stove less than 18 months old. Whirlpool is cheap and replacement parts are cheaper. I would give negative star rating if I could.

My dishwasher broke and is still under warranty. Frigidaire contracted it out to this joke of a company. They cannot even schedule with you and repeatedly tell you they will get back to you in a couple days.

The one time the dispatcher/scheduler tried to actually set an appt it was for Halloween evening and I have young children so I declined as I imagine most people would. When I asked if we can do another day she again said "well, I will have to get back to you another day on that." What kind of "scheduler" has no ability to schedule??? I imagine their service would be no better judging by these reviews.

Do yourself a favor and call your appliance company like I did and have them switch servicers if you're assigned JDS

This is a joke of a company! I have the warranty through Lowe’s. Lowes makes an appointment, they cancel, say they will reschedule because their technicians are discussing the repair and if parts are needed it’s another 5-7 days without even looking at the machine. When they do show up they act like you’re dumb and don’t fix anything just to have to call back two weeks later because your machine sounds like a train coming through your house. I truly don’t know how these companies stay in business. It is very frustrating. I’m still without a dryer, waiting on the next company to show up.

This company is an absolute joke and nightmare. Sadly I was forced into their arms by Frigidaire warranty service. And after 4 months and my brand new Frigidaire range STILL not being repaired, I finally convinced Frigidaire to just get this thing out of my house and refund me. And all of this is at the fault of JDSARS. Their tech was rude as hell to us when he did actually show up (but didn't fix a thing). This has to be the worst company I have ever had the displeasure of dealing with and I pray to god I will never have to interact with them again.

I’m still in the process of trying to get my whirlpool dryer fixed! I’m so frustrated I could scream! My dryer went out Dec.5. I purchased an extended warranty and this is the business Lowes chose to give the job to. First problem is you have to file claim online. Takes forever! They give you an appt. Just a few hours later I get an email saying that that appt will probably be changed. And it was. They had me explain what the dryer did and access the problem on that info and ordered parts that supposedly will take 3-7 days to get. Notice, they don’t come out and check the dryer they just assume they know by what I told them. Two weeks later they come out, don’t call before coming, just showed up in a car not a company truck. Comes in, takes dryer apart and proceeds to tells me that what they assumed was wrong with it is not what’s wrong. Said it only needed a fuse. Alright I’m thinking at this point that he would have a fuse but that was foolish thinking …nooo ! They now need to order a fuse which will take 3-7 days AGAIN! I just got off the phone with them. They have scheduled another repair date JAN 5th ! My dryer has been tore up since DEC 5th and all it needs is a FUSE! I called Lowe’s and explained the problem but they said unfortunately I would have to use them. I called another repair company that told me that was a very easy repair and they had plenty of those fuses on their trucks. Said they could repair as soon as Monday . What happened to the days when you called a repair man and they came and fixed the problem and had all the parts they needed on a company truck! The guy they sent out from JD’s was not nice and acted as if I was doing him an injustice. I give no rating at all and suggest if you need a repair you find someone else! This whole experience has been a nightmare! If you look at all the reviews you will find nothing good said about this company, what does that say about LOWES!😡

Frididaire Gallery

Curtis provided excellent, professional, and prompt service for my refrigerator leak! Highly recommend!

Fast and honest service. I have used City Boys multiple time and have been happy with my experiences each time.

GE stackable laundry unit needed a new lid switch. Guys were on time, very informative and fixed it in a timely manner. Would recommend for any washer/dryer repair.

Curtis was amazingly professional and helped me understand the maintenance of my Jen air oven and whirlpool dryer. I’d recommend him to a friend in a heartbeat.

Curtis was fast, prompt, professional and knowledgeable about his craft I called him About my Samsung refrigerator after a storm and he replaced the motherboard and inverter board for 455 other companies quoted as much as 700. I would recommend city boys to anyone

The repairman was slated to come on Monday. No one showed and no one called. When I reached out to my landlord and he called them, they called and advised they would come the next day. They called the next day as promised and showed up in the window provided but the professionalism from the door was off. He called and said he was ringing my doorbell ans was annoyed that I didnt come to the door. It doesn’t work so I advised he come to the back. He did. When he came he didn’t announce he was there, he just waited for me to open the door. When he came in, his first words in a very annoyed tone were “I need you to move those off the top.” And I snapped back at this point because he was standing in the door and I couldn’t close it. So I told him I would as soon as he walked in the house. (Duh?) Everyrhing I said to him, he ignored. When I asked him to let me know if he needed anything, I was ignored. When I asked him to what might be happening with it(not cost of repair, case of issue), he said he’d report it to my manager. (Guess he meant landlord).My landlord didn’t seem to understand his behavior either. He left without any words and came back and told my son what had happened.(presumably after speaking with the landlord) He fixed it. Not my dimes but I’ll never call them for anything. You just can’t make ppl feel uncomfortable in their home. Period.

My agent was Curtis Jones. Curtis was very professional knowledgeable and punctual. He was honest and made sure I understood what was needed to get my refrigerator up and running again. Thank you so much Curtis for a job well done.

I can’t say enough good things about City Boys R Us. I called them at 3:30 about my broken washer and they were at my house by 4:30, found the problem and had it repaired that evening by 6:30. They were very quick, effecient, couldn’t have been nicer and were very reasonably priced. I highly recommend them.

I called and spoke with some guy who told me that I did not have an emergency and would have to call on Monday to get someone to come look at my appliance. So my dryer not working (and it’s the only one I have is not an appliance emergency? Then what is. Why the hell are they in business then if not to help people in appliance emergencies?) I told him I believed I had an emergency, in annoyance he said he would have someone call on Monday at 8:30 and that call never came. Total dissatisfaction and disappointment!

The owner, Abigail Johnson did not read the review. I did not go on the website, I call their listed number. I requested service and above is how I was treated. No spam review here... I had to call a service from Buford, GA to come and they did great service over this "joke of a business" that was not more than 10 miles from my house and could not get off their lazy couch to answer the call.

Awesome! Saturday morning my Samsung dryer stopped working. Called these guys up, dispatch had Curtis out here in 2hrs! Very knowledgeable and affordable.