HVAC reviews in Decatur, Georgia

I’ve used them multiple times and haven’t been disappointed! Fair prices, prompt, and works with you. Thanks again JuJu

It was the coldest day of the year and my furnace decided to stop working. I was so appreciative that he answered the phone that evening and immediately came over to fix the problem. After fixing the problem he has communicated with me to ensure that the furnace is still working as it should. I’m nervous about repairs because I’ve only been in my house a year and that extra communication assures me he stands behind his work. Thank you again!

Ju Ju came to our house and did a wonderful job, i will definitely refer him to someone else. His prices was very reasonable and he was very knowledgeable. Thank you J&B’s

I am guessing that after having this business for a few years continuing to provide great customer service becomes an afterthought. $700 and 2 visits in and my home is 80 degrees and when calling to have him come check his work I was met with he had school. Ok no biggie I asked when can you come? I was told the next afternoon. Ok fine we can make it one night. The next day we are home all day. @1:45 I get a text asking when we would be home. I advised we had been home all day awaiting his arrival. This was 30-45 min after his text as I was driving at the time to run a quick errand but my family is still at the house. So he text back saying because I didn’t respond to his text that now he was in Marietta and could possibly make it the next day. I have 3 dogs, a sister with health issues and I have asthma and health issues so I proceeded to ask him what happened to the afternoon and advised that I do not sit and stare at my phone but did respond within the hour. I explained that the units were frozen again and now flooding my upstairs which has never happened and I sent pictures and a video of what was going on. His reply was that I was his first client at 2 in the afternoon and that again when I didn’t text him back he drove to Marietta. No phone call, no appt time given or nothing. No communication at all. I advised that if we were not going to be home I would have let him know and that we were expecting him and now feeling like we had wasted our money. He text back and the first line read I don’t talk on my phone while driving and I didn’t read further because at this point it was clear that we got taken being that we trusted and allowed him to fix our unit while we were away and my sister and sons were at the house. In speaking with him over the phone he bragged on himself and promised his work was warrantied and even talked down on the previous technician from last year who only had to service our unit once. Our home and unit is less than 5 years old so for our unit to be acting up like this and now even flooding our home and freezing every few hours something is wrong. We are taking this experience as a loss and told him don’t worry about returning but definitely thought people should know because most of these reviews here are from 1-3 years old. Clearly there is a different level of service in 2025.

I am so happy I found this small business. Julius came out and was able to take a detailed look at my unorthodox HVAC unit and in no time found some simple and cost effective solutions. He thoroughly and patiently explained everything he observed and his thought process on actions to take. He never made me feel any pressure to take any of the multiple options he presented. I'm happy to report I'm feeling much cooler and much more prepared for extreme heat next summer. He's also been clear that he's got our backs in the future. I feel completely supported knowing I can call on this honest gentleman and his crew to help me stay comfortable in Hotlanta. Thanks for all you do fellas!

My Aire Heating and Cooling provided prompt and great service. The technician walked us thru the issue and also identified other areas to improve for a seamless heating and cooling process. Thank you for services!!!

My Aire is now my go-to HVAC provider. They discovered some serious mistakes made by my previous provider. So far their service has been thorough. The guys are polite & respectful.
Highly recommended.

Very professional company great people great service and very compassionate towards there customers. I highly recommend this company.

Marc B. Has done excellent work for my father, Isaac Henderson, and he always does the job right!

Always on time !! Friendly and professional…. Harmony is always so helpful and ready to serve the customer!!

The customer service of My Aire was unmatched. William came by to give an assessment on my HVAC system and whether or not it needed to be replaced. He was communicative, patient, and made sure I understood the answers to all my questions. Would highly recommend this company to anyone in the area!

Marc is very wonderful and informative. He comes or call everytime I have a problem

Excellent services were provided at a very reasonable cost. I had a few questions and the AC Techs took the time to respond to my inquiries.

I didn't receive any kind of pressure about adding other services. I was so impressed with the level of professionalism.

I strongly recommend the MY AIRE Team.

The Techs cleaned up behind themselves and demonstrated great respect for our home and property.

Rev. John Henry Wooden

Very attentive, helpful and walked me through the entire process. Highly recommend.

William and his team are always professional and do excellent work! Highly recommended!

Everyone is so nice! My Aire was so professional and welcoming with great communication. Harmoni set up my appointment quickly and explained everything throughly. Donta and William answered all my questions and was very knowledgeable. Jonny installed my unit in a timely matter and cleaned everything up. Will be recommending them to everyone. 5 stars were earned!!

Best price of my quotes, quality work, quality equipment and super personnel. William is the best! Highly recommend this team.

The tech was professional, courteous, helpful and knowledgeable. It was a pleasure working with him. The job was done quickly and efficiently. I will use My Aire Heating and Cooling again in the future.

Wow! Aire Heating & Cooling crew were amazing they were very polite, focus, efficient and effective.

William was great. He was able to come same day and had us up and running in a short period of time. He is respectful of property (shoe covers etc) and informed me every step of the process. I will definitely call them again.

UPDATE 4/26: The owner of My Aire reached out to me and thoroughly and promptly addressed my concerns. He expressed that the quality of customer service I received was far short of what his company strives for. (Looking at the other reviews, it does seem like my experience was the exception). He promised to work with his staff so the issues I experienced would not happen again.

He also explained that the price I paid for my service included a $250 service agreement that should have been billed as a separate line item, which explained the disparity between the cost of the thermostat and what I was charged for its installation (actual installation costs were a reasonable ~$150).

I was charged $624 for a thermostat that retails for $250 online. While obviously I expect to pay more for delivery, installation; and expertise, that mark up does not strike me as fair.

I am impressed by My Aire's efforts to remedy the problems I experienced and will be happy to give them another chance in the future.

4/25: My technician was prompt and polite, but he did not do a good job communicating what he was working on, explaining the problem, or answering my questions about my different options for fixing it.

Also, when I called to make my appointment. The person I spoke to was unable to able some of my questions (fine, understandable). However, she promised ro call me back the next morning between 9-10 with the answers. I never heard anything.