HVAC reviews in Marietta, Georgia

Unfortunately Cool Air Mechanical (CAM) has failed me on many occasions leading to the current rating. Recently they sent a technician to service a mini split who had as much knowledge of the unit as I do. The technician made a diagnosis (I agreed based on the visible jumble of numbers on the panel) but he also requested that someone savvier take on the task, a week or so later they sent the same technician, who then ordered the part. As time passed I made contact with CAM, the part was in another appt. set. The day before they called to say they didn't have the part and they would contact me when they did. Since then I have had to contact them and constantly heard "let me check, I see you called...the part is in, I will contact the department and they will contact you..." I have made no less than 4 calls with the same result, and each time I get their adds but no action on the matter. Last call was two days ago...still waiting for them to contact me.

Avoid working with Cool Air Mechanical. We have two systems installed and went through Costco for both. One of the systems has had continual issues with leaking, has been replaced once, and continues to leak. These systems were both installed in July 2024. They also waited three months to install the heat strips. We have been working with one of their managers, Tyler, who is almost never available, and does not respond to text messages even after giving you his number. Every time we call and request a call back, it’s always “Someone will call you back by end of day” and no one ever calls back. They have also been out to our house over 14 times to “resolve” the issue and say they are sending a “senior field manager” to assess and resolve the situation. Clearly this has not been the case. We have contacted both Lennox and Costco who have also stated they have a difficult time reaching a representative at Cool Air Mechanical. If you have another option, choose that company over this one. You can see some of the “quality” work they do in the photos and video below.

A perfect experience by Zeb. I hope he’s always available for my air service. On time, fast but thorough, great communications both verbal and written. I’m new to the area, bought the service agreement. I received email with photos and my invoice for the turbo capacitor.

A thorough semi-annual inspection of my heater/blower, air-conditioning system, and filter were all checked in finite detail, and reported to me with photographs, with the maintenance technician's recommendation(s) to my systems.

I'm not someone that writes reviews so I kind of hate to have to do this but I will never go with this company ever again.

They hire contractors who are dishonest and predatory against the unsuspecting.

I had a technician come out to my house last week. I have two units: one in the attic the other in the basement. They're 20 years old so replacement is definitely near.

The technician started with the unit in the attic. (I forgot to mention- before he went up he asked if I was the renter or owner of the house which is a weird question to ask someone).

When he came down he was in somewhat of a concerned state. He asked me if I'd been sick and I said no. he said "you're sniffling" and I said it was just allergies. He said, "you would THINK. But you got mold!"

I was immediately stressed. He showed me pictures that showed a drain pan and sides of a metal sheet covered in mold.

He went downstairs to check the second unit and said there's "some mold" but more on the one upstairs.

He was quick to start the process of getting a salesperson to my house to get me to replace the units.

To make a long story short- about a day later I went up to the attic just to look at the unit and assess the damage and to my surprise...there was zero mold. Nothing on the drain pan. Nothing on the walls or the ductwork like in the pictures. what's worse is that I didn't even catch the fact that my unit is completely beige and rectangular. He showed me pictures of a white spherical unit.

I go up to the attic often to check on my furnace and change the filter. I don't know why I didn't catch it in the beginning. Probably because I trusted that this was a reputable company with trustworthy employees.

This isn't the first time I've experienced shifty technician from them but it's definitely the worst.

I would be very cautious when booking this company. Make them show you what they're claiming is the problem and get a second opinion before you move forward with their recommendations.

Icing on the cake is that I spent well over $100 for them to lie to my face. I still haven't been refunded and no manager has called me back about it. I've called 3-4 times since the appointment.

The pictures shown are not of either of my units.

Estimator Alex was knowledgeable, patient and happy to answer all the questions we had. Installers Winston and Brian were courteous and professional, it was a pleasure to have them here.

We replaced our old HVAC system. I felt comfortable w the estimate having dealt with them before for another system we have. The discounts and Costco bonus sealed the deal along with their professionalism I’ve experienced in the past w their maintenance service.

I am so satisfied with the Cool Air Mechanical Company. One of the many experienced employees, Mr Jon Hughes from Cool Air Mechanical was most helpful. I really appreciate his advice, and recommendations. He fixed a major disaster waiting to happen, and am so glad that disaster happened while he was there. For surely as a first time house buyer I would not know what to do but become homeless on National Nurses Week! He took a slight risk switching off the electricity while water was pouring from the garage ceiling. But am glad he did, for his heroic efforts he saved my house and our lives. Mr. Jon got me a pipe to replace the busted copper one. He placed a plastic pipe from the water heater to the spicket. No joints. Covered the pipe with stiff foam cover. Very neat work. Swept the floor of ceiling debris and I am so grateful to him. Thank you so much Jon.

The promptness of responses and services. We recently had a new unit installed, and there 3as an issue with the compressor. They decided it was better and quicker to replace the unit. The technicians arrived next day and installed the new unit. It works perfectly. They stand behind their product and service

Their unit prices are reasonable but their sales staff is a little pushy and disorganized. Way too many follow calls after an initial consultation. I was also just stood up on a service call. I made an appointment for an inspection and took off work to wait for them all day. They said I had no appointment on the schedule when I called to ask about the no-show. Make sure to ask for an email confirmation of a service appointment if there is no option to book online for your particular request.

Kennie Picon was very attentive and friendly! He helped us with getting set up for our air conditioning installation. He speaks Spanish as well which helped my parents understand all the steps in the process 😁

Great service and awesome Product. Our water heater had seen better days and needed to be replaced. We had Bill come out a few weeks ago and he was very knowledgeable and courteous. He knew what the problem was right away and was able to make several recommendations with quotes for each. We ended up going with the Essence water heater and David came out today to install it. David did an amazing job with the install and was very patient with me as I contacted the warranty company to see if I had coverage. The new water heater works great and I am very pleased with the level of service provided by both Bill and David. Thank you so much we will definitely be using cool air for our plumbing and HVAC needs moving forward.
PS: Special thanks to Quran who worked with our schedule and got us setup for the install

They love to up charge you. Don’t confirm price before starting and no way to determine if you have the membership or not.
Technician s good but has poor communication and no sales ability.
I feel the are over priced but their membership when offered seemed good. But they won’t tell you when your membership has expired and allows them to charge more.
We feel we need to find another company to handle our maintenance. For years we told them our contact number is… and they use the old one.

I appreciate the reliability of Cool Air Mechanical for the services provided during the installation of my HVAC system as well as the thourough annual maintenance service inspection done bi-annually. I would like to also thank Carmen one of the technicians for explaining verbally and with pictures the condition of my units. So far it has been an awesome relationship with Cool Air Mechanical.

Winston, Brian, Otniel and crew were phenomenal! They installed a unit with two zones for us and were in and out in about 4 hours. The work looks spectacular, and everything is working great! Highly recommend their services!

I enjoyed working with Kennie the sales representative. He always treated me with the upmost respect and kindness. He made himself available to me throughout the entire project. I called his cell so many times and he treated my concerns with urgency and empathy. The 3 technicians and supervisor were very professional. They worked as a team to put together a plan that addressed all of the unforeseen issues. Cool Air Mechanical arrived timely and completed the project without any hiccups along the way, cleaned up and each said their farewells before leaving, which I thought was the icing on the cake!

We purchased 2 furnaces from Costco, who deals with Cool Air Mechanical. Cool Air was professional in every way with communications and updates on representative and installation team arrivals and schedules. Their rep, Kennie Picon, was very professional and explained what needed to be done and was not "pushy" in any way. We did not feel pressured and our decision to have the work done by Cool Air was made because of how Kennie presented himself and the company and how they would stand behind their installation. Their installation team, Moises Garcia and Bernie Mejia were also very professional, efficient and CLEAN. They covered the floors they made sure all was working and performed a final walk thru with us explaining the new system and how it works. After they left there was no sign that we just had 2 furnaces replaced! We were very satisfied with Cool Air and would highly recommend them.

The technician that serviced me was named Vernon. He was so thorough and explained every part of the service he completed. I could tell he was very knowledgable and skilled. I’ve been with Cool Air for 6 years, and Vernon was one of the best service technicians I’ve worked with in my time with this company. Overall, great experience with Cool Air.

These guys are incredible. Tim went over everything with me beforehand, and took the time to answer all my questions. The system that they put in was so much more advanced than what I had. The installation team got here at about 9 AM and finished by 5 PM. This was a full start from nothing installation. Nice group of guys, and each one knowledgeable. I can’t say enough about this HVAC system and this company, they have it together.

We had a very smooth process getting our new HVAC unit installed. Daniel Dominey was very professional and helpful walking us through the process. The team was out the next day and finished the job very quickly! Thankful to have our heat up and running again!

Let me just start out by saying we are no longer freezing with the heaters all over the house.. IN A MATTER OF 5-10 minutes, Mr Tim. He was absolutely amazing!! Mr. Tim completely exceeded my expectations!! You guys were/are awesome.