Home Services reviews in Norcross, Georgia

Brand new gutter installation. They told me they would invoice me after the installation and I would have an opportunity to look over the work, however, the auto-billed my credit card. I haven't gone up to see if the gutters are installed correctly, but these downspouts give me heartburn. Screws not in designated areas, straps cut, offset not symmetric, sometimes only two anchors for a ~30' downspout. They said they sent a guy out while I wasn't here who confirmed everything is installed satisfactorily. Emails go unanswered, they will only talk to you if you call. Though I have to say, everyone is very nice and professional in conversations. They Re-scheduled another guy to look at it with me then never showed up. They sent a guy to fix the loose anchor by jamming a screw in it. Looks like garbage. Unless you're satisfied with terrible workmanship DO NOT USE THIS COMPANY

Reliable. I love that every six months my gutters get cleaned . The debris is taken care of so no worries. This last time they really went the extra mile to blow the debris and all the leaves in the yard away from the house

They no longer call/text the day prior to service (to allow for cancelation/rescheduling). They text when 5 minutes away and don't identify which address is going to be serviced. I had 3 properties being serviced with N-S and this became confusing to keep track of work orders and locations being serviced, not to mention ability to reschedule when needed.

I canceled all 3 accounts because of their lack of transparency in services provided.

The cleaning crew did a great job cleaning the gutters and clean up afterwards. The crew was Rasiel's crew. I would definitely request them for my next scheduled service.

The men who cleaned my gutters were prompt, courteous and thorough. Their work is totally satisfactory. The only thing missing was the ability to get an appointment within the three weeks time frame from the time I first called. However, the satisfactory work done makes up for this.

Do not use this vendor for gutter cleaning. They do not check that gutters are flowing properly. My basement flooring was ruined because the workers did not check for gutter downspout clogs. Gutter at tube junction was so clogged, the downspout backed up to three stories high and gutter overflow at the gutter and downspout exit caused water intrusion into basement. Now I have to replace all my basement flooring. (Gutters were cleaned in July and re-cleaned a month ago by our roofers when we replaced the roof shingles). Clog material was *very old* pine straw and so much material had built up, it had to have been completely blocked when they cleaned the gutters in July. Beware! They are by no means through in there cleaning and inspection.

Their semiannual gutter cleaning was fine, although a bit pricey compared to others. My major issue was with their inspection report. They "identified" an issue with a downspout, but I couldn't tell from their description or photo which downspout had an issue or what the issue was. They kept calling, texting and e-mailing for weeks offering to complete the repair (even offering a discount), but would never explain what specifically needed repair. I finally arranged for them to schedule someone to come out to my house on a Tuesday to show me and explain the issue. Unfortunately, they texted 5 minutes before they arrived and I was checking out at Kroger. My wife was home, but said their English was not very understandable. I completed my checkout and got home within 10-15 minutes, but they left without even speaking to me (which was the purpose of their visit). I got so frustrated that I cancelled my service and will find a new gutter cleaning service.

Quick/fast service but I wish they replaced the wood before replacing the gutter. I’m concerned about wood rot and I pointed this out to the techs but they said it did not need replacing. Also, they told me they did not have 40ft ladders to work on the other 2 sides of my home. I thought they meant that the company did not work on gutters this high but after contacting customer service they advised that they do. There was definitely a language barrier. The prices are fair compared to other company quotes

The clean up crew that came the day after the first crew was fantastic. They listened to what I explained they needed to do and exceeded my expectations for clean up. Really appreciate the two gentlemen that came, they were kind, thoughtful and excellent!

I had gutters installed, the job was fine, my problem is with them billing, I setup a payment plan.I didn't authorize them to do auto pay, but they did it anyway, so I called and they apologized and said they were not going to do it again. The next month they were not authorize to go into my bank account, but they did it again. I feel they are not respecting my which to send me an invoice so I can make the payment.I feel like I'm being bullied and they are doing what they want to. It is illegal to go into someone bank account without authorization.

I had my gutters cleaned. It had been a long time since the last cleaning because I have metal leaf guards and not much debris gets in. But now they really needed it. Ned Steven's men were great! They were very professional, polite, thorough and cleaned up the mess afterward. I think the price was very fair. I can't wait to find a reason to use them again.
A Roswell,GA resident

Ned Stevens crew showed up just when I needed them to clean pine straw out of my gutters and off of my roof. I have annual contract with them for several years…. I did not have to call them… they show up on a schedule which worked perfectly with my needs…. I cannot use products like gutter guard because I am dealing with pine straw not leaves…. The straw on the roof is as concerning as what is in my gutters…. Thank you to Ned Stevens for taking care of this problem without a call from me! 😃

I am very pleased with the regular gutter cleaning service we receive from Ned Stevens Services. They are extremely professional and the price is very reasonable. They always send notifications and announce their arrival when they arrive at our home. Definitely a 5 star company.

I booked their services and they said they would come within a week. I had to call them about a month later because they didn't show up. That being said they did give me a small discount due to that inconvenience and they did exactly as advertised and cleaned my gutters.
So the service was good but their customer service and communication was terrible. Three stars for eventually showing up and the small discount.
P.S. not a knock on the workers that came to my place. They came, worked hard and got it done without any issues. I hope I can rely on them to show up for follow up services.
They also showed up two months in a row which was not scheduled and the guys were already on my roof and it was too late to cancel the service. They were supposed to come three times a year. I do not recommend. I will be cancelling their services.

We contacted Ned's for a gutter repair for which we.were given a quick, fair quote. Aside from having to wait nearly two weeks for them to get to our job, the crew was exceptional in knowledge, professionalism and courtesy, making the wait for them worth it. They completed the work beautifully and left the work site spotless. We are very pleased and would certainly recommend Ned's to everyone.

I like everything about this company. The office was quick to have a human being answer the phone. The person taking the call was very knowledgeable and explained the options. The technicians arrived on time and they were very professional. Not your typical gutter cleaners. They quickly and thoroughly cleaned my roof and gutters. I have chosen the option to have them return four times each year. I highly recommend them. The price was very fair for the quality service.

I scheduled a gutter cleaning and made sure to explain during the initial order that my home has gutter guard screens. I was given a reasonable quote, and I was told this would not be an issue.

When the two technicians arrived, they stated they needed to contact the home office to approve an extra charge for removing the gutter guards. I explained — just as I had when placing the order — that the guards don’t need to be removed; they flip up easily for cleaning. Unfortunately, the customer service representative I spoke to didn't seem to understand this and kept insisting on extra charges.

While I was still on the phone trying to clear up the situation, the two technicians got into their truck and drove off — without saying anything and before the issue was resolved. Only one of them spoke English, which made communication even more difficult.

Bottom line: it seemed like the technicians saw the job might take more effort and decided it wasn’t worth their time. Very unprofessional and disappointing service. Just saying!

UPDATE 2/14/26: I was contacted by a manager from Ned Stevens and they were able to issue me a refund for the service that was completed back in September 2025. They did offer to give me a free cleaning which I did decline because I am back on schedule with my usual company for cleanings. However, I did think it was kind of them to offer. I will note that I still am receiving mailers for the problem they found, which has been fixed by another company. The manager did promised that the mail would stop so I’m hoping that that one that I received this past week was just already sent out and they won’t be any more coming in the future. I do appreciate them doing their best to fix an issue even though it was a longer period of wait time in between the work and when I let them know that there was an issue. In the future if anyone goes to this company please know that they have a 30 day. No clog guarantee which I did not know about at the time of the work being completed by. I am happy to know more about it now. I do feel a little bit better now, knowing that if there is an issue that this company will do their best to rectify it if they can.

If I could rate them a 0-star, I would. I had a very poor experience with Ned Stevens Gutter Cleaning (also known as Ned’s Home). I hired them on 9/25/25 to clean my gutters and paid $161.47. The “inspection report” I received contained only exterior photos of my property (carport, lawn, water spigot, and the door hanger on my door) and **no photos of the gutters, downspouts, or any work performed**, so I had no way to verify the service was completed.

The door hanger claimed an issue was found and instructed me to call. When I did, I clearly stated I was not interested in additional services and planned to get a second opinion from my regular gutter company. Despite this, the representative repeatedly tried to upsell me.

Four days later, my usual gutter company inspected the property and found the gutters still packed with pine straw and leaves in multiple areas, with very uneven cleaning. They provided photos confirming the gutters were not properly cleaned and that there were no structural or pitch issues just poor workmanship.

Since that visit, I have been repeatedly harassed with mailers, emails, and phone calls from 9/2025 through 2/2026, despite clearly and repeatedly requesting no further contact. I even emailed on 1/23/26 asking all communication to stop, but received yet another sales email on 2/3/26 from a different representative. I have had to block their numbers due to persistent calls.

I feel I wasted my money on subpar work and was then pressured nonstop to buy more services. This was my first experience with the company, found via Google and it will absolutely be my last. I’ve requested a refund and reported the company to the BBB.

Just randomly chose Ned’s gutter service I was very pleased. Tech Michael and another visited my home and did a very professional service. Once the debris was removed respected my home and cleaned up the overspill. I have hired them for another service to revisit and repair he brought to my attention. Thank you very much as it’s hard to find good people and service!

Good quality work. Set the appointment for a specific day about 2 weeks in the future. Got an email the day before they were set to come out. Got a text one hour before arrival. Met them. Went over scope and they were off. Got it done quickly(small job).Crew was efficient, experienced, easy to talk to and the gutters look great!

Once I completed the online request for a quote, I was contacted within 15 minutes. I described my home layout and size, and was given a very reasonable price. Work was scheduled and the crew were at my home within the stated time frame. Thirty minutes later, the job was completed . I had a door hanger describing the job completed. They cleaned up so well I could not tell they had been there. An excellent job. I will definitely use Ned’s Home again !!