Home Services reviews in Norcross, Georgia

The guy was very sweet and professionally polite, he was the only good thing about this service. Customer service was excellent, booking me same day of call. But I was expecting something better for the price. It was regular vacuum and not steam. The carpet looks like i just used my regular vacuum. But nothing to wow me. Minor spots still there, now I have to go to Home Depot to rent their equipment and take out the spots by myself. I should read the reviews before. This system it’s great for new houses that has new carpets not stained just as a regular maintenance, but not to remove spots nor stains. They need to clearly say that in their advertising.

I was very happy with the whole experience, especially the tech Mario. Made the appointment on-line with my preferred day and time. Good emails from Zerorez with pertinent info. Called to see if it was okay to come a little early, which was fine. Mario was friendly, helpful, polite, and didn’t waste any time getting to work. Very satisfied with everything.

I am very pleased with job that Steven, our tech completed. The tile and grout appearance has vastly improved and I would recommend this service anytime for this type of project. It sure beats all the expensive do it yourself sprays and brushing.

ZeroRez did such a great job on our couch. It looks brand new. It was a quick service and so easy to get an appointment quickly. We will definitely use them again.

I had 3 bedrooms, hallway, and stairs done. Excellent service from scheduling to the Technician Taye. Taye was very professional and explained the process. Amazing job! Carpet look like new. I would definitely use Zerorez again.

We used Zerorez to clean the carpets in our business training room, and Craig was our technician. He was prompt, professional, and thorough — the carpets look fantastic! The pricing was affordable, and I really appreciated that they were able to come after hours to accommodate our schedule. Highly recommend and will definitely use Zerorez again!

Called on Monday, got an immediate appointment for the next day. Melieck, the technician was great. He notified me prior to arrival, was on time, courteous, friendly and did a great job. Not only do the carpets look a world better, the whole house smells fresh and clean! Thank you Melieck and Zerorez

I was scheduled to have my carpet cleaned on Monday, November 3, with an arrival time between 3p and 6p. I arranged to be home all day for the service. I first reached out to ZeroRes via text at 4:18p, nearly an hour into my arrival window. No one replied after nearly an hour, so I called them back directly at 5p.

I explained over the phone that I had an event that evening that was scheduled to start at 6p, and asked if the technician was still able to come before then. I was assured that he would arrive by 6p. I told the operator that I would make arrangements with a friend to house-sit during the service because I would have to leave soon, but I would try to stick around to meet the tech for the consultation.

An hour later, officially outside the promised arrival window, I called again. Then, I was informed that my technician was en route, but definitely coming and would send me a text when they were in my area. At this point, my friend had arrived and I hastily prepared to leave.

I found it odd nearly an hour later that I hadn't heard anything from ZeroRez. Imagine my shock when I texted my friend to see how the service was going, only to be told that no one showed up? When we tried to text and call, we only got voicemails.

I get it, things happen and schedules shift. But no one reached out to me AT ALL yesterday. I had to call myself for ANY updates and I was told repeatedly someone was coming. I was nearly an hour late to the Atlanta Press Club annual dinner, where I was seated to the immediate right of my CEO, waiting for the technician to arrive.

I feel completely disregarded and that my time was disrespected as a customer. I have also been embarrassed professionally and personally due to your company's lack of professionalism. It is appalling that no one had the decency to reach out to let me know that no one would show yesterday night after all.

Josh was a great technician, talking me through the process patiently and cheerfully. The process took around one hour and the carpets look great! Honest, straightforward and good experience throughout.

Without a doubt, the worst carpet cleaner I've ever used. (Unfortunately, I relied on a personal recommendation in this case instead of online research -- lesson learned.) We were told different things about their capabilities depending on who we spoke with, with the manager assuring us they would be able to remove water-based paint drips, no problem, while the tech began negating that idea upon arrival. But hey, forget the paint...they weren't even able to remove dirt from the barely used rooms, never mind the high-traffic areas. Absolutely comical results from an untrustworthy company. Avoid ZeroRez at all costs.

We had a great experience. They were here during the estimated time window and kept us updated on ETA. The technician, Corey, was extremely polite and did a great job. Everything looks and smells wonderful. Thank you so much.

Cameron did an amazing job on my carpets and kitchen floor grout. Looks fantastic and Cameron was so polite and professional. I will definitely request him again. Thank you. CZ

Q did a 10/10 job cleaning our home’s carpet! He was professional, thorough, and efficient. Will absolutely be using them again!

Subject: Positive Experience with Zerorez
Dear Zerorez of Atlanta,
I wanted to take a moment to share my recent experience with Zerorez. Tabis did an amazing job on my household carpet! The Zerorez team was professional, prompt, and they effectively resolved my carpet stain issues. They went above and beyond with contact information if I needed a follow up appointment.
I truly appreciate the recommendation from my contractor and wanted to thank you Zerorez again for a job well done!
Best regards,
The Oliver Family

Erik & Jay were FANTASTIC! ZeroRez helped me sleep better by cleaning the ducts, and getting the mold out, so i can breathe fresher air in the home!

Appointment started earlier than slated, which was a plus. Service was done professionally and timely. Will use Zerorez again.

I have no carpet so only had upholstery cleaning of a rocker recliner and a king headboard only. When I scheduled by phone I was told the price is was $187. I asked if that was for each and was told that was for both so I scheduled the appointment. Here's the deal. That is the price to simply clean it. Using a sanitizer on it is extra, reapplying a fabric protector is extra. The technician did a good job and listened to my feed back. The chair wasn't as clean as I hoped but he spent an extra 10-15 mins. working on the areas of my concern and it actually was much cleaner. The catch is that by the time I added extras the total was just over $400. Lesson learned is that I should have asked about these costs. The technician did give me $100 charge for fabric protection for both as opposed to $79.00 each. I just wish pricing was very up front when scheduling. It makes it feel like such a scam when the technician gets there and has to up sell or has to tell you it's extra to sanitize. Shouldn't clean and sanitize always be the standard? When I clean at home it includes both.

I had my carpets cleaned on 01/14. I had a work trip that evening so i didn’t see the extent of the finish producted until today. (I’m just now returning ) My carpets still look the same. The whole service lasted maybe 20 min. The technician said the fluffiness wouldn’t come back in the carpet but I already expected the color of the carpet to change. He was nice but i’m very disappointed

Tech was very nice, did all the areas as requested. My sofa looks nice. He pre-treated and worked extra on one area for us and it looked good when he left, but when it dried the spots all came back.
-company came back after our first review, however the new tech stated the 1st one should not have cleaned our carpet without pretreatment first and “made the stain worse”. My husband got a manager once who said he would call back but did not. Now zerorez won’t answer or return our calls. What happened to the 30day warranty? Our carpet actually looks worse than when we started now that it has dried and we are having to find another carpet cleaner. - Pics are from after the cleaning has dried!

Donta and Ethan did a great job cleaning our ducts. They were early, professionally, and very accommodating and kind. Our oldest son loves learning new things and asking all the question! Thank you guys for getting our ducts nice and clean and getting us on the books quickly.

This week has been an excellent week! Our home is 4 year old and we decided to refresh our duct systems and furnance and we chose Zerorez because we had them out last month to refresh our carpets upstairs and their employee for that service was amazing. So we decided to use them again for our duct and furnance maintenance.

ZEROREZ must have sent their number 1 guy (Tilon) out to install our air purifier to our duct and furnace systems. Nothing but clean air from now on.

Tilon was so professional. He took the time to respect our home by covering his shoes before else entered. He installed our air purifier systems and explained in detail how it works, the warranty, the ability to move the systems to a new location if we decided to sale our home, and how to register the units online. We purchased (2).

Zerorez, if you read this review you should be proud of your employee (Tilon). When we use your service again in the future, please send Tilon back. We will welcome his presence and expertise any time.

Victoria