Home Services reviews in Norcross, Georgia

If there was a way to give a zero star review, I would do it here. Do NOT use this company. We used them for about five months to clean my business (a preschool). One of their franchisees ruined laminate flooring in two classrooms, for which an employee of the franchisor then tried to blame us. Another franchisee who was supposed to clean our building every night left it in such poor condition many nights that we were embarrassed when our families arrived the next day (which is not surprising given that he "cleaned" our 9,000 square foot facility alone in under an hour each night). We gave this company more opportunities than it deserved, with more patience than we should have. This company does NOT deliver what it promises. BUYER BEWARE!

UPDATE to be fair to the company - The general manager of the franchisor, Eric Jordan, reached out to me this morning and has owned things that no one else has. Additionally, he has made some financial recompense to my company for the horrible job the franchisee has done. THAT is good customer service...thank you for getting involved, Eric!!!

Continues to try to bill me for service after our cancellation. We followed the terms of our contract. We gave appropriate written notice as per our contract. They sent a letter accepting our cancellation. Yet they continue to ask for money for services after the official date of cancellation. Even after we provied them a copy of the letter THEY sent us. I feel bad for the franchisee. They are good people being hurt by a terribly run corporate office.

If you are looking for a cleaning service do not use Coverall! After they came and walked the facility gave us a quote and scope of work the actual cleaners would complain when we ask them to do what they were getting paid to do. When I contacted Coverall they said they would work on getting someone else after several days of no return call I was told they were not going to replace the crew. I sent pictures of the poor service and they still took the side of the person that was not cleaning. Terrible company and terrible customer service. The most unprofessional business i have ever had to deal with.

UPDATE: After complaining and writing a bed review on Facebook someone finally called us back. Took several weeks to get someone new out here. They have yet to do what we went over during our walk throughs. The cleaner even told us how Coverall has not paid them for their cleaning fees (something a customer ahould not be told, but good to know). And has withheld their service fee. So I guess they are terrible all the way around.

Our company regrets ever choosing to use this company. They are terrible. The cleaning products and cleaning supplies are not what they promise. When we had to get a new cleaning person when our 1st one left, the replacement was worse. The mop barely cleans, don't think he even cleans everything we have told him he was supposed to. Now our rep, nor the Local office will not return our calls.

Coverall is an amazing company! I've never had any issues with them. And the managers, Eric Jordan, and Nick Jackson, are superb! The entire office is welcoming. They treat you more like family than business partners. Keep up the good work guys! It's sad that the only people who post reviews are dissatisfied, whereas those who are pleased like myself, don't post anything! Give Coverall the opportunity to give you your own personal experience! Don't knock it til you try it!

What a total nightmare! If you want non-existent service, utterly poor communication and zero sense of urgency or responsibility to the customer, sign up with Coverall. I terminated my contract with them 4 weeks ago and still do not have my keys returned to my business. We went 4 weeks without service only a few weeks into our contract. The franchise cleaners were horrible from a service, results and communication standpoint. The management does not even have the courtesy to return my calls. Utterly the most frustrating experience with another business I have ever had. DO NOT SIGN UP WITH THIS COMPANY!!!!!!!

I am a practice manager for a physician’s office. We were never impressed by the level of service we received but were locked into another year of bad service because in the fine print on the contract it states if you do not cancel within 30days of your contract end date the contract would automatically renew. I've never heard of such thing. After receiving another year of horrible service, I made sure to put in my notice to cancel the service within the 30days. The day after my last service date, I walked into an unclean building. When I sent an email to the customer service person that I had been in contact with she forwarded an email from the cleaning person that stated he had car troubles and was unable to clean the build. I was never notified of this and had to walk into an unclean office to find out. You would think with a company this size they would have something in place to where if one person is unable to clean they have a backup person. I never got an apologize and they did not offer to send anyone out to take care of it. In fact, I was still charged for the entire month. To make matter worse after being assured my contract was terminated I continue to receive bills staying that my account is pass due. Do your self a favor and find other company because this on is the worse.

I am stunned by the lack of professionalism with this company. We regret giving them a chance to clean our medical clinic. We immediately had issues with the quality of our service. The cleaning crew did a horrible job and did not clean or vacuum our floors as promised. In the first few weeks the cleaners did not show up on their contracted days. We contracted for cleaning 2x per week. We went 11 days w/o them cleaning our floors or bathrooms. I contacted their Operations manager who was apologetic, but nothing changed. We decided to give our 30 days notice, but the Operations manager asked that we just cancel the service immediately. Although I have e-mails stating we would not be charged for lack of or no service, they still sent us a bill for 2 months of service. And the cleaning crew has yet to return our keys although I have asked about them several times. DO NOT RECOMMEND!!!!

I personally recommend Coverall. I always have great experience with staff members and they always willing to assist me in any way possible to meet my needs when it comes to my business needs.

Great company!!!!! I have dedicated 11 years of partnership with Coverall and I can give nothing less than 5 stars.
Take some time and check then out you will not be disappointed.....

I was extremely disappointed with the oversight & management that Coverall of Atlanta provided for service at one of our offices, as well as the actual cleaning. The company they subbed out and assigned to work for us started energized & efficient, and then problems arose and continued from there. Whether it was not showing up over the weekend or still being in the office when we arrived, timing and communication always seemed to be issues. The owner/operator/head cleaner continued to complain about wanting more money than we negotiated, and it seemed as if they took on more than they could chew. We tried working with them month after month but, after so many problems and disagreements, we decided it was time for someone from Coverall to step in and help resolve things. Unfortunately, they were little help and pretty much refused to get involved because they "do not own the agreement after it is signed". First they tell us they will be there to help every step of the way but, when we needed them, they are nowhere to be found and wanted no part in any discussions on how service could be improved. We ended up signing a contract with someone else while we still had a few months left on our Coverall contract; we essentially paid them not to clean for us. Save yourself the trouble and work directly with a local company. Coverall has a great sales pitch but as a management company, they are not worth your time or the trouble.

⭐️⭐️

Our office has been using Coverall Cleaning for a couple of months now and we couldn’t be more pleased with their service. The cleaning team is thorough, professional, and always leaves our space spotless and welcoming. They go above and beyond in maintaining a clean, comfortable, and organized work environment, which makes a huge difference for our staff and clients.
I also want to give special recognition to Danielle Tims, the receptionist. She is always warm, helpful & professional, and a true pleasure to work with.
We truly appreciate the entire team and highly recommend Coverall to anyone looking for reliable and exceptional cleaning services.

Absolutely awful. This company subcontracts to individual cleaners and just skims off the top. In exchange they literally offer nothing in return. If you have a problem, you need to work it out with the cleaner. Missed cleanings (not at all uncommon), partial cleanings, cleaner gradually stops providing full cleaning, you work it out with the cleaner, not their problem. They literally provide no value add. Their service field rep literally said to me he's not responsible for the quality of the service. His only job is to assign a cleaner. After that, it is the independent cleaner's responsibility for quality and you need to work out problems with them. Again, what is the value they bring? Nothing.

Remember to provide termination notice or they'll claim the contract renews for another year. Don't believe me, go ahead and sign the contract. You'll find out soon enough.

They are the best

Excellent work

They are amazing! Their work was fantastic. Would definitely recommend them

Jesus has been awesome over the years in cleaning and maintaining my gutters. He has done repairs to my roof as well. I have worked with him for at least 10 years. I would recommend his company for their scope of work.

Great service and the house and drive way almost sparkle. It truly is amazing how much power washing can change the look of your home when it's not ready to repaint. Now the house looks like it was just painted. Also, the technician, Jesus Mendoza was very professional and thorough.

Jesus Mendoza and his team are the best!!! I have used them for my deck repairs, pressure washing and exterior painting. Excellent job for a very reasonable price, very professional, honest, hard-working and respectful. Highly recommending and will use more of their services in the future!!!

I have been a customer since 2025 and am very satisfied with their home cleaning services. Larissa and her team are very professional and are quick to make any changes I ask for in the cleaning services without hesitation. They pay a lot of attention to detail when cleaning our home and find little ways to make our home feel more elegant through their cleaning techniques. Thank you MB Cleaning and Services! I recommend them 100%.

Recently had Larissa come and clean an apartment I was moving out of and she went above and beyond! I walked in after her cleaning services and was speechless. I highly recommend her services and will definitely be contacting her for cleaning for my new place!