Home Services reviews in Tucker, Georgia

I've been using Northwest Exterminating for over 20 years. If I have any pest or wildlife related issue, all I have to do is call and Leon is out within the week. It is great and comforting to know that the same person is out every time to service our home. He gives advice to help us keep our home pest and wildlife free.

They are pest difficult to eradicate themselves Called to cancel my service last fall. They said I still had one more service I said it was not needed. Showed up for service today. I said I didn’t need it. Now they send email requesting written notice. I called the office and they said they only cancel if the form is filled up. Pesky strategy, and on top of all that their mosquito treatment doesn’t work. I got four traps and it did nothing

Unprofessional, inconsiderate and disrespectful! Booked ahead for my appointment. No one called nor showed up. 3 hrs past appointment time I kept calling my landlord. He kept calling and finally gave me their number and I called shocked that they really wasn't going to send another exterminator due to the original guy not showing up due to the rain. Others were working tho so, that should not have been a problem. Their back up person came and only treated a few points downstairs, didn't come upstairs at all.

Company said they usually don't treat the entire home! 🤔 They treat entry points and plumbing. Well. There's 2 bathrooms upstairs so why NOT treat that?? They rescheduled. My business errands 90 minutes away from the home wasn't going to allow my to make that schedule that day and I rescheduled. The guy called 4 minutes away from the house asking me what problems I were experiencing. 🤔🤔🤔😑 "Sir, I cancelled that appointment and rescheduled for Monday morning due to an emergency and I'm 90 minutes away and not done. They didn't call you?" The company didn't even tell him that I rescheduled 5 hrs ahead of time.

The first initial scheduling appointment, the guy nor the company called to say they wasn't coming.

The second scheduling the guy came four hours later but didn't properly treat the home.

Third scheduling they didn't tell the guy I I cancelled.

These people are so unprofessional and their guys get to cancel due to light rain. If the rain was an issue, none of the guys would've been working. Oh and by the way my landlord set this up not me cus ain't no way I'll make all these appointments lol.

Call and ask to speak to a particular person because the landlord told you to speak with them and the lady don't transfer the call, she calls landlord and the lady and get back on the call trying to help and keep saying she apologize. After telling them how unprofessional they are, they send someone out. So you couldn't do that BEFORE I got rude??? Uugh so weird! They're horrible and my landlord is HORRIBLE. They actually told him they was going to reschedule the FIRST APPOINTMENT. THAT'S WHY THE GUY NEVER CAME INITIALLY. THEY ALL SUCK!

I have been using NW Ext for 12 years and I have been very pleased. Courteous, knowledgeable and always shows up! Our technician, Leon, is superb!!!
Thank you,
Gloria Davis

Celeste was amazing, tackling our ant visitors with a problem-solving, can-do approach and is willing to try different tactics to get to the root (or nest!) of the problem. She's the best!

Northwest has always been responsive to my needs as a homeowner. This last visit, we had been having a big problem with ants. Trey came out and was very thorough in his approach to treating the problem and encouraged me to reach out again if it continues. I'm not sure yet if our ant problem is completely solved, but I feel confident that Northwest will be there for me if it's not. Time will tell.

I really appreciate my technician, Rich. He is friendly, efficient and goes the extra mile. Also courteous and careful. I cannot say enough good things about him.

I'm pretty underwhelmed by Northwest. We inherited a termite bond with a house we bought last year. We renewed the bond shortly after moving in, and I am pretty sure we had an inspection then, but that's been over a year ago. Last fall my monthly pest control guy retired, so I called Northwest about pest control. Someone came out, wrote up an estimate and said the office would be in touch about scheduling/payment. I heard nothing after that. My pest control guy came out of retirement, so I was happy to hire him back instead of waiting on Northwest. Fast forward to July, they didn't hesitate to send me the bill for my termite bond renewal, which I paid before the due date. Then nothing. There hasn't been an inspection in a year, and I know at least one of my bait stations is broken. I emailed the office to ask about an inspection. I got a reply that it was scheduled for August 18. I got a confirmation text. But no tech ever showed. I sent an email to the office asking what's up with that. No response. They took my annual renewal fee and then forgot about me again.

I bought a property in DeKalb county that wound up having a severe infestation in the kitchen. When I say severe, I'm not exaggerating. I had to buy new kitchen appliances because they were actually IN the appliances. Who knew that was a thing? Not I.
My sister recommended Northwest to me. By the time Mr Leon finished my initial assessment, he'd put my mind at ease. He was a well of knowledge and very friendly. He also found that I had an active wasp nest AND carpenter bees. When he left, I was confident that this property would be pest free. And it is.
I really appreciate the services provided. And I like that there is only one technician that we deal with. Leon is great at his job and he's definitely a big deal. 👍🏾👍🏾👍🏾👍🏾

I have been using Northwest for several years now. I know it sounds crazy to really like your pest control rep but Leon is the reason I am still with the company. He is amazing. Not only does he do a great job but he also takes the time to educate me on what not to do to avoid these pesky insects. I have had offers to leave over the years but he is the reason I am still a happy customer.

I am a property manager for Renaissance at South Park and the representatives are awesome! Kayla Purcell, Leslie Miller and Angela Campbell have all been great with servicing our large community with 600+ homes and dealing with homeowners directly. They are very attenuative and responsive. I would highly recommend them.

These guys used to be good, but I don’t know if they are just stretched thin or what. We have had them for a long time, no major issues, but we were pretty sure we had mice about 3 weeks and called them. It took a full week for to come out even though we asked for an earlier appointment. They set traps and said we have some areas they need to seal now over a week later, we still haven’t gotten them out to check the traps. We called multiple times noting our house smells like urine and decaying animals. They were suppose to come today and then said they couldn’t and now we are scheduled again. It won’t be until next week when they can come seal, partly from a spot they missed in their own wildlife exclusion (which isn’t cheap). Weeks and weeks have allowed the mice to settle in, destroy our air ducts and stink up our house. Not to mention we are the mice all day. These guys aren’t cheap either. Just so sad they don’t seem to care anymore. They told me the technical said he is on the other side of town? That excuse just irritated me. We have them on 4 houses too. Go elsewhere.

The techs always go above and beyond to make sure we’re completely satisfied with their service… Would 10/10 recommend them…

I had very bad experience with this company workers and sells rap.1- sells rap did not have a correct map of my house and send worker with a wrong information and give me wrong information when visit my house . Workers were not professional and rude and did not have any knowledge of liquid termite treatment which they have to dig around the house according to Ga state how to be done. I already did process 3 times every 10 y and I spoke with Ga state EPA and USDA and see if anything changed in past 10 y. Please be sure you do your education before using this company and ask questions and see the map and drawing of house. The office staff that I called and complained , she was very nice person. It is very hard to reach the manger , district manger.I am sad to see the company that had good reviews going this way. Very unorganized and not enough knowledge and rude worker and do not want to do a correct job.

Excellent work with full update. Thank you

The service is top-notch every time. They are always helpful when it comes to any question I have and are always on top of everything. They are the best.

Celeste did a great job on our annual termite inspection. She's knowledgeable and nice. We have been using Northwest since 2016 and we have always received great service.

We love our technician, Tim. He's super thorough, helpful and always dependable. We've had a great experience with Northwest since moving into our home last spring.

The intervention took place at 5 Lakeside Circle the HOA OFFICE.
The technician was on time, professional, and knowledgeable. The technician answers my questions. He also cleans up the spider webs, and I though he really did his jobs.

The technician listened to my concerns about the bug issue in our yard and was very thorough in spraying the yard. It was obvious he wanted to help resolve the issue. We were impressed by his excellent service.

Northwest does a great job of keeping our home free of pests. Our technician Leon is very knowledgeable and personable. He feels like part of the family and it's always a joy having him service our home. If we ever have a problem with pests, Leon has the solution. We've even requested for Leon to always be our technician because we know we can trust his expertise. We've had other techs come out as well and they are great too. You can't go wrong with Northwest.