Constraction reviews in Honolulu, Hawaii

We used them for biological cleaning in our building a couple times now and I've been super impressed with their teams each time. Their level of professionalism is through the roof. The team was courteous, and informative. They checked in and gave updates throughout the day and took the time to explain the different processes and what it meant not only for the building but for them as a team as well. I highly recommend them for all your needs!

A big mahalo to Donald and Josue. There were helpful and had good communication.

I spoke to Bennett in getting information for my insurance claim.
She was so helpful in such a spirited manner . It was 1-2-3 ALL DONE. She got assistance from another member and everything was provided to the insurance company and me.
She even followed up with a phone call to see if I received her email.

Thank you....
I love doing business with Premier Restoration.

Kathrine

A wonderful team that stayed in contact with me during the event. My items were packed, cleaned restored, and delivered to my new housing unit. I appreciate keeping me informed on all milestones in the process. The delivery team even moved my big ticket items to the rooms with minimal guidance from me due to their prior planning of room layout. A very good team.

Our HOA had our three condo buildings’ hallway carpets cleaned by Shaun Berry, Premier Restoration last week. He did a thorough job cleaning out carpets, including some stubborn spot areas. We are very pleased with the results. Highly recommend him/them for your carpet cleaning needs.

Dylan and his team Kanai, Niko, Terran, Bobby, & Isaiah did a phenomenal job for Allana Buick & Bers at the Hawaii Convention Center. This was hard manual work, and these guys crushed it. Good job looking forward to working with you again in the future.

Big shout out to Brede, Nick, Brad, & Talanoa for all their hard worked on the reconstruction.

Great work Premier Team!

Landon Benson
Consultant
Allana Buick & Bers

Just saying thank you and great job is not enough! PRH crew from Tish (Client Care Coordinator), Mike C (Estimator), Robert (ABT) and Brandon (REC) were TREMENDOUSLY AWESOME. Friendly, courteous, prompt, accommodating and the bathroom work was excellent. My challenges of timing were met as I was stressed with the closing of my condo and had to get the repair done NOW. And they did just that, right on time. I can't thank them enough, that is a really GREAT TEAM that they have at PRH.

My kitchen flooded while I was on vacation for two weeks! Called premiere and the mitigation crew did a fantastic and professional job! I could hope for any better. I take care of my home and wanted to ensure that it was done right, with care, and detail orientation. They sent Ili and Leejay their “A-Team”. The work they did was like they were working on their own home. Professional and again with the utmost care. Highly recommend if you ever find yourself needing mitigation work!

There was a water leak from my neighbor’s unit that flooded my floor. Premier restoration was called to help with the drying and the floor removal. Scotty, Matt, and Kanai were wonderful. They explained everything and was able to answer all my questions and made me feel so much at ease. They were fast, patient, knowledgeable, and very courteous.

I normally don’t leave feedback online, but I was impressed on the services we received from Premier Restoration Hawaii (Oahu). The above condo unit from ours had water leaks for months and caused substantial damage to our bathroom ceiling, walls and flooring. We called some restoration company to assess the damages in our unit but didn't get any reasonable quote and customer service responses were lacking. Premier Restoration Hawaii was referred to us and they provided us with great service from start to end. The inspector (Mike Casing) who came in the next day after we called was very thorough explaining the process and very professional. We received the work estimates a few days later and after receiving approval from our insurance company, the Mitigation Team started the work right away. After several weeks the Reconstruction Team took over. Everyone we encounter at Premier Restoration Hawaii in Oahu were very pleasant to work with and provided great services. Special thank you to the Reconstruction Team project manager, John (JJ) Parugganan and his crew Vic and others. JJ and his crew went above and beyond to make sure we were satisfied with the outcome. JJ responded to all our texts and calls, even at night and on weekends. He made sure all our questions and concerns were answered. Overall Premier Restoration Hawaii did a great job restoring our bathroom better than before and absolutely would recommend them.

When my water heater broke and soaked 1/2 of my condo, TM and Lala came out within a couple of hours to vacuum up the water. They carefully tested my home for moisture and took photos of all the readings and set up blowers and heaters for the rest. They returned every day to monitor and move or remove dehumidifiers and blowers as needed. The last thing I wanted during the Covid stay-at-home-order was strangers in my home; however the Premier Restoration team wore their masks and rarely touched anything except their own machines. Everyone was extremely polite, diligent and thorough. They came every day for 6 days until every affected area tested dry. Once my carpet dried, Larry came out to clean it, and I assumed the water stains would not come out. I was told Larry was a miracle worker, and it's true. My carpet looked brand new when he finished. Then Mike came out with a 3-D imaging camera to take pictures and measurements for the restoration estimate. Jason worked with my insurance company to ensure that everything on the estimate would be covered. Once that was approved, Don came out to review the job and the next day, Sirian was here plugging holes, installing and painting the baseboards and tacking the carpet back down. Anna, the Oahu Project Manager, was always on top of the things, and assisted me with understanding the processes and paying the invoices. I highly recommend these sympathetic, diligent and friendly professionals. Every one of them gave me their cell numbers, so I could reach them as needed. They all did great work and made a bad situation as good as possible. Big Thank You to everyone at Premier!

Recently our house flooded from a broken waterline, we weren’t home when it happened and by the time we got home there was an inch of water through out the whole house, We were traumatized we got a hold of Premier Restoration who sent what we call the A team led by Jepp and his guys Jeff, Ryan and Ro, they worked fast, diligently and professionally, while also being courteous and informative. After 5 days of fans, humidifiers and exposing the wet areas that were hidden they were done, the house was dry and ready to be repaired. Thanks guys for your excellent work. Hope it never happens again but if it does, we know who to call and who to ask for. Mahalo Jack & Mary

Thank you to Scotty, Matt and Don! I had a major water leak in my apartment that impacted five other units. Premier was on the scene within 90 minutes to help with the drying and cleaning. The team did a great job and kept me informed throughout the process.

After discovering I had a water leak in the walls between my kitchen and bathroom vanity I was referred to Premier Restoration Hawaii to have them determine the extent of the damage. Due to their diligence with this aspect of the work I decided I would use them for what ended up being an abatement project and then reconstruction. EVERYONE I worked with was wonderful. As I was doing this from afar they were patient with all of my questions, kept me updated every step of the way, and I could not be happier with the quality of work that was done. I would highly recommend them to others.

After our washing machine flooded the laundry room and into a nearbv carpeted room, Scotty responded to our call immediately and provided excellent communication throughout the project. Matt and Kanai were the onsite technicians. They did an excellant job as they worked for three days drying out the area and monitoring to be sure all the water was dried up inside the walls to help prevent any mold from developing. I appreciated their respectfulness of our home and their efforts to keep me fully informed explaining the process along the way. I'm very pleased with the work provided.

Our condo building had a water leak emergency on March 29, 2021. The source unit responsible for the leak was right above us, and two of our bathrooms were affected.

Thank goodness the building manager called Premier Restoration right away, to test moisture and dry the walls for us with their professional equipment.

Adam and Noah from Premier took care of our unit over 3 days from March 30 to Apr 1. They were both excellent in customer service and communication with us. They went above and beyond to accommodate our schedule and minimize our stress level.

Excellent service by Premier! Definitely will keep them in our back pocket, in case of need in the future.

We had our dishwasher break and flood our kitchen and under our floor. Scotty, Matt and Kanai did an awesome job with the mitigation! They were quick to respond and had very flexible schedules to work with. They did a great job communicating throughout the process!

After only three months of owning our first home we had a leak in the wall. We worked directly with our insurance who sent Premier for water mitigation. The team that was sent was polite, attentive and very professional. They all wore a mask while in my home and cleaned up very well when they were done working. Lala's customer service really stood out to us. He worked with our schedule and was very personable during this difficult time. We are still not done with all the steps needed to get our house back to normal. but I am certain the Premier team will continue to do an amazing job.

Highly recommend Travis Riley. Very professional and personal. He did an exceptional job installing our new counter tops and cabinetry for my parents kitchen redo due to a water damage. I would request for for his services again if any work comes up either for my own home or to family and friends.

Kieron and Lala came out to help us with our water damage, they are a wealth of knowledge and assurance. They had much Aloha and did a spot on job looking for the water damage and setting up the driers. They treated us and our home like we were family. I would give them 2 thumbs up and a snap around the world. They are Awesome

Kieron and Lala came out for emergency damages from water coming out of the ceiling. They were professional, kind, efficient! If you ever have to call for services, DEFINITELY call here! They are amazing workers that explain every step of the way what is going on and they also check for understanding if you have any questions or concerns as well. Thank you for servicing our home!