Constraction reviews in Honolulu, Hawaii

This place is the worst. Do not use them for your water damage. They took multiple days to even notice part of the water damage and wasted precious days that could have been spent drying my home. Then they tried to overcharge us for extra days of equipment rental. If my husband hadn't spent hours after they left removing wet drywall and insulation, my home would still be wet. Save yourself a headache and use a different company

There was a leak in the neighbor's water heater in our apartment building that ended up flooding through the adjoining wall separating our apartments into our unit's storage room, a bit of our living room and foyer area, and completely soaking the common area's hallway between our two apartment's front doors. I was just returning from an afternoon appointment when I was called and told that I needed to go upstairs immediately to check on the apartment because there was a water leak. Yhe neighbor's property manager had apparently called Premier Restoration and Scottie's mitigation team arrived as soon as they could ... for the neighbor's apartment. After some clarification with higher ups and a quick signature authorizing them to enter our unit, Kama, Matt, and Don began work to extract flooded water from our unit's carpet, drying all affected walls, removing wet materials, and even detaching our lower corner cabinet in the kitchen to ensure everything dried completely. Despite the extensive dry wall cutting and insulation removal involved, the team kept things as neat and clean as possible, erecti g protecti e barrier walls for the storage room and kitchen to keep dust at a minimal level, vacuuming sawdust/debris as they removed wet materials, and protecting the carpets outside the barrier walls. This team did a really good, professional mitigation service, but I'm still working with their billing team to obtain a few corrections to the estimates made for this job. This review is to give props up to Scotti's mitigation team. I woud gladly have Premier back, if ever we ran Iinto another flood emergency in the future.

The people were very easy to work with and quick too. When they realized they could schedule us even sooner than originally planned, they jumped on it. Very grateful they took care of our condo, and prevented any further or lasting damage from occurring. Scotty was a great Project Manager and kept us up to date on everything, doing several check ups to ensure everything was drying out correctly. Matt & Kanai did a great job too. This company is no fuss and will tell you what you need to know to help you figure out what your options are for restoration, repairs, and even renovations.

They made a very stressful period less nerve wracking. Garrett and his crew (Kieron, Bill, and Kana'i) were amazing... professional, efficient, and respectful. They answered all of my questions and went above and beyond. Mahalo!

Premier Restoration did a fantastic job of taking care of mold and repair of our bathroom due to a leaky toilet. Talanoa and Patrick did the reconstruction. You can't tell that there was ever any damage. Amazing to me. I felt Talanoa went above and beyond calling us in the morning to let us know he was picking up supplies and time he expected to arrive. He was also able to accommodate our schedule. All much appreciated. I highly recommend Premier.

We recently engaged Premier Restoration Hawaii to repair extensive water damage in our condominium bathroom. Their work was professional and service superb. They were prompt, courteous, and flexible in meeting our specific needs. For anyone needing home reconstruction I would wholeheartedly recommend Premier Restoration Hawaii.

I had the opportunity to work with Premier Restoration Hawaii, and the experience was excellent from start to finish. This company specializes in water, mold, fire, and natural disaster restoration, and their professionalism is truly evident every step of the way.

Justin, Donald, Michael,and Cyrus from Premier Restoration mitigation team the most professional
and knowledgeable with the issues in our unit. Justin explained step by step what they will be doing and Donald and Michael worked out the details efficiently and kept my place as clean as possible while working on my unit. They changed their booties each time coming in and out of the contaminated area. Cyrus came also with Donald and assisted Donald in the cleanup and was also very professional and respectful to our unit . I have been in the customer service industry for 50 years and I would highly recommend the Premier Restoration group they are the Best if I have to give them a star I would give them 10 stars. Much mahalo

Exceptional service provided by Donald Keopuhiwa of Premier Restoration. Considerate, thorough & respectful of your property.

The mitigation team Justin, Donald, Mike and Cyrus working on my unit 3801 West Tower at the Moana Pacific Condominium. They are very professional and very informative throughout the process. They started the repair job immediately because of the extend of the water damage leaking from above. I would recommend this company highly. The team members and project manager are all very very nice and courteous.
They answered all my questions during the process. I will give all of them 10 stars.

I wanted to give a big thank you to Dylan, Matt and Isaiah for the fantastic job they did in restoring our son’s room! Water had leaked in through the roof and caused mold to form on the lower wall
near my son’s bed! Matt and Isaiah cleared his room of debris, unwanted furniture and objects until the room was clean as can be. Dylan was an excellent project manager and always kept me informed of what was happening and what the next steps would be! Thank you for your kindness Dylan!
I highly recommend Premier Restoration Hawaii if you find yourself in problem with mold! They are a kind and caring crew of fine workers! Mahalo for your Aloha Dylan, Matt and Isaiah!

Premier Restoration was contacted on August 21 to mitigate a huge leak initiated from a broken water heater above my unit. They responded immediate and was there with all the equipment and work crew to extract water, measure the wetness in ceiling walls, and floors and affected areas. Dylan who supervised the crew of 4 young men, Isaiah, Niko, Terran, and Bobby did an outstanding job. The crew immediately knew what to do in setting up water extraction machines, hoses and fans. They worked together extreme well and were efficient, clean, courteous and respectful. Dylan and his crew listened to all of my concerns and communicated the process and next steps each day. They were prompt in returning each day and on time to check the water dampness and take pictures to document the process from beginning to end. They cleaned up after each work shift and ensured to keep the unaffected areas pristine by taping up those rooms and areas. I cannot say enough about their professionalism and work ethics. Premier’s work quality and service is worth each penny spent! I had total peace of mind knowing they were handling this project. I will always refer Premier Restoration Hawaii to friends and colleagues in the future. Regards and Mahalo! Lorna

Donald did a great job on our home. He communicated well, was pleasant, and worked hard. He showed that he cared. We really appreciate his help!

Premier Restoration Hawaii 's workmanship and professionalism reach a level of excellence I could not even imagine. The quick response made a huge difference so that no further damage would occur.
They came out right away and in days had a crew complete both the master bathroom and guest bathroom. Please see the attached pictures.
The interactions I experienced at each level were outstanding. As an old timer, the respect, pride and superior workmanship meant a lot to me. The friendly staff from Tish to JJ to Henry et al were refreshing. I felt cared for as if they were my own children looking out for my best interests. Premier Restoration Hawaii runs their business as if you are family.

Called Premier Restoration to do some moisture testing and setup fans and a dehumidifier to help dry out a multifamily condo unit after a water leak. They responded right away and Garrett Estevez (Project Manager) helped make the process go as smoothly as possible.His communication was great, he was very informative and responsive whenever I called. Very happy with my experience with Premier Restoration Hawaii and would highly recommend.

Don Keopahiwa did the work. He's everything we could ask for as a tech, professional, through, pleasant, and courteous. We are very thankful for his work.

The construction company I work for used Premier Restoration's services to help cleanup some of the post-construction work. The two technicians, Kieron and Lala, who were sent to do the work were very punctual and professional. They had good communication and positive attitudes and got all the work done in a safe, thorough, and timely manner. We (along with our clients) are very pleased with how everything looks!

The team at Premier was excellent to work with. Every interaction, from office staff, to managers, estimators, & workmen was pleasant, helpful, professional, and reliable. The information I received about the process was very thorough, and left no doubts about what would happen to remediate a very bad mold situation. I received a very detailed summary of work completed including pictures. I am pleased with their results, and confident, for the first time in months about the health of my home.

This company came out after our roof started leaking and they were professional and personable from start to finish. The project manager, Garrett, did not hesitate to explain every step of the process, before, during, and after. They moved fast but were thorough throughout and we are definitely happy to have been paired with their services.

Between this company and insurance, it has taken over a month to get this project done. The project is drywall demo and repair of a couple of 2x2 sections. Not an extensive project. After multiple visits, I was told the project would be done today. It is not. Ive had to miss work for these visits. My property manager has had to call several times and is still waiting for a call back. If this job is a priority, I can imagine what happens with the other jobs. The employees themselves have all been great. If you send a team and its one guy, thats not a team, that's one guy. Insurance company chose this company. I could have went to Home Depot and did this a quarter of the time. I'll hook the toilet up myself so it's not sitting in my garage anymore. Over a month from demo to still incomplete isn't premier.

I had the pleasure of working with Darryan and Donald to help with a water leak issue with a homeowner I was assisting. Darryan was quick to respond and get one of his technicians out to the job. Special kudos to Donald, who went above and beyond to communicate and alleviate any concerns that homeowner had. He even came up with an alternate plan that was less intrusive and cut drying process in half the time. His professionalism and work ethic are top-notch! He’s a great asset to the Premier team! Mahalo Donald and Darryan!