Home Builder reviews across the US

Cheshire Oaks Homes are well built with an attention to detail. The builder, Fash Hatami, goes the extra mile to ensure his homes are of high quality. In addition, he follows up with his homebuyers. Their honesty & integrity is truly inspiring. Fash made our dream a reality. This Cheshire Oaks Homes client is very happy. I 100% recommend Cheshire Oaks Homes!

Fash Hatami is outstanding builder. Our home requires very little hvac support because of his care in placing foam insulation throughout the home. He responds quickly to any concerns we have and are grateful for his diligence in responding to our needs

As a neighbor witnessing the construction of a Cheshire home next door, I’m impressed with the quality of the build. Fash himself has been very helpful with completing some projects on our home that our own home builder neglected (a different builder). Highly recommend this company!

This phone number listed below, and several others I've been given, don't work. No voicemail. No answer. How do I reach someone?

Terrible representatives of this company. Should be reported to BBB. You're company will fail worse than the roman empire.

Terrible buying experience. Little to no support from warranty after purchase. Deck looks like an amateur built it. Dishwasher installed crooked, shoddy work all over the place. Warranty department just kicks the can down the road, don't bother with DW, they're stretched too thin. All their builder and sales associate seemed to care about was getting perfect marks on their survey review without actually providing the level of service for perfect marks. Warranty rep position has been turned over 3 times in 2 years...

I have owned a paired home purchased September 2021, from DW. I’m trying to continue to be patient, but the warranty work is still not finished after waiting well past the first year. The subs’ work, particularly the mechanical company, was sloppy, half finished in some places, and illogical excuses for why things don’t work, and when warranty work is scheduled by the DW warranty rep, they don’t even show up or call to reschedule. I’m having now the same issue with the flooring company trying to schedule warranty work. Most neighbors on my street have the same complaints. Thank you so much to my warranty rep for being diligent in trying to get the work scheduled, but to say this is frustrating is an understatement.

Friday, August 16, 2024. I discovered my crawlspace was taking on water. I placed a call to the DW emergency plumbing number Saturday morning and placed a warranty request. No response from the plumber. I was told they’d contact me. DW also said I was out of warranty. I ended up getting a plumber out here yesterday. Turns out the mainline broke! What water main breaks on a three-year-old house? Cost to fix, $15,000. I hope DW shows some character and accepts responsibility for this.
August 23, DW did the right thing and came out to repair the broken main. There was a rather large rock in the backfill around the pipe that over time had chipped away and caused a hole.

Tyler was able to begin to unravel this mess, but the real hero in this whole thing has been Railey, our new warranty rep. She deserves 5 stars. Really more. I have gone through six or seven warranty reps in the almost three years I have been here. She actually listens, then acts immediately while keeping me in the loop. It takes a woman to get things done around here. I hope she doesn’t leave us. She went well beyond and was here for the past two days. We’re still not quite finished, but she’s been wonderful.

To David Weekley: Please communicate with your homeowners. One of the biggest issues since I’ve been here is a lack thereof. My neighbor still has a long list of unresolved issues and can’t get your attention. I brought up with Railey a lot of concerns I had with the warranty program and the competence of the subcontractors. Please ask her about them and learn.

We rent a house in a subdivision made by DW. We wanted to rent before buying. Thank did we did! This home was built in 2019 and it is already falling apart, and just back design in the first place. Cabinet doors falling off, cracks in the walls, stairs, counters. Huge gaps by the dishwasher. Terrible hvac, we can never get the upstairs cool in the summer and the ac just runs 24/7. We had a pipe burst this winter. The plumber said it’s because the builder didn’t properly slant the outside pipe, so water just sits there and freezes. Terrible plumbing in all of the bathrooms. Terrible use of space in the design. The garage has 40 foot ceiling, the air just stays trapped there so the garage is always hot. I could go on. I do NOT recommend buying anything from this builder!!!

We had such a great experience with Custom Homes. They've done 2 projects for us - a complete remodeling of our un-finished basement in St. Paul, and a smaller project the next year upstairs. The finished project of the basement was amazing, and way better than we hoped for. But the best part of our experience was their team. We've had other work done in Rochester, and were used to poor communication and projects going way over time. Shane could not be more communicative - he answers day and night, on weekends, over calls and texts. The project finished early, even though we had substantial requests including digging out the floor to increase the ceiling height. Like I said, we've already used them again for a smaller project - I'm sure if we end up getting other work done, they'll be top of our list!

They did a wonderful job renovating our kitchen, bathroom, and replacing our deck. All the subcontractors were very professional and easy to work with. Finished the work ahead of
schedule. Great attention to detail- always responsive to any questions or concerns.

We used Custom Homes for a major remodel of our home which included demolition, excavation, & complex structural changes. Shane, Craig, & Jason were great to work with & the cost/fee structure was reasonable & transparent. I would not hesitate to recommend them to handle your project.

We are newbies in the home ownership world and had a mid-century that needed A LOT of TLC. Our main concerns were quality and communication. Shane and the Custom team have are great to work with. They are very transparent on pricing, offer lots of guidance, and are very responsive/accountable. They have great tracking (savvy app and financial reviews) and I would definitely use them again.

We've worked with Custom Homes over the past 2 years and it's been a great experience. We've worked with other contractors over the years and the folks at cutom truly raised the bar for our expectations. We had an old, sagging garage built on a failing foundation that custom replaced for us with a new, 2-story garage that is the envy of the neighborhood. They also replaced the siding on our haouse as a part of the project. We appreciated that they were willing to work with us to figure out a few things that couldn't be anticipated until we actually broke ground on the project. We knew we were likely to run into a sewer line and some other issues along the way that would add work to the project. Custom was very up front about estimating the costs as well as giving us some idea what add-ons might cost. Throughout the project, we found them to be a friendly and approachable bunch of folks. Their online tool and app made it easy to get questions and answers back and forth and to approve material selections as we went along. We were also impressed by the quality of their sub-contractors. We found them all to be professional, talented, and approachable. Like any big project of this sort, questions came up from time to time and occasionaly corrections needed to happen but the good nature of the custom team made these easy to work through. Lastly, we'd be remiss if we didn't note their individual commitment to quality work. Each time one of them was doing work at our property, I was impressed by how meticulous they were. They are truly a bunch of craftsmen themselves and I really respect that. A big thanks to Jason, Craig, and Shane as well as their office staff. You made a big project bearable and we love our new garage!!

We were first-time home builders in the east metro of the Twin Cities, so the process felt a bit daunting at first. From our very first meeting, Shane, Craig, and Jason made everything approachable and straightforward. Shane led the charge as our main contractor, always organized, communicative, and patient with our questions. Craig brought a great eye for detail and creative solutions, and Jason handled the site prep and excavation work with precision and care.

The entire team helped us navigate each stage of the build with confidence. They were transparent, easy to work with, and genuinely reasonable when decisions or changes needed to be made. Our build timeline stayed impressively on target, only slightly delayed by the inevitable supply chain issues during the COVID period, which were completely outside anyone’s control.

Their subcontractors were all excellent, and if something did not go perfectly, Shane and his team always stepped in quickly to make it right or hold their subs accountable. That accountability really stood out to us because it is clear they care about the quality of their work and the satisfaction of their clients long after closing.

Even a couple of years after moving in, the Custom Homes team remains responsive and helpful whenever we have reached out about anything related to the original build. That level of ongoing support is rare and speaks volumes about their integrity and commitment to their homeowners.

We would absolutely recommend Custom Homes to anyone considering a custom build. Their professionalism, reliability, and genuine care for their clients made the process as smooth as possible, and if we ever decide to build again, they will be our first call.

Custom Homes did an amazing job on our ADU in Hopkins. They worked with us getting the plans approved by the city. Their communication with was excellent. Always only a text message away. We are so pleased with our beautiful new construction.

The agents are not on duty during posted business hours.

Great company with knowledgeable and friendly people to work with. Answered all my questions and the quality of homes are amazing. Highly recommend!

I live in a dream home finder’s newly developed community. This morning i attempted to dispose of a trash item in a trash can within the community where I live and the project manager came out aggressively yelling at me like I was his enemy and told me that he was going to report me and try to have me charged with a felony. I apologized and left in tears. Being a single young woman it humiliated me and scared me. I feel like moving now.

Dennis recently had an item covered which technically did not fall under warranty and was missed on final walkthrough before closing. Appreciate the help.

I have been pleasantly surprised at DREAMFINDERS quick response each time I requested urgent repair under their warranty program. The team responded the same morning and issued orders for the repairs immediately. Toby has been very helpful and supper efficient. Cannot thank you enough. Monique

I had a serious issue with the distribution of air throughout my house that was leaving two rooms upstairs and one down way too hot in the summer and colder in the winter. I figured that's just how it is but my home was under warranty with Dream Builders so I gave them a call. They put me in touch with the warranty manager Toby. My warranty was like within *days* of expiring but he treated me and the situation like my house had been built yesterday. The guys come out from Carolina Air with a full array of modern HVAC diagnostic equipment and went to work. They were super professional guys and even better answered all my questions about the ins and outs of pressure balancing, filter use, things unique to heat pumps, etc. They were here for half a day to get the job done right and my house feels like paradise. So if you buy from Dream Builders call Toby because he got it done and beautifully at that.