HVAC reviews across the US

These guys really scammed me. They charged me double from what they quoted after doing services that I had not authorized and they never even sent me the inspection report. Totally disreputable

AAA Timberline repaired our crumbling chimney in the fall of October 2019. They were quick, efficient, and did an excellent job. After comparing prices with other companies, AAA Timberline was very fair and we were very pleased with their work and professionalism. They also performed a routine service of our fireplace as well. Definitely recommend!

It was great working with AAA Timerline. Jeff Kramer was knowledgeable and gave multiple options for chimney upgrade. reasonable cost and on-time delivery of services. I would highly recommend them for Chimney upgrades and rebuilds.

Great customer service with AAA Timberline! It was easy to schedule a visit through the website and they got back to me right away to confirm what we needed. Very professional and capable - excellent business to work with!

We had three men come out and quote on our fireplace repair. Of the three, only AAA Timberline actually showed up and finished the job. They brought the job in on time, under budget and they were super friendly to work with. If you need your chimney repaired, there is no better company in Western New York than AAA Timberline.

I highly recommend AAA Timberline! When I called for a service check on my gas insert, it took less than a week for an appointment.My service technician was prompt, very knowledgeable and did a beautiful job cleaning out my fireplace and insert area. It was night and day upon completion. Very professional company to deal with and in the future if I need a replacement or more service I would definitely call them!

Highly recommend - from the quote process through to the final detail of my two chimney rebuild the AAA team is just that - AAA. Reasonable pricing, high quality workmanship with friendly professional staff

I had a tech come out to my house about 4 months ago to look at a broken blower. He came and got information to order the part and install, but never called back. So about 2 months ago, I called again to follow up and they had no record of that visit. So over the phone, I gave them all the info they needed and I was told I’d get a call back with an estimate and to schedule. I have yet to hear anything after a month and a half. So I guess I have to look elsewhere, as not getting this fixed has led to more issues with my fireplace!

Thank you Jeff and your crew, great job. I love my gas fireplace and the crew were a pleasure. Highly recommend this company

Our chimney started leaking during a recent rain. The word leak does not do it justice. In a panic we called AAA Timberline (who we have recently started using to do fireplace maintenance). They had just been here to give us an estimate to replace the chimney cap as we were already weary of the condition. The owner responded to us instantly at 6pm Weds night, and told us he would try to see if he could secure the appropriate equipment to get this done on Friday and before the next rain. Sure enough, he emailed us again by 7 am on Thursday to tell us he was going to be able to rent a high-lift since our roof was so steep and tall. Had the equipment here by 8 am on Friday and job complete by 2pm. Looks fantastic. Works fantastic. We have “worked” with other local fireplace shops and have never had such great interactions. These company deserves and wants your business and it shows.

AAA Timberline was great. Ryan completed the estimate and was patient with my questions. Dave completed the repairs excellently and was respectful of our home. Larry handled the billing and was very helpful and communicative. It's nice to have fires again after the repair of our firebox and chimney cleaning. Thank you! Dawn

I had an old, tall, brick vent chimney and needed to vent my new boiler/water heater up. They brought the vent chimney down 10 feet to the allowable height, pointed, cleaned up, installed a new cap and ran the vent up. They did a great job, very professional and very nice to work with. Highly recommend them.

My wife called way back in February for a part fix on our fireplace. Her review is further below if you want more details, but to summarize, they forgot about us. They said they would make it right and prioritize our order and install, and as you can see, it’s been 4 more months and we’ve had 1 more phone call with them in the middle of July where they said “oh we didn’t order the part because we weren’t sure you still wanted it”. I’m not sure if there’s just poor communication between the workers, or If they genuinely don’t care about their customers, but they have caused so many more problems for my family, as we now need to find a company who will replace this piece before it gets cold, which is now weeks away instead of months. At every turn we thought they would do the right thing, but it seems at every turn we were wrong.

After contacting 26 different businesses and contractors to install our metal chimney, AAA was one of the only a few to even respond. In order to expedite the job we purchased all our own piping and stove, with AAA giving us guidance along the way to make sure we were buying the right materials.

Their pricing for the install was very competitive and fair, and they had the job done great in two days. We’ve been using the stove nonstop since heat our home. Thanks to everyone at AAA Timberline for the terrific work. If we need any work done at the next house we know who to call!

What a super great experience, called for a service to have our fire place checked cleaned and just an overall look over , one of the owners came over , (Jeff), what a Gentleman, he completely checked our fireplace place inside and out , went over everything , basically a fireplace 101, learned a lot on the do’s and don’t’s and how to care for and maintain our fireplace, we would so recommend and trust this company with anything you need them for, truly an honorable trusting company , thank you Jeff for making us feel safe and more knowledgeable, your very appreciated
Thank You Dale & Mary

I contacted AAA Timberline along with several other chimney repair companies in the spring to get quotes for replacing my crumbling chimney, which is over 100 years old. Their price was reasonable, even three times lower than one of the competitors. They offered me various solutions, including a more maintenance-free option that involved removing the exterior brickwork. They showed up weeks ahead of schedule and completed the job in just one day. After finishing, they did a fantastic job cleaning up, and the quality of their work was outstanding. I would certainly recommend them to anyone in need of chimney repair or replacement

We are really happy with the work done by Felgemacher. Every person I interacted with during the process was friendly, informative, and professional. The repairs they did on our chimney look great and their guarantee on their work gives us confidence that if we were to run into a problem they would take care of it. We are looking forward to using them again in the future as we would like to have a gas fireplace installed. Would definitely recommend to anyone who needs the services they provide.

We made an appointment for a yearly check and we're surprised how quickly we could have someone come.
Sean H arrived promptly, he was pleasant and cleaned the inside and glass front. Nice job.

Incredible service! We needed our chimney repaired. Felgemacher was great. They came out and gave us a quote quickly. We did have to wait a couple months for the work to be done. When they came- the workers were GREAT! They went out of there way to make sure that the brick matched perfectly. They actually went to several locations to find the "right " brink. We felt that they went above and beyond to make sure that we were happy. The finished project is perfect! I couldn't recommend them more!

Very happy we went with this company. They did a fantastic job cleaned up after themselves, and Alex answered all our questions wouldn’t hesitate to recommend them to our friends.

Felgemacher quickly diagnosed the issue with our leaking chimney and gave us an estimate. Erick, the technician sent to our house to do the actual repair was very friendly, courteous and professional. They completed the repair and cleaned up after themselves. We are happy with the work done and would recommend them to any of our friends and family.