Appliance Repair reviews in Chicago, Illinois

I wish I could give them zero stars. The first visit was fine. The technician diagnosed the problem and ordered the parts necessary for repair. The parts came directly to my house and have been sitting on my fridge, in the box for the last 3 weeks because they keep canceling on the morning of my appointment. I have missed work twice and they have cancelled twice with no explanation. Who does that?! I have been without a fridge for over a month now. Honestly, I think this company is a scam and should be blacklisted. Whoever reads this, please do not use this company if you have a choice. They are awful. I feel like it is necessary to take this company to court and sue for all the money lost from people missing work only for them to not show up. Just a thought.

If I could post a zero, I would have. I had repair scheduled Nov 1st and PAID someone to sit at my house (8-5pm ) window. They sent a message that they cancelled. I never was able to speak with a person. VOICEMAIL loop at EVERY phone number available. The chat function the tried to UPSELL me to a home warranty. Shame on you Sears for using this sham to fix your warrantied appliances. (my dryer is 2 months old!) I still have no idea if they will show at the next date because I can not talk to anyone.
UPDATE they yet again rescheduled my appointment to a date that doesn't work. Let's see if they show up Fri Nov 4th.
More to come on this drama. Again tried to upsell me to a home warranty.
UPDATE It is now Nov 4th and they cancelled again and the dates offered are when I am out of town. They can not help me until Nov 17. That is 5 weeks of a non functioning dryer that is only 4 months old. .WHO in their right mind would use them if they do not have to..... Lets see what happens next..
Last update.... Finally fixed after sitting at home waiting for 3 9 hour days. They were still trying to sell me a home warranty
Do not ever buy anything that binds you to using their service. Shame on you Kenmore and Costco for contracting with A & E

Tech came out in a timely manner, I let him know the sensor had been cleaned 2 months ago. He chose to clean it again; within 2 hours my furnace was not working again (Monday). Called the warranty place to have the tech come back out (same Monday) as I took off work. He said he could come Tuesday between 8-9, but I could not take off work again. I was then told someone else would get it in their schedule for Wednesday, never received a response, text the company no response, then Thursday was told they would contact the warranty company, still nothing. Went back to the home warranty company and as of today (Friday), furnace is still not repaired.

GREAT CUSTOMER SERVICE NOTTTTT !!!! HORRIBLE Follow up!!!

**NEVER PURCHASE ANY LG PRODUCTS. **NEVER USE A & E Appliance Repair** Both their products and their customer service are terrible.

My LG refrigerator stopped working after two years, and it is a disgrace that LG does not have their own technicians. LG spent almost ten days looking for technicians in my area. They apparently found this company to come and fix my refrigerator.

I got an appointment two weeks after they discovered this company. The technician initially arrived and diagnosed the problem before ordering the parts, which were then shipped to my home address. Then they scheduled a follow-up appointment three weeks after the initial visit. The technician arrived and replaced the parts, assuring that everything is in working order. I told him before he left that it didn't appear to be working, but he said we had to wait 24 hours for the compressor to kick in.
Guess what? I was right. It did not work. Then they had more parts shipped to my house and scheduled me for another appointment three weeks after the second visit, which was today. They have the 8am to 5pm time slot. I took the day off from work to wait for this guy to arrive. Around noon, a guy calls and cancels the appointment, citing some lame excuse. We've been without a refrigerator for over two and a half months. This is outrageous. Is LG a real company, or are they operating from a rooftop? They should be selling something else.
Worst company ever. Stay away from LG and this company which is actually Sears. Shame on them.

Parts were ordered to do repair on 7/3 and arrived on 7/6. Install was scheduled for 8-12 am on 7/10. When I checked status “parts not yet shipped” though I had a confirming email confirming delivery. The department responsible for tracking parts shipments failed miserably! No one was scheduled to service my unit today 8/10. Fortunately I had the phone number for the tech that evaluated my unit so I was able to talk with him. Neither Sears nor A&E have a phone system that allows for person to person dialog.

American Home Shield needs a new service provider!

Web shows open at 7:00, phone says 8:00, 8:15 still not open

NOT CLOSED

Always prompt, friendly and very knowledge.

Great service and great prices, we will be using them again

The store is closed.
No more service.

Bad people to do business with.

Good service always on time ,shane is very helpful .

We have used American Home several times over the years and have to say that they are great. Always on time, responsive and reasonably priced service. Shane is awesome… very professional and friendly. Highly recommended!!!

They were sent to us via our home warranty company. They were prompt in scheduling, clear in communication, courteous & prompt in service. The tech was very capable and pleasant to work with.

Prompt and professional. Spent time diagnosing the problem.

The technician was very conscientious and thorough

Great service. Professional and quick.

He was GREAT!! Something i would like to fo yearly!

They get the job done no questions asked highly referred

Fast response, professional technician.
If you own a business and you want your problem fixed, those are the people you want to call.

Bryce is great. He is not happy until he solves the problem.