Home Services reviews in Chicago, Illinois

I use this company each time for my carpet cleaning. They are amazing Richard did a really good job cleaning my carpet. Thanks We Clean Carpet.

I was very pleased with the outcome of all the cleaning that was done today and Ben was awesome!!!!! I would recommend asking for Ben because he was very detailed, and did a great job

Very polite...nice conversation. I had the deep cleaning with the fragrance. My l-shaped sofa looks brand new. 1st time it's been cleaned in 5yrs.

The technician was very professional and explained the process well. I'm totally satisfied with the carpet cleaning service. Yes, I would recommend!!

Ben did a phenomenal job cleaning our white sectional. It looks as good as new! He was quick, efficient, and provided great communication and service. I look forward to having the couch cleaned once a year to maintain the longevity of the sectional with pets.

Kyle did an amazing job. We had some real bad stains and he did a great job of making them go away. I recommend their services to anyone. Thanks!

I would like to share my excellent experience with Andrew and the outstanding work he performed on my furniture. He was extremely knowledgeable, courteous, and thorough. My couch looks clean, refreshed, and as good as new. I highly recommend his services.

We clean carpets did an amazing job. They were prompt, clear with what my expectation should be and were very helpful. They did four rugs in about an hour time and they’re almost dry to the touch. I highly recommend them.

WCC got service tech Andrew out the same day I called. He worked on a (very yellow) pet stain on a light carpet, but the stain was a week old and could not be entirely removed. Still, he worked away at it for half an hour and it looks SO MUCH better than it did. I'm satisfied. Andrew was friendly, upbeat, and professional. He definitely knew what he was doing, but was rather irked the stain couldn't be entirely removed!

The carpet cleaning tech was very good but the pricing was not as expected...I had no idea until he arrived that it would be an extra $100 and up to$400 to sanitize. I had one spot in the family room that needed sanitizer which cost the extra 100. Price transparency is important before the tech arrives... This would have been a 5 otherwise

Terrible! Don't waste your time or money! The cleaning is as basic as they come. I could have done a better job with my little green machine from Bissell. The price is to get them in the door. The they start with the add-ons! Do you want deep clean, sanitize, stain removal, etc ....I guess you get what you pay for! The guy was nice at least. Lol

Richard was great! He cleaned everything very thoroughly and was done in less than an hour. Very professional and courteous. Will definitely use them again :)

I was happy with the overall carpet cleaning service. My carpets came out clean and smelled fresh, which I really appreciated. Jillian did a great job—very thorough and professional. My only concern was the timing. My appointment was scheduled between 9-11AM, but he arrived around 12:30 PM. I almost had to cancel due to other errands, so that part was frustrating, anyway, thank you for the service!

Edit: The company came out and cleaned it again and it is much better. I appreciate their effort to correct the issue.

Very disappointed. I asked the technician upfront if my small bedroom carpet could be cleaned and was assured the deep clean would make a big difference. I paid $130, but the carpet still looks terrible. The service manager later denied I even purchased the deep clean—even though it’s on my invoice—and didn’t resolve the issue. Feels like they cared more about money than quality or honesty.

Kyle showed up well before my arrival window and got right to work. Extremely happy with his level of professionalism and the service he provided. My rug has been restored!! Thanks, Kyle!

This business has been a disaster to work with. Right before the holidays I decided to clean my Whisper Shag rug. 1st guy was supposedly to do works and stain guard lastly. An hour or so after he, Benjamin leaves I see yellow spots showing up threw the long fibers. I called to let them know going how do I treat this now. They send another tech to look at it, he completely agreed the carpet was indeed still dirty and I even was going threw the fabrics and was finding pieces of random stuff in them, for all I know it could have been pizza crumbs! Regardless. After that tech finishes he and I are looking over the water and the rug, he again agrees that he has no clue what the first guy did because it doesn't look like it was ever cleaned. So I called a asked for my over 200.00 back. They refused!!! I called and reported this. Jon the service manager actually has this Benjamin call me and he's try to argue with me it's clean. I tell him it is still dirty. I am still waiting for 3rd cleaning because this shag carpet has not received the cleaning that is required for the beautiful fabric. I don't know what's wrong with this business, bunch of guys ripping people off with their crappy carpet cleaning services. I have had my carpet covered to preserve their carpet job with nothing else ever touching it for several weeks now because the 3rd guy never showed up for the 3rd appointment that I made with Benjamin to send someone back out. This guy is argumentative telling me I won't give you your money back, our service isn't a guarantee, you read the contract(neverdid)... arguing it is clean, when it even still feels dirty upon touching the long whisper fabric. This is very unfortunate when I just want a clean carpet! Just 1, glad I didn't allow for more!!

I used We Clean Carpet last year and had a decent experience, which is why I decided to rebook this year to have my rug and sofa cleaned. Unfortunately, this time was a very different experience. I paid extra for a deep clean of my modular sofa, but it was clear that only a quick surface pass was done. The rug was partially under the sofa, and the technician neither moved the furniture nor asked me to—so only part of the rug was cleaned. When the technician left, my floors from the living room through the kitchen and entryway were soaked. It appeared that a bucket or cleaning residue had been dropped in the kitchen, as dirty water with hair and sud splashes were left all over my refrigerator and floors. The cleaning machine also emitted a strong burning or melted rubber smell. To make matters worse, the cleaning tool scratched the wall behind my sofa, leaving a black line across the entire back area. I called the company three times to speak with a manager about these issues, but no one has returned my call.

Great job. Docked 1 star as the rep over the phone did not accurately price me based on the description I provided of my modular couch + ottoman. Ended up being more, otherwise, the tech was friendly and did a good job. I appreciated that he cleaned up the water from the floor after. I would use this service in the future.

The cleaner, Mr. Kyle, performed a great job, he steamed cleaned my livingrm, 3 bedrms, & a similar hallway. Mr. Kyle was respectful, curious, and answered all my questions. While he was here my neighbors were calling & texting asking me to give them feedback on the great job your company did. Thank you so much for your business. Plus the rooms smell so good! Sincerely, Ms. Gun

Terrible. The tech was at my house all day. He did not finish the job (his boss told him to leave when I called out the damage he did to our house), he severely overcharged us for extras that were not needed and not applied, and he damaged our walls and hardwood flooring. Numerous calls to try to resolve the issue have been ignored. On the few times I have spoken to someone, “their boss” promised to call back and never did. Still trying to resolve this issue 6 months later…

The treatment did not work