House Cleaning reviews in Chicago, Illinois

The 2 men were ready to leave after 15 minutes. I had to ask them to check the second level of my house. It was obvious that they did not check it, and both down spouts were not flushed and one of them was plugged. I would not recommend Prime Time Window Cleaning
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Use these guys! Jonathan and Christopher did an amazing job powerwashing our home. They were respectful of our property, thorough in power washing our home, and polite and professional. This was the best service and the cost was very reasonable. Use these guys!

We had our gutters cleaned for the 4th time by Prime Time. They showed up on time and completed the work in a very reasonable amount of time. The service person was polite and efficient.

Terrible experience with this company! Technician showed up late in a beat up old vehicle and no identifiable uniform. Supposed to clean inside and outside windows in my home. Charged me for more windows than my home has, missed cleaning the inside of many windows and left visible dirt and smudges on many. I sent the company photos and requested a partial refund. Crickets. Beware of using this company!

They did a great job the only problem was that the price was little bit different from I got quoted because if the window was double hinge it counts as two windows not so I had to pay more than expected but overall good job

Jonathan did a great job cleaning the gutters and all the windows inside and out. Put the debris from the gutters in a bag and was very professional and friendly. I will definitely use them again!

They cleaned my mother's gutters. She was very pleased. They showed before and after pictures. I will definitely use them again for my mother's house and mine. Top notch service and work!

Technician was on time and did a great job. I contracted for house power washing and roof sweeping and my home looks like new. Would recommend PrimeTime to friends and family.

no one showed up--no texts, calls only go to AI, nothing!! Second time they've missed an appointment--and this one was to assess possible damage done when they clean my gutters!
Awful customer service, no reliability. nice website---bad service

We scheduled this job last minute and the crew that came out was amazing and also patient!! The clean wi does brightened up the space immediately! I would 10/10 use them again

Roman was on time. Worked quickly and left no mess. Went over details of his work and showed pictures of the gutters after cleaning. Highly recommend Prime Time.

Great customer service and competitive prices! Guys showed up at designated time and completed the work quickly. The rooms look so bright. I would hire again without hesitation.

Windows were beautifully cleaned. Their machine was fast and really thorough. The next day it rained and the windows are still fantastic. He also cleaned the gutters really thoroughly. He was polite and terrific!

Have been a customer for many years. Impressed with their reliable service. Everyone I’ve dealt with, from the person who answers the phone and makes the appointments to the service technicians who’ve worked at my house, have been friendly, helpful, hard working, and gotten the job done. Shout out to Yurri H for being especially helpful when he recently did my gutters.

I contacted Prime time window cleaning late Sunday night. Not expecting any response until the following day. They contacted me immediately and we were able to make arrangements for the following Tuesday. They were polite and very expedient in their work. Showed up on time and very professional. Very pleased with the completed work.

I contracted out for 2 properties to have the windows washed inside and outside including screens. This is my honest experience with Juan and their customer service.
1. I was told after windows were cleaned that tracks were not included: which I was willing to pay extra for and I did.
2. I was told that out of all the technicians client only myself and one other person had complaints
3. After waiting for the technician at my second property I was told that if the work was done I could not complain
I also spoke with customer service several times during the appointment today. I was told I must be misinterpreting what was said to me. I paid for the first house and then respectfully canceled the contracted service for my second house. It is unfortunate that a company does not believe their clients on their honest experiences. I did do a walk through with Juan at the first house to verify what the job entailed. I had never had my windows cleaned before and I did not think it was obvious that tracks were not to be included. I do think there needs to be more transparency. My biggest issue and why I’m even writing this review is that no one should be spoken to so rudely when they are willing to pay for the service and for it to be completed satisfactorily (especially with an add on cost).

Yuri was great. He explained the process and showed me detailed pricing estimate and did a thorough cleaning of windows, frames and screens which were all very dirty post construction on our house. Highly recommend Prime Time!

Very prompt response from Pricilla and was able to schedule gutter cleaning the next day as weather permitted. Yuri came and did a great job within the window given. Highly recommend.

The service was amazing! This is the second time that I’ve used Prime Time Window cleaning. Wally did a very thorough cleaning and my windows and skylight look incredible. I am happy to put the blinds down to let the light filter in. No more spider webs! The office staff are tremendous too. Highly recommend this company!

We luckily got serviced because our neighbor was also getting their windows cleaned so decided to tag along. Our service provider, Wally was incredibly skilled, navigating our tall windows that face a very busy major street. Because our windows were filthy, he was extremely thorough and had to clean it a few times. It was day and night from before and after. We will absolutely use them again every year and request our service technician!

I hired Prime Time Windows to fix a leak in my gutter. They came out, I paid in full, and I was told the leak was fixed. The very next day, it was leaking again. I sent images and a video. The technician, Sean, admitted the mistake and apologized and said he would come out, but never did.

Since then, I have contacted the company multiple times over the past few weeks. Each time, I was told someone would come back out to address the issue. That has never happened. At this point, I no longer believe they intend to return.

I also requested a refund since the repair clearly did not work and no follow-up service was provided. That request was denied.

This has been extremely frustrating and disappointing. I paid for a repair that was not completed and received repeated promises that were never kept. Based on my experience, I cannot recommend this company.

I was in communication Sean and a few other people. None of whom were helpful.