HVAC reviews in Chicago, Illinois

They did a fantastic job, were super upfront about what they'd do and didn't try to sell me anything extra.

This was by far the best experience I've had with a home services business. My boiler system is extremely complex, but Victor from Toro tackled it head-on without giving up. His expertise and professionalism were outstanding - he's a truly talented individual who also happens to be very nice. Overall, I'm thoroughly impressed with Toro's service. If you have a similar issue, stop looking elsewhere. Toro has it covered, and you won't regret choosing them.

I've had a top-notch experience with this company, from start to finish. They kept me in the loop every step of the way, were respectful, and provided excellent support. As a property manager, I deal with numerous service providers; they stood out for their courtesy, expertise, and attention to detail. The team did an outstanding job replacing my HVAC unit, exceeding my expectations. Thanks again, Victor and his crew, for your professionalism and assistance!

We've had Victor and Toro's team handle our home services needs for four years - they're a top-notch, trustworthy family-run operation with excellent customer service and professionalism.

Toro Heating and Cooling provided top-notch service. They arrived promptly at 7 pm, traveling a considerable distance to reach my residence. The technician quickly diagnosed the issue within 10 minutes and resolved it in just 30 minutes. Victor and his partner were extremely knowledgeable and honest. I highly recommend Toro Heating & Cooling for their expertise and reliability.

We've been relying on Toro's HVAC team for six years now and can confidently say they're the best. Victor went above and beyond, even saving us from a disastrous breakdown - we're extremely grateful to have them looking after our heating and cooling needs.

The situation was complicated, but Victor handled it with professionalism. He kept us informed throughout the process and worked tirelessly to get the necessary approvals. Once he succeeded, the installation happened remarkably quickly - under 24 hours. The installers were proficient and efficient. Overall, a great job by the Toro team, especially Victor, who deserves praise for his efforts.

Victor is exceptional. He replaced my entire radiating system with expertise, and I'm extremely satisfied with the work done in Evanston, highly recommending his services.

Victor exceeded expectations - extremely knowledgeable, yet approachable and considerate. Exceptional service from a truly outstanding individual.

Victor did an amazing job despite the bad timing - our furnace failed on the coldest day so far this winter at 7pm, but he still showed up around 9pm and helped us get warm with a temporary fix. The next day, he returned to finish the job professionally and at a fair price.

I've had a consistently great experience with Victor Verde - he's one of the best. Extremely friendly and professional, he genuinely goes above and beyond with his work. As someone who operates in the LGBTQ+ bar scene, it's refreshing to have an ally like Victor. Today's interactions were outstanding - a rare find in our line of work. If you're in need of HVAC service, Victor is your go-to guy, hands down.

We've had nothing but excellent service from TORO Heating & Cooling. Their technician, Victor, is upfront, knowledgeable, and dependable - exactly what we need for our home's critical systems like heating and cooling. Chicago's unpredictable weather can be overwhelming, but Victor has consistently come through to resolve issues quickly and effectively. Most recently, he tracked down a suitable furnace replacement for one of my rental units and installed it within 24 hours. His expertise is invaluable - you won't find better value anywhere else!

Toro/Victor has been outstanding and consistently delivered exceptional service tailored to my home's HVAC needs. I've received honest, reliable, and dependable care – a true standout in the industry.

I've had two positive experiences with Toro, and it's consistent quality I'm impressed with each time. Recently, I was stuck dealing with a shady company that couldn't fix my AC for months - they quoted me over $5k to sort it out. In desperation, I called Toro for a second opinion. They arrived the same day, fixed the issue in about 20 minutes, and charged me just $250. The team is prompt, transparent, and genuinely knowledgeable. Working with them was effortless and stress-free - they truly deliver on their promise of excellent service.

John and Victor exceeded expectations - knowledgeable, skilled, and courteous professionals with excellent communication.

I had a tough time getting my HVAC fixed by another company, but the team from Toro really stepped up. They spent plenty of time with the unit, figuring out what was wrong and finding the right part. They even went out of their way to get it on the same day - they drove 2 hours to pick it up so I'd have heat that night. The follow-up call the next morning from Victor confirmed everything was working smoothly. Toro's crew did a great job, no question.

Our furnace gave out and our home warranty company sent Victor from TORO over to take a look. With winter in full swing and young kids at home, we needed this fixed ASAP. Victor was super responsive and worked fast to get everything sorted out - even called me to see if he could squeeze us in an extra day early like originally planned. He was also top-notch professionally throughout the whole process.

I lost heat in my home, so I contacted my home warranty provider who arranged for a visit from Toro the very next day. I directly reached out to Toro and they were able to come over on that same day. They quickly identified the issue and ordered the necessary parts through my warranty company. A representative from Toro kept me updated with regular calls until the part arrived, which was installed promptly once it came in. The entire team at Toro are friendly and courteous, always punctual and have never given me any trouble. I would highly recommend them to anyone and look forward to my next scheduled appointment.

Their customer service is non-existent - they don't bother answering calls or responding to voicemails. This lack of communication left me with no choice but to cancel a planned doctor's appointment and medical procedure weeks in advance due to an unresolved issue regarding their scheduled visit time, which was determined by my landlord's warranty company. I had already waited 10 scorching days without AC during the summer heatwave with multiple 90-degree days, only to be unable to get in touch to confirm their service window.

Despite this frustrating experience, their prompt repair when they finally arrived means I'm giving them two stars for that part.

I'm thoroughly impressed with Victor and his team from Toro Heating & Cooling. Victor himself is the epitome of professionalism, exceeding expectations to ensure my wife's and my comfort. His team was prompt, exceptionally friendly, and courteous. Their exceptional service left me wanting more. I'd enthusiastically recommend them without hesitation – I'd give them a perfect score if possible.

I'm satisfied with Super Home Warranty's setup, which paired me with Toro for HVAC upkeep. Victor has been my dedicated service agent for two years now. He consistently delivers professional service, providing thorough maintenance for my HVAC units. I've specifically requested him, and I'll continue to request Toro Heating and Cooling, ensuring Victor handles our system. Thanks, Victor - look forward to seeing you in the fall!