HVAC reviews in Chicago, Illinois

Carls' attention to detail was impressive. The technician was courteous, understanding the job required, and I'll definitely be using them again and telling others about my positive experience.

Adrian provided excellent service. He showed up on time, thoroughly assessed the issue, listened to our concerns, fixed everything promptly, and did it at reasonable costs. We're highly satisfied with his work and would definitely hire him again.

Called for a routine check-up, got an extremely detailed job done, giving us total reassurance before winter arrived.

I was blown away by Brian's down-to-earth approach and exceptional knowledge. His team delivered top-notch service, showing professionalism and attention to detail. The equipment is impressive and the work is flawless - I'm thoroughly impressed.

Called today with a furnace issue - they arrived promptly, no extra charges. Had everything needed on hand and threw in maintenance on another unit without charge. Impressed by professionalism and courtesy.

Mike arrived quickly after my call and instantly identified the problem. He efficiently resolved the issue and ensured the entire AC system was functioning correctly. Extremely pleasant to deal with - a great experience, especially for finding trustworthy professionals in this line of work.

They're top-notch. The tech was fantastic, breaking down everything clearly. Installation was straightforward, done to a high standard, with a spotless finish. Their staff are excellent, professional, and courteous - a credit to the company's reputation for quality work.

Had an initial appointment set up with a two-hour window, but no call by 4pm. I called to confirm if someone would still show up, and was told they were just busy, one would arrive ASAP. I never heard back until the next day at 5pm, saying they couldn't make it out that day after all. Essentially, I had already resolved the issue with another company for less than their inspection fee. Don't let the good reviews fool you - I'll definitely recommend going elsewhere for any needs; their reputation isn't as solid as it seems.

On Thursday, my husband called me saying the heat stopped working. I arranged an appointment with another company, but their technician couldn't find a burnt circuit board on his truck, so he needed to order one. When we contacted Carls Heating and Cooling, their tech confirmed our issue and fortunately had the exact part in his truck, got it fixed, and we're very grateful for their service.

The team from Mike's business handled the AC installation with ease, navigating a complex job that turned out to be more involved than initially anticipated. Their professionalism shone through every step of the process, with clear explanations for each task they performed. It's clear they're dedicated to delivering high-quality work, and their attention to detail showed in the finished result. The entire project was completed on schedule with minimal disruption – a testament to their organization and expertise.

Mike delivered top-notch service. He arrived promptly, meeting the one-hour window I specified. His professionalism, courtesy, and expertise were impressive. Mike took the time to explain the process and kept me informed every step of the way, completing the job efficiently and leaving me thoroughly pleased.

Mike is an excellent technician - knowledgeable and friendly. He explained everything clearly, helped identify problems, and came up with effective solutions. His troubleshooting skills and communication style are top-notch. Highly recommend for a reliable service experience.

I had an absolutely appalling experience with this company. The technician showed up, acted like he was completely disinterested in the job, and spent less than 10 minutes here before asking me to pay him. He seemed extremely distracted and was smoking right in front of me - it was really concerning. To make matters worse, he made some unacceptable comments towards me when I told him I wasn't happy with the service fee he quoted. His behavior was completely unprofessional and racist. The quote he gave me initially was $190, but later said it would be $79 - that's not how you do business. I'm extremely shaken by this experience and will definitely be filing a complaint to ensure my safety and protection is taken seriously.

The technician from Carl's Heating And Cooling arrived unexpectedly, resolving the issue with my ailing air conditioner last night. He was courteous, efficient, and clearly communicated the problem with my unit. Prompt repair service - much appreciated.

I've consistently been impressed with the professionalism, politeness, and knowledge of Carl's Heating And Cooling staff over the past three years. They set a high standard for customer service that many companies could learn from by observing their team in action. I wholeheartedly endorse this business.

Mike did the job fast and did it right. He took the time to explain something I didn't know about my AC and furnace install, which impressed me. Mike is very competent and thorough. Highly recommended!

Mike was a pleasure to deal with - professional, courteous, and incredibly thorough. He took the time to explain every detail of the furnace cleaning process and even helped me understand how it works and some tips for improvement. Highly satisfied with Carl's Heating And Cooling.

If you're stuck with a heating issue, this company is worth a shot. Their response time is fast, their staff is courteous, and the tech's focus on getting it right is commendable. You'll be glad you called them - they've won me over for good.

I've been a loyal customer of Carl's Heating And Cooling for many years now. Their commitment to professionalism and strong work ethic is unmatched. They have a remarkable ability to break down complex furnace and air conditioning concepts into easily digestible terms, even for someone like me with limited knowledge. I appreciate their willingness to ask questions, listen attentively to my responses, and then patiently address my concerns via email.

Carls Heating And Cooling went above and beyond for me. Tom took a genuine interest in helping me find an HVAC system that suited my home, budget, and needs. The installation team was thorough and patient, ensuring I fully understood the new equipment and thermostat before leaving. They also checked in after the job to guarantee everything was working correctly. Given the significant investment I made in this replacement, I'm extremely pleased with the outcome and would highly recommend Carls Heating And Cooling to anyone considering a similar upgrade.

We've relied on Carl's Heating And Cooling for years, and their service has consistently been top-notch. They've upgraded our old equipment with new A/C and furnace units, performed routine maintenance, and provided knowledgeable and respectful technicians. Their customer service is also exceptional – it's refreshing to find a company that genuinely cares about its customers. Highly recommend giving them a call!