Plumbing reviews in Chicago, Illinois

Extremely helpful staff, pricing in-line with supplier MSRP

Before going here, I'd started at a big-box store... and discovered they didn't carry the brand that was used by my home's prior owners when they were refinishing our bathrooms at all. Consumers Supply was the nearest company that _was_ a dealer, and I'm glad I ended up there!

This business is split into two sides -- one more oriented at selling to professionals and other people who already know what they need; and a showroom with staff who focus on helping homeowners/DIYers/&c figure out their needs; I'm firmly a member of the latter camp.

When I first came in here, it was near their closing time on Saturday, and it was packed -- there were several staff on hand, but also a heavy customer load. Even so, they spent the time to help me figure out parts compatible with my preexisting, discontinued equipment that had broken (including helping to _identify_ that discontinued equipment) -- and I went away entirely happy.

Unfortunately, I realized after getting home that I hadn't listened to 100% of everything that very helpful staff told me, and I was missing a piece. Since their weekend hours had ended, I came back the next Monday over my lunch break and bought the last part -- a Grohe hose (the one I'd had didn't work with the short threading on one end, and didn't fit the holder on the other). While it perfectly meets my needs (again, thanks to the staff's guidance), I was going to be complaining about the price of that (>$100) hose in this review, and docking a star -- but comparing to online pricing, it's the supplier asking an unreasonable amount; the store's selling price for that hose was in line with MSRP, and I'm glad to be supporting a local business that puts effort into having staff that know their products and have the communication skills to guide the clueless. :)

Luis thanks for your help. I'm a pretty hands on type of guy. Luis not only sold me parts, he help diagnose the issue. I saved so much money than going to Four seasons ....This company is lucky to have a guy like Luis,,,, thanks Consumer Supply

Henry

Great service at great pricing!

Always my first stop for plumbing supplies great service every time and a great stock of residential and commercial supplies

Ordered a Williams wall furnace. Product failed multiple times in a few months. Consumer supply would not refund purchase even after multiple warranty parts failed. They do not stand by the products they sell.

Been going to Consumers for 40 years. Rick the owner “hands on” his staff professional and always on point. Even when I have an issue that I can’t handle. Consumers always points me in the right direction. Inexpensive and always helpful!

Good plumbing supply shop. They have a good location wish they had a bigger lot but thats okay. Knowkedgavle dudes at the counter. Its a good place. I would reccomend them. I got a water ram kit. Glad they had it.

Consumers Supply is top notch!!!

Rick Brenner runs a tight ship whether you're a contractor working with his knowledgeable materials staff or if you're a developer, designer or homeowner making kitchen, bathroom, patio or whatever purchases working with his design staff...you are in great hands.

On the design side, I have found Joe Chouinard to be extraordinarily helpful, easy to engage in my goals and a delight to work with. My projects are always better, and generally less expensive, when he's involved!

We started a bathroom project a couple of weeks before COVID shut everything down in March, 2020. In fact, we just managed to get the Schrock cabinet order in before the showroom closed for what was, at the time, to be two or three weeks.

Two months later, the cabinet arrived, lost my contractor and my highrise stopped all construction projects. Consumer stored my 96"x36" utility cabinet for a year...no charge. Just picked it up this week! Definitely extenuating circumstances but that's who Consumer is. They rise to the occasion and come through!

Great service. Joe Chouinard is a wonderful designer. We had all new kitchen and living room cabinets done. Highly recommend this place!

Great variety. I found the handle I can't find in Amazon!!

If you want the fairest prices the nicest people and the most knowledgeable staff then consumers is the place for you

Hung up on me when I tried to dig in a bit deeper on price transparency. Apparently $99 for someone to come take a look

Impressed with how quickly they handled the problem. Everything’s working like new again!

I didn’t need services, needed an estimate to replace a part. Told I had to pay $120 service fee anyway. The plumber was an hour later than he said he’d be. I paid the “service fee”. Yet, never received an estimate after numerous calls and emails. RIP OFF!!

this is a referral service, and not an actual plumbing company. you may get a good plumber that shows up or you may not. I did not and had to go through a maze of companies and phone numbers to figure out who actually showed up at my house. Pierce could not even tell me who they sent to my house. As a consumer, this is rather alarming really.

Mark the technician came out to our house for an emergency sewer backup into the basement. He was personable, efficient, explained what he was suggesting and doing at every step and did a great job. He also gave detailed options for what we might do for follow-up to prevent the same problem in the future, including estimated costs. Great service.

Thanks for coming to the rescue. They rescued and restored the use of our toilet and shower in a very professional, informative and efficient manner. The two plumbers were very personable, knowledgeable, fast and efficient. Excellent work! Would highly recommend.

We have reached out to the company to remedy an issue and they haven't responded. They incorrectly replaced a wax ring on a toilet in a second floor unit in our building. As a result, sewage leaked into the wall and down to the ceiling of a first floor unit. If they had just fixed the problem, I wouldn't be leaving this review. We now have to repair our drywall to the cost of more than $2,500.

Available on short notice to fix a leaky gas valve, they showed up the same day. The space to work in was small but they tried to do the job in the confined space without cutting a bigger hole and succeeded. Very kind and easy to work with all around. Especially in contrast to the plumber I worked with before who took 3+ days to schedule, this was a huge step up.

I experienced flooding in my home due to a toilet overflowing. I called Pierce Plumbing Service and scheduled an emergency callback with the after hours operator. Mark contacted me immediately and came out shortly thereafter. He figured out what the problem was and tackled it right away. He let me know what was happening every step of the way and made sure that I understood my options. Thank you again Pierce Plumbing Service!

Excellent customer service. Mark was able to come out less than an hour after we experienced a problem with a shower valve and had it fixed in 30 minutes or so. Fair pricing and quality work. Previously bought hot water heater from them as well. This company is my go to first call for plumbing services. Highly recommend to others!!!