HVAC reviews in Joliet, Illinois

From the moment I called them needing service/replacement of my furnace I received exceptional customer service. They went out of their way to help me when my furnace went out and could not have gotten better service anywhere. I decided to replace my furnace after having many issues with it and opted to replace the AC unit at same time. They came out the very next day after confirming I was going to give them my business to install, which was great because my heat was out. They did not want to leave me without heat and adjusted their schedule to help me. The install lasted all day, 9-7pm as my units to be replaced were quite old and entailed a lot of work. The two men doing the install worked the entire time and did a great job. Everyone I dealt with was wonderful and I highly recommend them as a company. The pricing was also much better than another company I had quote the same job, they were almost half the price for the same equipment! I will definitely refer all of my friends and family to use Johansen and Anderson!

So I have had my second install of a new furnace and ac unit from Johansen and Anderson today at my new house. My experience was every bit of as good as my first one! Again they came right out, but this time for my old (28 years old!!) ac unit dying. Unfortunately since it was so old, there was no repairing it and needed a new one. I decided to get a new furnace at same time since that was also 28 years old.

J and A was able to come out within days to install and completed the job in less than 8 hours! They did a great job and were very pleasant. They also cleaned up everything afterwards. I am very happy to continue having Johansen and Anderson come for my hvac needs and will keep doing so due to my great experiences!

When Travis arrived he was professional yet friendly and made me feel comfortable allowing him in our house
He was very thorough. In checking and cleaning our furnace and was able to answer all the questions I asked
I used to have Four seasons until they told me they couldn’t come check my A/C, that wasn’t working a few years back on the extremely hot days, for 5 days and we had their maintenance contract.
I will recommend Johansson and Anderson to everyone. They showed up the same day we called them and fixed the problem w/o trying to sell us a new unit
Thank you Travis for being so kind and thorough. You seem to enjoy your job and that is a plus to customers

The rep was prompt and very professional. He performed the inspection and necessary adjustments, plus changed our filter for us. We joined the plan for 2x per year for AC inspection as well. We had had the same contact in our area for over 20 years and he died last May. We felt lost at first but now feel we have good competent people to do this maintenance for us! Thank you!

The technician was very professional and friendly. Evan has been here before for hvac inspections and excellent every time. Yohansen and Anderson is a respected service that you can really count on to do the best work.

Made appointment and tech was on time on day of. Johansen and Anderson called to let me know tech was on his way. Tech did a thorough job of cleaning and checking everything on furnace was working properly. He did great job of explaining things. Very Happy.

My tech today was Evan. He explained everything I needed to know about my AC unit repair, gave me options and some maintenance tips. My experience with scheduling the appointment was great too. Very helpful over the phone. Highly recommend.

I do not comment on service often, but I'd like to let the man know who came out on 08/02/2024 @ 1130pm that we apolgize for inconveniencing you. We were relying on the company's "any day, any hour" advertising to not only provide a quality service but a professional presence. The customer server rep was very helpful but the service technician was less than desirable. The moment my husband spoke to him on the phone, he relayed in a disgusted manner that "god, i gotta get dressed to come to your house" and then upon his arrival the short, irritated, and uninformed responses were very off putting. To feel that we are an inconvenience for a service we are paying for is a pure failure in cutomer service. Our experience tonight has been a determining factor in our future service needs.

I was very disappointed by what happened with this company. I called for a quote for a new A/C. When the service guy came out, he told me that there was no problem with my current A/C and that they could come back again in a month to check it. I was charged $160 for the “service call” despite no work being done and not getting my quote.

As a young woman who is a homeowner, I know that it’s easy to try to manipulate people in my position. I was disappointed that this happened to me. Do better.

When we moved into our home over 4 years ago, we "inherited" a fairly new furnace and AC unit. We've never had to maintain these before. Everyone I've dealt with has been excellent. They're always on time and explain what they do and answer questions. I'd totally recommend them to anyone.

Service technician showed up quickly and fixed the problem with our furnace. Jason was very knowledgeable, personable and attentive to our needs. Great job!

Johansen & Anderson fully met all expectations in scheduling and executing this most recent annual HVAC maintenance. But I question their business sense in requesting customers post reviews on a platform that requires signing in to google. I recently made the mistake of using google instead of Duck-Duck-Go to research pet accessories and am now constantly pestered by targeted ads even though I bought everything I needed and do not need more.

I have used J&A 3 times now for a/c cleaning, and 2x for seasonal furnace check ups. Very punctual, polite, professional!! Will continue to use them. May not be the cheapest around, but for this you get what you pay, very thorough! Update Nov. 2023 same great service, and when they do the job, they are thorough!! Travis is excellent!!

Friendly customer service representative made scheduling service easy. Evan, the technician that performed the inspection and cleaning of our furnace was professional, personal, and thorough. We are very happy that we chose Johansen & Anderson and will continue to work with them in the future.

On a Saturday night I called J & A because of a referral of a senior I helped many times. She suggested I call them because they were reasonable compared to the others that tried to sell her more than she needed!

When Jason called me back a short time later, he said it might only be a compressor. I ask roughly how much and he said an earlier job was $950. I asked when can you come and was elated to find out the next day late morning but early afternoon the latest. AND ON FATHER'S DAY TOO!!! Even though Jason is a cool dad himself, he makes sure other dads are COOL TOO!!! 🥶

When you think of Jason and Heating & A/C you can think of a lot of scary things of someone coming to hurt you! This Jason at J & A doesn't hide behind a mask and you will feel blessed that he is around year round and not out to TRICK just TREAT you the BEST whenever you need him!!! The part for mine turned out to be less TOO!!!

On behalf of all the people that you helped in the past, currently and in the future, thank you for being who you are; A REAL BLESSING!!! 💪😇👊💥

Had a new furnace and a/ c installed. Everything went perfect with the install. The installers were on time and extremely efficient . We couldn’t have been more pleased with J & A.. also had a hot water heater installed on the same day. The cost of the project was exactly what was quoted.

The technician that came to clean the furnace was excellent. He was very professional , efficient, and friendly. Great job! My parents (this was their house) had been very satisfied customers of Johansen and Anderson for many years and I am carrying on with the tradition. I will call them for all my heating and a/c needs.

Professional, experienced technicians, prompt response for emergency service, persistent to solve issues. Highly recommend

The Service Technician arrived on time and got right to work. He asked me what had happened that prompted me to call, then thoroughly checked out my furnace and fixed the problem. He then cleaned the furnace and ran it through a heating cycle. Thanks for the excellent service!

I needed a new furnace and a/c and after getting 4 prices Johansen & Anderson came in with a very fair price and honest price. The installation was scheduled fast and the crew finished the job in a very clean and timely manner. Tony and his crew kept me informed during the whole process and we couldn’t be happier.

Arrived on time with a full crew to replace two central A/Cs and a furnace. Very professional and efficient and were done in one day. Systems working perfect. Great job!

We had Johansen & Anderson out to inspect our furnace and also check our AC cause it wasn't working. Our repair man was very through, neat and clean.
He got our AC working , it was really dirty inside and he totally washed it all out and cleaned it. It's now working
Perfectly. Nice efficient gentleman.
We'd totally have them out again.
Really good company, they've been in
Business a real long time. We highly
recommend them. G. Coldwater