Constraction reviews in Niles, Illinois

After discovering a substantial leak, Mario and his team were very quick to respond and begin mitigation work, preventing thousands of dollars in further damage. The quality of work and communication were excellent. The equipment setup was very professional, and a member from the Servpro team visited daily to check on status and provide guidance and updates.

In all, their work was of excellent quality. I highly recommend Servpro of Morton Grove / East Niles.

(Additional thanks to Diego, Alberto, Luis, and Ivan for their professionalism and kindness).

The Servpro crew from Morton Grove was excellent. The team was led by George and included Alberto, Luis, Jose, Gabriel and Diego. They were certain to make sure my issues were fixed before they considered themselves finished with my condo. A nice group a guys who really know their craft. Thanks again!

We had a water issue in our home.
Ivan, Gabriel, and Diego were able to come out quickly. This is a definite plus in situations like this.
Ivan was professional, friendly, and clear. He answered all our questions.
Gabriel and Diego were friendly too.
Ivan did an excellent job communicating with us throughout the entire process. They were on time and left everything clean. We were impressed.
We highly recommend Ivan, Gabriel, and Diego and have already been sharing with our friends in the event they ever need this type of service.
Ivan, Gabriel, and Diego you guys are great!

Thank you.

Kudos to your team
Mario!

I can’t say enough how happy we were with the service and how professional Alberto and Diego were, 5 stars is not high enough!! Highly recommend Servpro and both these guys!! Mario was great as well!

I had such a fantastic experience under awful conditions. George Santer, the project manager, could not have been any more professional, knowledgeable, patient, and accommodating. He is extremely knowledgeable and answered all my questions and took numerous phone calls from me to answer even more questions. He was very reassuring during the process. Ivan and Luis came to do the remediation and they were also so professional, accommodating and kind. Despite the mess they walked into they left the basement extremely tidy. I truly appreciate all that they have done and will do to assist me during a trying time. I would highly recommend them.

I had Ivan M & Michell working on my basement drywall because of a crazy flood had water seeping in under walls and and under the baseboard did there thing professionally and smoothly in the matter on about an 1hour and 30 mins came in at 1 left at 2:35 exactly stayed an extra 5 mins just to make sure everything was working the way it should and told me to call if any problems were to arise.

These guys were amazing…. Jose and Ivan took care of my whole full finished basement that flooded. Wrapped up everything in plastic nice and safe and ripped up all the padding and carpet and took off all the floor trim … Hauled it out to their trucks and placed all these machines down there to dry it out and no smell. A couple days later now and you would never know my flood happened.

Thanks to George the project manager who was amazing for having his guys Ivan and Jose do a phenomenal job !!!!!!!! It was like god sent me three angels quickly !!!
Thank you I would highly recommend you guys to everyone !!!!

I had a home fire happen last week and Ivan, Jose and Alfredo came to my home and were able to have it cleaned and make it safe for my family to return living there. I am forever grateful for them and helping me get through a traumatic experience. I highly recommend them. They also worked smoothly with my home insurance so that saved me a headache!

Love these guys! I had a toilet overflow, not sure how that happened, its just me and my wife in the home. My wife got home and freaked out, so much water. We tried to clean it up but there was no way we could do it ourselves . our agent called in ServiceMaster. These guys first calmed my wife, I couldn't do it, then they walked us through the process and started their thing. There was a lot of drywall that had to come out but fortunately they were able to save the floors. Thanks for all your help. The girls at the office are great too.

Remember that time when it rained 2 ½ inches in 30 minutes? Yeah. That night, within moments, my tenants’ garden apartment was literally under water: 9:30 at night, the three of us were running around, screaming, throwing towels everywhere, but it was like using a cotton ball to soak up a river. The next morning, I went on Yelp and randomly chose Servicemaster by Zaba to clean up the mess. Here’s how it went down: I called the Zaba office and the phone was answered immediately by a real person; my insurance information was recorded and I was told crews could be out within 30 minutes (!wow!); within that time, at least two trucks showed up, workers spilled out, and the mitigation began. Every bit of wet material - from carpet to drywall to cabinets -- was removed immediately to prevent mold and further damage, and what remained was sanitized. Drying equipment was placed throughout and the big dry out began.

But then came a SNAFU. A big one. One that made me cry. My insurance (ALLSTATE) said they would deny the claim. Why? After first approving my claim, the adjuster came back and quoted my uneducated description, deciding against coverage. Mind you, the adjuster did NOT bother to visit the apartment. Moreover, I do not know an overhead injector pump from a sump pump, seepage from back up, sewer this or sewer that, or other specialized insurance lingo. All I knew is that water was ankle deep in my apartment and it was an unlivable mess. Now, Allstate was making it a catastrophe!!!!! So much for those “good hands!”

However, I didn’t have to worry: Neil Omar, owner of Servicemaster by Zaba, personally came to my home to help me. We did a walk through of my whole place, looked at the pumps, drains, and sewer locations. Then, we got on the phone with Allstate and talked to the adjuster’s manager. Within a few minutes, my claim was approved.

I am not naive that Neil had a vested interest in the deal. But if not for him, I would have gotten screwed. He would have gotten paid either way but, instead, he worked ON MY BEHALF. That’s customer service - for ZABA, the CUSTOMER comes first!

We hired service master when our basement got flooded, our insurance agent told us to call them. They did a great job and their communication was always on point. We had a lot of mess in the basement due to all the sewer water, I appreciate their patience and the employees are great.

I had a burst pipe in the middle of the night and one of my guest rooms was damaged. Service Master was able to get a crew to me first thing in the morning. Everyone was super helpful and treated my home as if it was their own while doing the necessary work.

Phenomenal, professional and precise.

Their name says it all -- SERVICE MASTER! The service we received at our organization was impeccable. From the customer service to their on site associates, we had the best experience hiring them to give our theatre a deep cleaning. The moment we had patrons walk in, you could tell the freshness of the air from cleaning out the air ducts and the immaculate floors. We totally appreciate the team that serviced our organization, they arrived at our facility with smiles and made sure we were pleased with their work.

I highly recommend their service from small to large businesses.

I called ServiceMaster by Zaba while my basement was in the middle of flooding. In a panic, I asked for a crew to be sent out asap. (It was a horrible storm that day with lots of power outages) Brittany explained that they were all booked up and would have someone out in 24 hours, but would call me if anyone cancelled. I wasn't hopeful.
Well, sure enough...two hours later, Brittany called to say that someone had cancelled and they could make it to my house within two hours. A crew of 4 people came over and looked at the damages. A full verbal and written estimate and explanation was provided on the spot. We agreed to the work and these amazing men went to work. This crew was TOP NOTCH. They worked non stop to remove the water soaked carpeting, remove the baseboards around my basement and cut holes in the walls for air circulation to prevent molding. Then several fans were placed around the rooms. They explained what would take place over the next few days and when they would be back to pick up the equipment. All of the guys were friendly, professional, neat, hardworking and did everything as promised without any surprises or hidden fees. This was not an easy job at all !
The equipment was picked up, as promised, and followup calls were made by the office to see if were were satisfied with our services.
I hope that I don't ever need restoration services again, but I can assure you that I wouldn't call anyone else except ServiceMaster by ZABA. I learned that the ServiceMasters are independently owned. I cannot speak for the other locations.....but based on my experience, there is no need to look elsewhere.
I usually do not write on-line reviews, but I felt that this was something worth taking the time to share. A huge thanks to Brittany, Diana and the rest of the crew from Zaba. You made a really lousy situation in our basement so much easier!!!! THANK YOU FOR EVERYTHING !!!!!

A few weeks ago, heavy downpours snuck up on us overnight and I woke up to a flooded basement. Almost every house on our block was flooded in Lake Forest. My neighbor was using this servicemaster for his flood and highly recommended them. The crews did an outstanding job and worked through the night to complete the work, they were very professional and the employees very polite.

A few days ago I came home to find that a pipe burst in my bathroom and the whole place flooded. I tried cleaning up whatever I could by myself but gave up and decided to look for a water damage restoration service in Chicago. I found ServiceMaster by Zaba online, read the reviews, and decided to hire them. They saved my home!

The water removal and cleanup service wasn't cheap but they worked with my insurance company and billed them directly. I'm really fortunate for Diana and her team. They are top notch and I'll definitely use them in the future for other cleaning services.

When a huge tree fell on my garage roof in West Rogers Park on 8/10/20, I was devastated by the destruction. My garage roof had collapsed under the weight of the tree and my car was inside. The tree knocked down power lines; branches and debris covered my yard and another neighbor's yard. My insurance company, State Farm, recommended I call ServiceMaster by Zaba, and I am SO glad I did. The crew, Fernando, Jonathan, and Martin, came the next morning and worked tirelessly for several hours. I was amazed at how much they accomplished. Both yards are now clear of branches and they managed to prop up the garage roof with 2 by 4's, so I could get my car to a body shop. Furthermore, since I was afraid to drive it myself, they offered to do it themselves. When Fernando went to get more lumber to prevent further damage, Jonathan and Martin kept working furiously fast on the cleanup. They even managed to free up the power lines so ComEd could reconnect the wires. These guys are really the best!

I honestly thought that we were not going to have freezing temperatures this winter. I left Chicago in the beginning of January to work on a project in California. I had a friend coming over to check the mail and water the plants, of course he decides to turn the heat down because the weather has been great. I am in California not even thinking about Chicago. I get a call last week from the unit below me to say that it is raining in their unit. My pipes froze and they busted, this was a horrible call on a day of a big presentation. The building manager called servicemaster and they went into my unit, it was a horrible mess, water damage everywhere, they had to open up my walls, the worst part is that I have blown-in insulation and that gets everywhere. I am out of town trying and dealing with my insurance company, the neighbors and the restoration company was overwhelming. My downstairs neighbor had worse water damage than I did, it was i nightmare. I spoke with ServiceMaster and they really helped me navigate everything and everyone, they put me at ease and they made sure to let my down stairs neighbor know that they were going to take care of them as well.

I flew in a week later. My unit was almost completely bare but they left it clean, I expected it to be dirty and debris everywhere but they were so clean and covered all my furniture. The unit below me was also very clean but they had to move out. ServiceMaster is not finished with all their work, there was so much structure materials that were wet, but they saved the day we still have a long road of construction ahead of us. Thank you ServiceMaster!

I was out of town for the long holiday weekend, unfortunately I turned the heat down and my pipes burst. I didnt think that would happen because the heat was not off, but some of my exterior plumbing just froze. needless to say I came home a thick layer of ice throughout my floors, walls, ceilings, you name it...it all froze. Fortunately ServiceMaster does the maintenance in our building and were on site that day, I have a duplex condo so no one else was affected but me. Jonathan was onsite from Service Master, he called the project manager and they came over, I had a mess. I called the insurance company and property management company. I let ServiceMaster by Zaba take care of the all the insurance paper work, I see them in my building all the time so I trust them 100% and they have always been very honest to work with. I had to move out. ServiceMaster packed up my stuff and put it in storage, the cleaners came and took my laundry and emergency items. I will be out of my condo for several months, lesson learned, dont turn the heat down. Service Master has been great to work with.

I had a burst pipe in my master bathroom , there was extensive water damage throughout the house. Insurance recommended Servicemaster Zaba for emergency services.  They had a team at my house within the hour.  They did a great job and handled the entire claims process.

Update: Work is (almost) complete (issues with granite in my kitchen, but I'm living here now) and I have to say that I do love my condo. The floors look great, the cabinets look great, and so does the paint job. Despite a few things outstanding, I am going to say that I loved the service. There were a few hiccups along the way (there are always hiccups and you're bound to get frustrated at some point when your house is destroyed), but each time I called Service Master and they got on top of the situation. Service Master helped me during each part of the process and made sure to take care of me. Although I would prefer not to have to do this again, it is great to know that my insurance and the company rebuilding my house looked out for me.

I returned from a vacation in Spain to find my condo covered in water. My Insurance company sent out ServiceMaster by Zaba. It was 9 PM at night and ServiceMaster came out right away and cleared out all of the water from the ceiling, floor, and walls. They were tired and had been up all day in horrible winter weather, but they stayed until everything was done. The crew had great attitudes.

A few days later I had a pack out scheduled and they came and packed up all (and I mean all) of my stuff in my living room, kitchen, and spare room. There was one small glitch where we took down a light fixture in the hallway in order to get my couch out and they said that the people coming in 2 days could put it back on for me, but apparently it was connected to my condos internet connect (oops)... so I got a little yelled at, but that wasn't there fault we should have just put the fixture back right away.

The next step was removing my hardwood floor that was damaged, cabinets, a foot of the walls (to prevent mold), and Island. The crew came it and removed everything in two days. They were all great. Then they worked closely with my Insurance company to come up with an estimate. I talked to ServiceMaster and to my adjuster about what needed to be done, but then they went and came to an agreement an the monetary figure. Also, because they work with my insurance company they new what kind of floor samples, etc would be needed.

They helped me fill out all of the paperwork and mail it to my mortgage company in order to get them to sign off on the check my insurance company made out to the mortgage company and myself. Since they know this process, they new all of the documents that the mortgage company would need and would ask for.

Lately I've been a bit frustrated because things are moving slow to get the reconstruction started. I do understand why as they have communicated with me. They answer all of my calls and I think they understand my frustration. I had a good meeting today with the office manager who took the time to sit down with me and answer all of my questions. We are about ready to sign the contract and we should begin building in a day or two.

I usually don't give out a perfect 5/5 rating and I think I gave them a 4 just because the whole project isn't finished yet. Once everything is done then hopeful I can update this post.