Constraction reviews in Niles, Illinois

They came to my house in Niles, IL after a long night of rain and flooding after my sump pump went out. They showed up in a timely manner and took out all of my carpet, disinfected the flooring, and cleaned the whole basement quickly and professionally. The crew that came out was very friendly and introduced themselves individually which made me feel more comfortable about the whole situation. They explained step by step what they were doing and also what they recommended. I would definitely recommend these guys to anyone who has to deal with flooding or any problems and they have earned a lifelong customer from me.

Had a major water damage in my house last week. Service Master came to help us with it. Have nothing but amazing things to say about Fernando and his crew.
They made a nightmare of a time for me & my family much easier to deal with.
Very professional. Would wish no one has to deal with water damage but if you do highly recommend Service Master, specially Fernando and his crew. Wish had more stars to add than 5. :)

We had an emergency flood situation in our basement. They not only responded immediately but were so professional and calm during such a anxious time for my family. When these unexpected events happen you need not only expertise but prompt results so I definitely would say their name matches what they provide you with. Their water restoration specialists were very informative, took care of our concerns and I’m happy to say got our basement back to be pre flood! I’m thankful and will definitely continue to recommend them to our family and friends.

I’m torn how to review, because the guys who provided the service did a wonderful job, but the admin service was awful. They came as scheduled to do water remediation, worked with our insurance co smoothly, removed walls,cabinets and counters to do the dry out without damaging the cabinets, cleaned up well—just great! But we told them from the beginning that we hoped they would do the reconstruction as well. They kept promising to send a bid or call us back tomorrow, day after day. That was 2 weeks ago, so we have given up on this branch. To just never return a customer call seems like pretty bad business practice.

Leaky water heater
I live in a large family home in Chicago with my wife and two sons. About three nights ago our entire house flooded because of a leaky water heater. We had so much water, My neighbor recommended ServiceMaster, so I called them and spoke to Diana the owner. She walked me through the process and got all of the info needed to start the cleanup process. In less than an hour her team arrived with equipment and got to work. They removed all of the water and restored everything. Fantastic service, ServiceMaster

After Hurricane Florence our home was in shambles. We called some local companies for remediation services and were quickly disappointed by them. We called ServiceMaster Restoration By Zaba at the suggestion of our insurance carrier. ServiceMaster contacted us and set an appointment to survey the damage. Neil and Lewis came to our home (which was in a state of destruction from Florence) and actually took the time to put on shoe covers (even though I told them they didn't have to) because they respected our home. They surveyed the damage and quickly submitted the repair estimate to our insurance carrier. During the remediation process Neil, Lewis and their Entire crew acted in a professional and respectful manner. I had no problem in leaving them in my home unattended because they were extremely trustworthy. I could go on and on but I'll simply say that I Highly Recommend ServiceMaster By Zaba. The office and field staff are among the best crew that I have ever dealt with.

Fernando and his team "hand held" my situation from the moment I called him to report the incident. Fernando was EXTREMELY helpful in guiding me with what to discard, how to value the lost items, how to present the same to my insurance adjustor and sharing his own personal experience with the process. Every time I contacted him with questions during the process he again was informative, patient and continued to provide guidance. On the day my personal property was delivered his staff was uber professional (laid contractor paper on the new floors, asked for placement of furniture, etc. ) and even removed an old wine refrigerator from the rental unit where I was residing). I will share my positive review with my insurance agent and the adjuster. In todays "new" world of difficulty with expected customer service (and lack thereof) Fernando and his team were a pleasant surprise. I do hope I never have to use his services again (lol) however if I do I know I will be satisfied.

"We have an Act of Kindness Policy" that's what I was told when a technician went out of his way to make sons' day. As a mother who has a special needs child I have to consider a lot more factors that can impact my family in any situation. In February my son's room was affected by an ice dam, it was actually raining through the window, I was frustrated because I am working from home, I have an infant, I have e-learning going on for my 8yr old, and I have a 4 yr old austic child at home, and now this. I was not able to call insurance right away because of so much happening all at once. I finally got around to it 1 week later and dealing with insurance was not easy, they had too many calls from so many ice dams. I called three restoration companies and explained to them I have a special needs child who also has anxiety and I needed to make sure we can come up with a plan to get the work done. Everyone I spoke with was not very understanding, so I felt that way, I think they thought I was overreacting, I know everyone was busy. My agent told me to call this ServiceMaster and I am glad I did, they were very understanding and took care of me. The manager that came out to my house said he has a nephew with autism so he understands what I am going through. He explained that they will be making noise during the tear out process as well as leave machines for a few days that make noise. My son is very sensitive to noises so I knew this was going to be an issue. Luis, the project manager, recommended I call insurance and explain to them I will need a place to stay for a few weeks, although I only have one room with water damage, I am in a situation where I cannot be at home with my child during this process. Luis asked me to call while he was at my home and luckily we were able to get a hold of someone and they completely understood my situation. I was placed in a hotel for a few weeks. ServiceMaster worked quickly to get the room dried out and repaired. I was unable to do the final inspection with them because I was running late. When I came home I thought it would be dusty and they left everything clean, the room looked great, but what was very touching was a package that they left for my son on his bed, it had a few cars and a soccer ball. They actually took notice of my son's interests by seeing what was in his room and kindly bought him some toys, I did not expect this at all. My son was so happy. I called one of the techs that was here waiting for me who had to leave and just thanked him so much. Mark the technician said it is our policy to do kind things for people. If I could give them 100 stars I would.

Words fail as to how great the Zaba team is, how much we appreciate their help. They answered the phone at 11pm on a Saturday night, got us out of the panic mode and showed up 8am the following morning. Every step of the way: Fernando and Neil as team leaders, Brittany in the office helping us keep numbers straight with the insurance company, the guys who showed up to do the work - and with care and professionalism that's absolutely top class. This top quality went on throughout our 2 1/2 month remediation and fix-it process, Zaba never missed a step! We feel blessed to have Zaba get us through a big, nasty project and can't recommend them highly enough.

had a burst pipe, called service master at the direction of state farm. was very pleased with their services.

I have a rental property in Lake Forest and the renters were vacationing last week. The temperatures dropped and warmed up and when they got back the house was flooded due to a pipe that burst in the ceiling. I immediately called ServiceMaster by Zaba in Chicago and they came out within the day to clean up the mess and dry everything out. I definitely would recommend them to anyone who's experiencing water damage in their homes!

I had water pipes burst in my condo right before the holidays. I did not expect December to be so cold considering the mild winter we had last year. I was out of the country when the neighbor who was feeding my cats called to tell me it was flooded inside my condo. It was frustrating, I did not want to fly back since I had 4 more days to go on my trip. The property management company recommended ServiceMaster by Zaba. I reached out to them by email because calls were difficult at the time, they responded back quickly and sent me a bunch of information as far as what steps to take and what will take place. They went immediately to inspect my property and started working right away.

They helped me get a plumber, they spoke with the insurance company on my behalf and coordinated with the building for access. I received update emails and pictures daily. I felt totally comfortable with them in my condo, of course the neighbor stopped in regularly to check the work but everything seemed to be running smoothly. I had to be confident that everything would be ok and that I could trust this company.

All my carpet and padding had to be pulled out, most of the hardwood floors, my hallway bathroom and kitchen both had burst pipes, there was a lot of damage so I knew what to expect.

ServiceMaster technicians left my place very clean, there wasn’t any dust and all my furniture and personal belongings had been protected. Of course, I went through all my stuff to make sure everything was there and it sure was. This company is trustworthy, professional and skilled, I wish I could give them 10 stars.

Our basement flooded recently. My husband and i were out of town when a neighbor called to say there was a pool of water in our basement. Both of our sump pumps went out. We called Service Master and they came out within the hour.

Considering that we were out of the country the process was not as bad as we thought it would be. I won't go into too much detail but I will say I felt completely comfortable with them, they navigated the insurance process with my insurance company and the agent.

My son in law was at the property on our behalf and said they were doing a phenomenal job.

We had a lot water damage, and Service Master did an outstanding job cleaning up everything. They took care of our belongings and did not leave debris everywhere. We were a bit worried that we would be walking into a big mess and were surprised at how clean everything was despited removing all the drywall and carpet.

Really appreciate the work Service Master did and appreciate how much effort they put into our claim and giving us the opportunity to enjoy our vacation in the middle of such chaos!

Thank you!

I had water damage on a bathroom ceiling due to an overflow from the unit above us. I was lucky to select ServiceMaster because they came out the same morning I called, they were professional, responsive, and answered all of our questions. In addition, they knew exactly what our insurance needed are were thorough and detailed. I worked with Amelia, Brittney, Fernando, Jonathon, Mark, and Guillermo and everyone was great at their job. Would highly recommend ServiceMaster Restoration by Zaba.

We were very impressed with the mitigation services of ServieMaster by Zaba. Fernando really understood what we were going through with the nightmare sewage backup we experienced. He made sure his crew was there immediately to begin mitigation. They were quick and thorough and best of all, very neat and tidy. Our house was kept as clean as it could be kept under the circumstances. The mitigation was finished quickly so we could move on to repairs. Highly recommend these guys!!

This is the second time I've used ServiceMaster. I needed the walls and ceiling in my kitchen to be removed due to a water leak from the unit above me. They were super cautious of my furniture and covered everything with plastic. I hired them to do my reconstruction as well and am extremely happy with my new cabinets!

While we were out of town our vanity mirror fell and turned on our sink faucet. Water was running for days, we're not sure when it happened, the fire department was alerted when the house sensors got wet and set off the alarms. our neighbor came over when she saw the fire department. We were called immediately. Our agent highly recommended neil at service master. He came out with a huge team and a general manager. I felt very comfortable with him and all office staff to get the job done while we were still out of town. My neighbor checked in on them until we returned. 80% of my entire house was gutted. I have a lot of custom wall paneling, crown molding and trim. They were able to save it all. They also did my packout and duct work cleaning. Everyone at service master was extremely knowledgeable and professionaland very helpful.

They fixed damages in my bathroom from a burst pipe and did a fantastic job. I also got my carpets cleaned by them and they came out great. They have such a friendly staff and I’d definitely book again. I recommend!

UPDATE
I had ServiceMaster out again after the July 2, 2023 sewer back ups in the city. The crew came back out and quickly dried and cleaned/disinfected my basement and returned twice to ensure everything was completed to my satisfaction. Everyone was a complete professional and they explain every step of the way, from the office staff to the cleaning crew and follow up representatives the sent. I highly recommend them.

Neil and the crew really know there job. They are professional, fast, reliable, courteous, and very sympathetic. They work well with the insurance company which helps immensely when dealing with an emergency. Highly recommended!!!

Ryan and his crew were totally professional. Punctual, efficient and thorough. I've used Service Master twice with water mitigation in my basement in the last three months and totally satisfied. Excellent follow up from the office too! (Thank you, Renee!).

Our basement was flooded due to the pipe burst. We also had the team repair the different part of our home at the same time, that was damaged by other causes. The mitigation was great and quick, the overall communications were prompt.

However, there were a few things that we wish went better. The duration of the whole reconstruction took much longer than expected as the price negotiation didn't seem accurate and needed further adjustment on the estimates with my insurance company. Understand that it's not entirely ServiceMaster's fault, but I wish that more details and clarity were provided between Sevicemaster and the insurance company to save us some time.

Overall, I would still recommend this business. Quality of work was great, The team was responsive and professional always.