Reviews of local pros in Plainfield, Illinois

Rick and his son are the best. Kind, honest and hard working. I never feel like I'm being taken advantage of, which is common in this line of work. They always are up front with me about what needs to be done.

Great experience.
They were on time.
They charge using an hourly rate not a cheap visit charge and the upsell you.
They were quick and thorough.

Called to have a leaked repaired. The owner sent his son out who told me it was a small job with 1 hour of Labor which is $220 per hour and a part that he needed to pick up. The son said the part is about $7
The son came back with the father and the spent about 30 min connecting the part. Time between the 2 visits I would say in total it was about 1 hour and 20 min.
How did you present me with a bill over $1,000!
The owner was not willing to negotiate even though his son was the one that gave the quote. I was willing to pay $500 but not $1,000 for a job you son told me was A SMALL JOB.
The owner had the never to ask me to pay him for the labor after he went upstairs and took his parts out of my bathroom.
I would never call this place again and would not recommend this business.

Leto Plumbing & Heating is the only company I use for my plumbing and HVAC needs. I've been using them for over 10 years. Hands down they are experts their field, easy to work with and do quality work.

I would not allow this man into your home. We had a very unfortunate situation this morning with him and his son and he showed quite a temper. The first visit, his son was very pleasant and did some of the job he informed us the cost would be $220 and another $7 for a part he needed to order and would bring back the next day to finish the job. All was well. The next day, his father came with him and they together finished the work. Once they were finished, his father told us the total would be $900! We were shocked! We let the father know that his son told us $220 plus the part. When the son came downstairs the father confronted him and the son indeed told his father it was $220 for the hour, which would have been fine we would have paid for the 2 hrs they were here, but this still would have been around $500 so how did we possibly arrive at the final cost of $900 plus?! We informed them we weren’t going to pay that! Instead of trying to negotiate. The father was firm on the price! He insisted that the price of the parts were over $700 and told his son to remove all the work they’d done. Things became heated between the man and my mother and she asked him not to go upstairs to her room where half of the work was and he told her “TRY AND STOP ME!” And started quickly walking up our stairs! They removed the work within 5 minutes and were out of our home in 10 minutes. Interesting how $900 of work can be taken out in 5 minutes. Then before he left he looked at us and said “you’re not going to pay my son for the labor?” And we said absolutely not! You just took everything down, so why would we pay anything? It was a terrible experience. I don’t think they are bad people, there was poor communication between us and my real issue is with how they went about resolving it. Save yourself the stress and find a different company to resolve your plumbing and heating issues.

Oustanding crew at Leto
Service was phenomenal
Highly recommended i will call
Leto for all my plumbing and Hvac
Services!!!

I know Rick on a personal level and anytime I call him to get anything done around my house. He is more than accommodating, fair, courteous and his prices are outstanding. Work ethics is unheard of and his workmanship is outstanding to the point.

I have never called him back to do the job twice. I read the last few reviews and it is sad to say that some people who have personal issues with Rick not even his tenants, come to his business's site and reviews on Google maps to speak so untrue of him and damage his character.

As far as knowing Rick and his family for years, he is the best plumber I have used and not of these allegations are true. He is nothing but a nice landlord who has not gotten paid since March 2020 and when he spoke to his tenants and NOT (George and Sam Becker) who are not the residing tenants, came to his business's site to tarnish his reputation.

My review is about Leto Plumbing and the work that was performed, not about Rick as a person. I know Rick as personal too and he is a fantastic guy and hiring him for any plumbing job is not something you will look back on. You will re-hire him and refer him too. Leto Plumbing is awesome, does quality work PERIOD

Chris Leto,
Is an awesome RESPECTFUL man
That LETO plumbing & Heating should be proud of having on the team
Chris treated my mom who is elderly with much respect
Thank you Chris
To Management this young man represented YOUR Company EXCELLENT

No matter if I have an issue with plumbing, heating, or my air conditioning, I always call Rick first. His attention to detail is evident in every part of how he does his job, from the materials he uses, his response and follow through, as well as his expertise at efficiently identifying and repairing heating, cooling, or plumbing issues. I highly recommend Leto Plumbing and Heating to anyone who needs a top quality, dependable, honest company to help them.

Leto Plumbing is the best. We appreciate their quick response and honest advice to fix our problem. We will gladly recommend Leto Plumbing!

Called Leto Plumbing at 8am with an a/c issue. Chris came out the same day and had the issue resolved and a/c up and running by 4 pm and charged a very reasonable price! Thank you, Chris, for the excellent service!!!

Spectacular service!
On time ✔️
Fast troubleshooting ✔️
Explained the problem clearly ✔️
Fixed repair in less than an hour ✔️
Fur babies approved ✔️
Good human being ✔️
Father son family owned ✔️
My go to for all HVAC problems ✔️

Open clock under sink. Very professional service. Good result. Reasonable price.

Great work by Chris as usual. He is timely, professional and meticulous. He took care of my son’s plumbing issue which involved more than the scope of work anticipated as well as updating my water heater at home recently. I highly recommend Leto Plumbing & Heating for any plumbing needs you have.

Oscar V was the technician at my home today. He installed two sump pumps, explained everything in detail and made sure I was satisfied. Will definitely be calling Leto plumbing for any future issues.

This really is an exceptional company. We met Rick Leto when he was part of a team doing our kitchen remodel. During pre-construction he suggested small changes to the plan that saved us significantly. Next we hired him for a small repair, but he gave all the same attention to that little job as to the big one - he came fast, worked efficiently, and once again made improvements I didn’t think to ask for. Later my very old furnace died and his team was there next day to put in a new one, fast, clean, fairly priced. Plus his son is in the business - it’s great to see generations building something together. Would recommend Leto to anyone

Well after 20 years our 50 gal Bradford White water heater finally cracked and was leaking, was very surprised I still had Rick’s # from Leto plumbing, he did a job for me 25 years ago and if I kept him in my contacts it’s because he would be the guy I would call if any future service was needed.

At 7am I texted Rick about my situation and moments later he replied, he reassured me he could schedule me in the same day. Once the office was open I placed a call and was greeted by Lynda, she was very nice and walked me thru the steps needed for financing, I was all set to go by 9am.
At around noonish I received a call from Chris the technician stating he was on his way, I was very surprised that he was able to get the newest model - 50 gal Bradford White water heater. Took just under 2 hours to drain/ measure/ cut/ remove piping/ discard old heater/ bring new one down/ and assemble it all back together, No Leakes,
Perfect job!
Thank You Rick for another fantastic job.

Rick and Chris are great. Very professional, showed up on time, and performed quality work. I will be using Leto again for all of my plumbing and heating issues.

Leto plumbing is the best! Easy communication and the technician Chris came out and was very honest and made sure to explain everything to me! He had to come out and repair my kitchen faucet & the price was very good. I would highly recommend Leto plumbing to anyone!

Very courteous and timely. Not expecting service within the same day, but Leto Plumbing came through in fast and courteous service. Chris, was able to install toilet water cut-off valve and get everything up and running.

Excellent service!

Furnace went out this morning. Called Leto’s and Chris came out within a couple of hours and had the furnace fixed and heating the house in less than an hour!! Highly recommend!!