HVAC reviews in West Chicago, Illinois

Blue Frost kept me notified of the schedule and fabric posted arrival. Gil did a fantastic job patiently explaining everything and answering all questions. He made an effort to clean up the furnace area and was efficient in the work completed.

Awesome experience!
Called and had technician at my home within hours.
Repair was done in less than an hour.
Highly recommend this company for all your needs.
Trustworthy and genuine integrity must be core values for this business.

Gildardo came out to perform a routine “checkup” and was very professional and knowledgeable. He took time to explain things to us and answered some extra questions we had.

Update 9/4/25: Today I have been charged for another month of membership despite trying to cancel days ago. Also, regarding company response to my review - am I supposed to be thankful that you closed a vent and tightened a valve during those follow up visits when you should have been diagnosing the problem that your tech likely caused at the tuneup? Here’s my assessment - your tech overcharged the system at tuneup and caused a slow leak, you failed to detect it at multiple follow up visits and then blamed the issue (almost a month later) on manufacturer defect, offering to charge me over $1,200 for the labor related to the warranty work.

I wish zero stars was a rating option…

I had been a customer of blue frost for nearly 6 years before deciding to stop working with them last week. I will give them credit for good installation work as I had no problem with my unit in 2019 when it was first installed. However, from there, it has slowly degraded as their customer service and maintenance work leaves a lot to be desired. I joined their membership program and things went well for a few years, but most recently fell apart. They reached out to schedule my AC tuneup this year and told me August was the earliest they could come out, which seems strange as most of summer is gone by that time. When they came out for that tuneup visit, the system has never worked the same since and I am fairly certain something they did was the cause. I gave them three visits to fix the problem which has now been going on for over a month and they did nothing significant at any visit but constantly we’re trying to sell me more products or services claiming that they thought could fix it even though they seemed unsure about what was wrong. After such a long time with this issue, I thought I would be a priority for their manager to call and try to resolve, but once again, I was the one who had to reach out to keep anything moving, So ultimately, I am canceling the membership, would not recommend working with them and personally I’m going to find a new company who will treat me better. For those reasons, even though installation and a few years of service went well, I would caution anyone of starting to do business with this company and would definitely recommend against joining the membership program as I see no benefits at all, if anything it trapped me into working with them and spending money unnecessarily.

Jon Schueman is a very knowledgeable service repairman for Blue Frost. He explained the workings of my heating system and listed various options to keep the system running smoothly in the future. I purchased an ignighter which will be installed in the near future.

Blue Frost replaced my furnace and AC unit. They did a great job, Jason Burzawa and the crew that was out were respectful, knowledgeable and did excellent work. Pricing for the job was lower than others I had out even though the units were superior. Highly recommended using Blue Frost should you need a new Furnace or AC unit.

HVAC furnace system/humidifier installed. We had an exceptional day. Jason and Andrew worked diligently straight through, listening, and answering all of our questions. We were tutored on how to operate and manage all the systems when installation was completed. We look forward to warmer weather and the installation of the air conditioning components.

Ricardo at Blue Frost Heating & Cooling saved the day!
He was incredibly honest, efficient, and the service was genuinely affordable. He also took the time to explain everything, and I learned a lot about my system! Our A/C was fixed perfectly and fast, with no fuss or upselling.
If you need HVAC help, call Blue Frost and ask for Ricardo. Highly, highly recommend!

Tony was excellent, he was friendly, cleaned up after installing new humidifier filter and explained everything I should be checking and keeping up on. He also discussed money savings options for the future. I scheduled him to come up for my AC in the spring.

Service tech was on time, knowledgeable, well mannered and thorough with our maintenance and clear with explanation. I am completely happy. In fact, I going to book them for my small business office furnace maintenance as well…

Second time used Blue Frost in 5 months and my experience was nothing short of excellent both times. Technicians were very professional in their work being very thorough and clean. Would not hesitate to refer this company for any heating or cooling needs. Thanks, Blue Frost !

The entire crew was very professional. They arrived on time and completed the job without any problems. They installed a new furnace, air conditioning unit and thermostat. They were considerate, knowledgeable and very efficient. I would highly recommend Blue Frost.

Jason and Raole just installed the Lennox HVAC. Came on time and prepared. Made sure to even check out and install not only the HVAC but also made sure ancillary items were up to their standards. Cleaned up after themselves and 7 hours later I’m all done. Also kudos to Matt, the sales person. Was informative but not pushy. Not joyous about having to do this financially -but feel better that it’s done

Tony B is a great technician, very thorough, explains everything along with detailed pictures. You can tell he really cares about his clients and providing excellent service. Blue Frost always keeps you updated on who your technician will be, with a photo and when they will arrive.

Gildardo Salinas put in a new heat exchanger in our upstairs unit. He was polite, friendly,informative and gave us a detailed explanation of his services. He did not rush his job or time with us. We appreciate his training and feel confident in having him here again! 5 star review! Pat and Nancy O’Reilly 1/15/2026.

The third technician, Alex, was outstanding. He was the only person who thoroughly inspected our system and identified what was truly needed to get our furnace, humidifier, and overall home environment working properly. His professionalism and attention to detail were excellent, and he deserves recognition.

However, I cannot give a 5-star rating because of serious issues caused by the first two technicians.

The initial installer made a major oversight by installing a brand-new furnace but failing to reconnect the humidifier or provide a proper diagnosis. He also did not clean the coils, did not reconnect the humidifier, and did not complete or sign the inspection log. As a result, our home experienced severe dryness for nearly two years. Our children suffered frequent nosebleeds, and the air quality in our home was extremely poor during that time.

The second technician, Casey, also failed to properly inspect and diagnose the system. He simply connected a wire without checking anything else, charged us, and left. No full inspection or verification was performed.

It was not until the third visit, when Alex arrived, that we finally received a correct diagnosis and real solutions. Unfortunately, by this point, we had already spent significant money and endured unnecessary discomfort and health issues — all of which could have been avoided if the first two technicians had done a complete and competent job.

The small but important steps that were ignored — failing to reconnect equipment, skipping inspections, and not signing documentation — turned this into a very negative experience for my family.
Alex did waive the service fee, but I feel it was not enough on what we endured and having to find out it would cost us more to get this furnace working efficiently.

Lukas came out for our first furnace check-up since having a new Furnace + A/C installed this summer. He was super friendly and very efficient. He made sure to answer any questions we had and was very professional. I couldn't have asked for a better experience.

Excellent company came and fixed things immediately. I needed two new furnaces due to water issues. The crew was extremely professional and clean. Highly highly recommend

Very satisfied with my experience. I received very detailed and thoughtful assistance from Chris and Ryan to guide me in the proper system needed. Jason and Nick were the installation team. They were experts in installing and spent time to make sure I understood my new product and thought ahead to bring things for the house we might need while they were working.
Throughout the whole process everyone was very knowledgeable and personable showing genuine care in their work.

I just wanted to say thank you to Blue Frost HVAC, and their tech Christian Cruz, regarding the service call at our home on 01/16/2026. From my initial call to Blue Frost, until Mr. Cruz arrived, was less than an hour. Impressive to say the least. Mr. Cruz’s knowledge and professionalism were a breath of fresh air, and the main reason we purchased the maintenance membership, along with the repair. I’m happy to recommend Blue Frost HVAC and their tech Christian Cruz, for any heating or cooling needs anyone may need in the future.Thanks again.

We were interested in replacing our water heater with a tankless water heater. We had one installed in our previous home and knew we wanted another one. I looked up Blue Frost on line and they had good reviews so I gave them a call. Matt came out to our home to survey the job. He was professional and knowledgeable, not pushy. Due to an unforeseen bathroom remodel we had to push the insulation date back to after the holidays. Matt understood and said he would follow up then. He did, we set a date and Nicholas Pizza came out to do the install. Nicholas and his team were great. They too, were very professional and knowledgeable; they definitely knew what they were doing. They installed the Navien tankless water heater, which seamed effortlessly, rerouted a couple of pipes from our furnace which were bothersome and did a great job. They were very neat, quite the craftsmen's. They did all of this in a timely manner, they were fantastic! Thank you Blue Frost, I was second guessing myself because we haven’t used your services before and our last installment of our tankless the crew did a great job but they are pretty far and we wanted someone local. Well here is another 5 star review and well deserved. We are very happy with our new tankless water heater. We look forward to having you out in a few months for spring maintenance for our heating and cooling.