Reviews of local pros in Wilmette, Illinois

This is the ONLY place I'll take my Miele vacuum for repair. They are SO quick, their pricing is so reasonable, and they truly go above and beyond. I've gone to other authorized Miele repair shops and haven't had good experiences - very expensive and takes way too long.

Hey, go here if you like to be treated like a lying idiot. Service guy insisted that I had mistreated my vacuum, and that I had been yanking the cord out of the wall, thus breaking SECOND plug on my overpriced Miele vacuum. I HAD NOT! I have a family, and use my vacuum a couple of times a week. Apparently the Miele is too fragile for this. Instead of paying Kelly's $200 for a new cable, I bought a $5 replacement plug from the hardware store. I'm back in business, no thanks to the rude people at Kelly's!

Wow just discovered this gem of a business. Dryer broke, the local Big Store in Glenview was quoting a 3-week wait for a service call. Called Kelly’s, they answered the phone immediately, came out the next day, and had our dryer fixed 2 days later. The service tech guy couldn’t have been any more professional. So impressed - will plan to purchase our next appliances there for sure.

Sign in window says they repair Kitchen Aid mixers. I bring my mom's in for a repair. After six weeks, no phone call, no update, nothing. Don't waste your time with these folks.

I had purchased several vacuums from Kelly’s in Highland Park. I needed a new filter and bags for my Hoover so I brought it to Kelly’s in Wilmette. They did not have the right sized filter. I gave them my package of two filters that were the wrong size…priced at $7.99. I had no use for them. Must have gone with a vacuum I no longer own. They did not have the correct sized filters. I bought a bag of 9 dust bags and a $15 shop charge was added to the price of the bags. SERIOUSLY??! Way to get me to never return!! I assumed that the help given was just part of customer service.

Trying hard to keep business local but yet when I am told someone will be at my house between a two hour window and isn't AND no phone call was received saying they would be late, I left for my next appointment. Arriving 40 minutes past the window (had to have husband get home to meet the service tech), he spent 7 minutes and charged me $170 to tell me my dryer needed a new motor. Shouldn't there be some diagnostic questions asked over the phone to determine if a house call is even needed? Or a disclosure about the cost of a service call? Neither. Sorry but taking my business elsewhere to buy a new washer/dryer despite wanting to help local small businesses.

I have used Kelly for a number of years at my house in Wilmette and have had great experiences with service and communication.

Over the last decade, I have had them replace my dryer vent, and a few other laundry repairs.

Alex the owner and head technician is extremely knowledgeable and experienced, he is honest and prompt.

Highly recommended.

my dryer stopped getting hot I called Gary he came out the next day-on a Saturday for no extra charge and fixed it showed me the problem help me diagnose a vent flow issue that is dangerous and gave me a great price 100% recommend!!

We had Smart Appliance Repair come to our home in Winnetka to service our SubZero fridge and Samsung stove. They were responsive, thorough and very helpful!

Excellent Sub-Zero repair in Wilmette.
Fast response, professional technician, and very knowledgeable about Sub-Zero refrigerators. Everything was explained clearly and fixed the same day. Highly recommend!

Han came the same day of the call and quickly diagnosed the issue for our dishwasher and had the part available. Was really appreciative of his recommendations for future maintenance!

Had a great experience with Smart Appliance Repair. They repaired my Wolf oven in Kenilworth after another company failed to figure it out. It’s hard to find someone who truly knows Wolf appliances, but these guys nailed it. Fast, respectful, and clearly professionals. Highly recommend!

Professional, and diagnosed the issue with our stove quickly. The technician explained what was needed and had the oven working in 15 minutes. Thank you for the great service.

Fixed our broken oven in Chicago. The tech was very responsive and efficient. They communicated well and gave us all the information regarding what the problem was. Would recommend their service.

Had intermittent trouble with my refrigerator and freezer. Called Han at Smart Appliance Repair and he came out the same day. He diagnosed the problem, ordered parts, and installed them a couple days later and solved the problem. I trust them for any appliance repair issue.

Han was out to fix my refrigerator. When i called for service it had stopped working. About an hour before Han came, it started working again. I decided to have it looked at anyway. When Han got here, he looked it over and explained the problem to me. He ordered the part needed and came back 2 days later to put it on. Han was very professional, very friendly, and very courteous. I was very pleased with the service I received from this company and from Han.

Han came same day and fixed my dryer in under and hour. With 2 kids, having a working dryer is essential. Highly recommend!!!

Smart Appliance Repair saved us! Our Sub-Zero refrigerator in Winnetka stopped cooling, and they came out the same day. The technician knew exactly how to handle Sub-Zero systems, explained everything clearly, and fixed it without needing a second visit. So relieved — thank you, guys!

The refrigerator looks new but holy moly it was manufactured in 2005! After 21 years, stuff is going to go wrong. Han, their main man, identified the problem and the fix was not so simple BUT he got it done and at an honest fair price. Easy to get a hold of and fast service.

Reliable and Professional. Oscar was great at explaining issue with Dryer repair. Problem diagnosed and repaired same day. I felt cost was very fair. Would 100% recommend!

Dryer stopped working in Evanston and Han was able to come out same day for repair. Quick and professional service. Would definitely recommend and use again for any future issues.