HVAC reviews in Fishers, Indiana

Had an emergency plumbing fix. First and foremost I am thankful that the job has been complete; however, professionalism was severely lacking. The project cost just shy of $15,000. Leaving dirt from what they had to dig up, not hooking up washer and dryer, an outlet they installed from my furnace blew a fuse, leaving wires all over the place instead of making it tidy like it should look. This project already left me and my family in desperate need of this to all get completed. I know had to call another plumber to get it all fixed correctly.

They have an excellent product, and my partner and I have been very happy with their system. The reason I am rating them so poorly is due to their customer service. We have had their system for approximately 16 months. Since my partner actually paid for it, they send texts to him regarding when they’d like to come to our home and do a check-up on how everything is working. In theory, this is excellent business practice. In reality, they either cancel or just don’t show up approximately 80% of the time appointments are scheduled. I don’t care how great of a product they may have; when they continually do this over and over again, it makes them look HIGHLY unprofessional. The last time they came out to our house, the two guys had major concerns about how our system was running. It was evidently so concerning to them that they asked me to get my boyfriend on the phone (on speaker) to explain it to him, and then felt it was even more important enough to get their supervisor on speaker to talk to me about the problems. There was a big “to do” by them and they assured us they would be coming back on Monday to handle the problems. Imagine my surprise when they didn’t show up or call to say they weren’t coming! They’ve contacted my boyfriend several times since to schedule appointments to come over, but we’re to the point where we have no faith in their word. I’m not wasting my entire day sitting around waiting for them to show up, when chances are, they won’t anyway, and second, definitely won’t have the courtesy to give one of us a phone call to reschedule. The job doesn’t stop once the unit is installed. Follow up is a major part of this kind of business transaction. Nothing positive has occurred since installation. Things come up with schedules, I get that, but when your staff aren’t showing up 80% of the time for scheduled appointments, you, in my opinion, have yourselves a major flaw in your business.

Very disappointed with Complete Comfort.
I scheduled a water heater flush and waited the entire day for the plumber. When he arrived, instead of doing the service I paid for, he spent most of the time taking pictures of my plumbing.
My water heater was installed in 2017. He said there was no shutoff valve, made excuses, and claimed he “checked/flushed” it — but there was no actual flush done. No water discharge, no sediment, no color change. I repeatedly asked him to flush it anyway since that’s exactly why I called. He refused.
Despite not performing the service, he still took the payment and left. On top of that, he forgot his bucket and pressure tester at my house, which I honestly returned.
I did not call Complete Comfort for inspections or photos — I called for a water heater flush. That service was not performed. This was a waste of time and money.

Highly involved during the sale. Quick and easy to work with. Do not do the up charge for their service program. They will reschedule you every time, no show appointments, and say they were too busy for you. Their customer service and maintenance programs are not worth the money.

Called them out because my drains have been running slow. Got to schedule a $50 drain clearing because I had their service plan. Upon arrival, they did not do any work for $50 and said I needed to spend $450 because they had to remove my toilet to clear out my house drain, for which I agreed. They then proceeded to not remove my toilet and just snake through my kitchen sink. They then said that wasn’t gonna be good enough and they needed to charge me $2100 to do a clean out, which I declined. They then wanted the full $450 for the drain cleaning even though they did not remove the toilet and perform the work I signed off on. I would’ve never signed up for $450 just for somebody to put a snake through a sink drain. I told them they can charge me, but I’m not going to sign their work order for work that was not completed (paying the labor to remove my toilet that did not happen). At which point, the technician said he was going to put a lien on my house, cancel all my warranties, and blacklist me. He repeatedly made these threats to me in my own home to try and get me to sign, including calling me stupid for not signing. I have spent over $12,000 with this company over the last couple years, pay them a monthly service plan, and this was the response to me being unhappy they didn’t complete the work they said they were going to and still charge me the full price. Calling customer service customer, they didn’t charge me the $450 but did cancel my service contract and blacklisted me from future service. The absolute worst treatment I have received from any company.

NO HOT WATER FOR DAYS...The company came out to complete a standard service call. I worked with the Sales person to replace a water heater and softener. The Tech came out around 9am to complete the install, "which usually take 2 hours". The Tech didn't have the supplies need to complete the work, and he had made several trips to pick supplies. During that time they left the top off of the water shutoff, so my pipes frozen. At 11:30pm the Tech finally had to leave. I didn't have water at this time. Day 2 I didn't hear back from the company. I reached out around 9am (24 hours after the start), and the company said "you are on top of the list"...

I have had several bad experiences with Complete Comfort in the past. This time a yearly furnace check everything went well Chad was my technician and was very nice. Got busy did the inspection and was done quickly. The good thing was he did not try to upsale me anything .

Would NOT recommend based on service experience.

We purchased a new unit from this company last year, and the system itself works fine. However, this review is about the annual tune-ups that were promised with the installation.

Our first service was scheduled for November, but they called the day before to reschedule for December. I rearranged my work schedule for the new date, only to be called again on the day of service to reschedule for January. After adjusting my schedule yet again, they called on the day of the January appointment to push it out another 4–6 weeks.

I requested an earlier date since we had already been rescheduled three times due to their changes, but the soonest they offered was three weeks later. This repeated pattern is extremely frustrating and shows a lack of respect for customers’ time.

Would not recommend based on service experience.

This review goes to Joe L. After we had multiple people come out after having our heat pump put in we had nothing but problems. We called one more time to tell us why it keeps running non stop and wasn’t hitting temperature, We got Joe this last time. He actually listened to me and figuring out the issue. He got the issue fixed. He had the patience and great customer service If I can get him each time if I have more problems. Hopefully not. I want JOE!!!! Thanks again Joe for your amazing customer service and fixing out issue!!!

Carol Norris.
My furnace was making a noise and did not sound good, I called and had someone come out the next morning. Had Furnace and AC replaced the next day. Technicians were considerate of my home, explained in detail what they were doing. Big shout out to my contact Wyatt. Wyatt even brought me Starbucks coffee one visit. I also purchased the 5 star maintenance plan and will have my WaterHeater and plumbing flushed and inspected.

Thanks to all the staff

The Star team replaced a 40 year old furnace, several feet of the main duct, and installed a new central air unit. The crew arranged for and coordinated with an electrician to add the necessary circuits. All of the work was done with professionalism and personal pride. Even though there was a couple of unexpected issues and minor changes, the work was done quickly without any complaints, Every member from Star that we interacted with was knowledgeable, professional, helpful, and friendly. Solid 10 stars. Great job Star team!!

Service is always great! Ryan was very thorough, professional, and friendly. Star is a good company, I've been with them for many years.

Star Heating, Cooling and Plumbing did a fantastic job installing my water softener. Andrew is a very experienced and knowledgeable plumber that explained everything I needed to know regarding the job. He even pointed out some plumbing done by the builder that needed attention.
Star Heating, Cooling and Plumbing has earned a customer for future work!

Thank you so much! Excellent job per usual. I only trust Star after bad experiences with other companies they have never pressured me and I appreciate them!

Had Randy out to give us a quote on a new HVAC unit and he was great! Told me about the units what is comparable to what we currently have. I asked for both the higher unit and economic one as well.
He was quick and efficient!

Uriah was fantastic very happy with service agreement we have with them.

Andrew is the absolute best. He arrived on time, treated myself and my home with respect, and gave me all the options I needed to get the repairs done. I would give him 100 stars if I could. Highly recommend.

Andrew was outstanding again today. He took out and installed a new overflow preventer and explained what he did and where the issue was. Thanks again.

Star Heating is a great local business. They installed a new furnace for us. We needed to make a decision on a Sunday. Randy answered our questions even though it was his day off.

I recently hired Star Heating and Cooling and I couldn't be more impressed. They were punctual, resourceful, and clearly had my best intentions in mind throughout the entire process. Not only that, but their pricing was very reasonable. I highly recommend them! Thank you for your excellent service!

Ryan was very friendly and explained things in detail. I felt very comfortable with him in the house and he did a great job! I would highly recommend Ryan!