HVAC reviews in Fishers, Indiana

We had an excellent experience with Josh H. He explained everything very well, took the time to make sure we understood. He was polite, patient and thorough. Happy to have done business with him.

I was a loyal customer of Action Air for nearly a decade. During that time I purchased two HVAC units from them, maintained a service club membership, and referred multiple friends and family because their customer service used to be excellent. I never expected to be writing a review like this.

We recently called Action Air out as our heat went out during subzero temperatures. The technician was able to temporarily get it running but told us it would likely fail again that night. This was especially concerning to hear as we have a baby. When I asked what we should do if that happened, he told us to get a ladder, go into the attic, and troubleshoot it ourselves. In the past, Action Air always assured us they would return as many times as necessary to make sure we had heat until the repair was completed.

Additionally, were told the repair would likely cost $400–$500 but were ultimately charged over $1,000. The technician also failed to document the necessary unit information, which delayed the repair and left us going additional days not knowing if our heat would fail again.

Once the repair was completed, we were ready to put the initial issues behind us. However, a couple of days after the visit we noticed a water stain on the ceiling near the HVAC unit. They sent the same technician back out, who said he couldn’t determine the cause but was certain it wasn’t related to his work. After he left, we discovered multiple areas of damage in our home caused by his ladder.

We were told the HVAC manager, Mark, would contact us. He did call initially, but when I returned his call and left a voicemail I never heard back and had to follow up myself. We eventually scheduled a time for him to come inspect the damage. I took time off work to be available at the agreed upon time, but the appointment time came and went without any communication. When I called the office, they said they were unaware of the appointment. Mark later said he couldn’t remember what time we had discussed and the office didn’t put it on his calendar.

Afterward, the office manager emailed claiming she spoke with Mark and he started he had called me shortly before I contacted them—which was not accurate—and suggested he may have been delayed by an office meeting. At that point, the explanations were inconsistent and it felt like the focus was on defending staff rather than addressing the damage done to our home.

I’m leaving this review because I once agreed with the many positive reviews about Action Air. Unfortunately, based on our recent experience, they no longer appear to operate the way they once did. Given our long history of referring friends and family to Action Air, this experience has been especially disappointing. We simply wanted the damage to our home repaired and the situation handled the way it should have been from the start. However, there was no follow through to make this situation right and we are now left to deal with the damage they caused on our own.

Our thermostat went completely blank and stopped working. It wasn't a normal 1 for 1 swap. Sean diagnosed the issue right away and fixed it quickly. He was very thorough and a huge help. This is the 2nd time Sean has performed service at our house and he's extremely knowledgeable and professional. I highly recommend this company and Sean.

I had Complete Comfort out today to take a look at my AC system that wasn't cooling. Peyton was very professional and explained everything before and after taking a look and testing the system inside and out. He determined it was an easy fix. I always worry when booking any type of repair service hearing about dishonest companies overcharging or charging for unnecessary work. Complete Comfort is not one of them. They made a new customer for life.

Javier did the annual checkup on my furnance. I’ve had 3 services this year: Water Heater, AC, and Furnace. I’ve been very pleased with Comfort Air. Very Affordable on the annual check ups. Be Careful because they do try to upsell you. Please get a second estimate if they do try to upsell.

MATTHREW WAS PROFESSIONAL, KIND,TIMELY OVER ALL GREAT GUY!!!

EXCELLENT SERVICE!!!!

HE'S A KEEPER!!!!

Our ac unit went out and we had someone come out the same day. Andrew was amazing and had us up and running in no time. He did a great job communicating everything he was doing, what the issue was, and how long it was going to take. Highly recommend!

I had my HVAC fall/winter season check up done on my three systems by service tech Jackson, he took the time to check all required pressures and voltages and did some additional cleanings. Jackson is an awesome tech and I highly recommend him!

Bought top of the line Trane AC/Furnace $27K all the bells & whistles. Had mold in the AC handler. Called them Nov 20 to check for mold still in AC as still having allergy issues. They made the date of 26Nov noon-5. At 6pm called them and said they were no show and they confirmed the appointment and said would get back to me today. It's now 8pm and no callback to work, no service call. If this is what $26K purchase gets you for service look elsewhere. After another HVAC checked out the furnace they found 3 state code violations, incorrect installation, & an overpriced repair estimate by a factor of 2.5. Update. They fixed everything to code after a couple of calls.

Cam and Chapman came out and were extremely great and helpful. They definitely earned a customer for life. Choose Complete Comfort!

The service technicians were very friendly and provided me with good information about my system. However, they did not turn my air handler breaker back on and my house slowly got colder and stayed cold until another technician came back the next afternoon and turned my breaker back on. It’s located on the air handler. Now I know where that’s located. I’m surprised they would be this negligent.

Had another great semi-annual check up for the two heating systems in my house, this time with Chris. He called to let me know when he would arrive and was professional and efficient while checking both systems. We purchased both HVAC systems, a tankless water heater and a water softener from Complete Comfort 3-4 years ago to replace aging systems and couldn't be happier with the installation work and subsequent check up visits.

Javier provided outstanding service while inspecting my unit. He clearly explained his observations, identified the cause of the problem, and outlined the necessary repairs. I would confidently recommend him to family and friends for any future needs.

Chad is a great technician. He has been very thorough in examining and servicing our system.

Not a pleasant experience. Be very careful hiring this company. I was not satisfied with this transaction. Once Sean got the a/c running, I jokingly said "do you get tips?. Sean's response was "no but there is one thing they pay us for". I said "what" and Sean asked for my phone. He went to a site and handed the phone back to me. It was his company's site and he referred me to the comments tab that asked (something like) "how did Sean do today"? I responded to the effect of "Sean was great. All good". I was thankful that my air was restored and that the ordeal was over. I was misled and (after the fact) searching the web for exact services performed by other companies, I now realize that I had been seriously overcharged. Sean replaced the capacitor and fan motor and I was charged $1,707.00. Other companies reported charges of between $450-700 for identical service. I failed to mention that several times both Sean and his Sales Manager suggested that I really needed to replace my entire heating and air conditioner to the tune of approximately $12,000. I have filed a review and filed a complaint with BBB and I am in the process of filing a complaint with the Indiana Attorney General's office. Please be extremely careful if you have to do business with this company. Seniors should be especially cautious.

We were very pleased with our technician, Javier. He was very thorough, professional, and he explained everything in laymen’s term. I would highly recommend Complete Comfort for all of your heating and a/c , hot water tanks, etc., needs.

Three & Josh was our blessing very good service awesome work got us hook up and on our way love it... An eric and brandon did a great job Install.
Ing our units ten thumb up

It's refreshing to see businesses like Complete Comfot Heating and Air. My experience today was awesome. There service tech Alicia was extremely kind and thorough with her diagnosis on my old furnace, finding holes in the heat exchanger and and other mechanical problems. Safety was her concern I respect and appreciated her honesty.
Matt , her supervisor and sales personel was involved with the diagnosis of my old furnace as well. There was no doubt that I needed a new furnace. There was no pressure for me to buy, Matt shared price estimates of replacements and presented them to me, for the purchase of my new furnace. Their financing and selection , made it extremely easy and affordable in purchasing this unit. Respectfully, Steve K.

Absolutely horrible customer service!! I do not recommend using this company for anything!!!

Complete Comfort Heating and Air is the best. I got a new AC and heater from them at a great price and they were very processional installing them. I turned the heater on the other day for the first time and it was not heating correctly. The technician came out and quickly discovered that a switch inside the heater was in the off position. This was not their fault. Last month I had Stanley Steamer clean the ductwork. They turned the switch to the off position when they cleaned the duct work and did not turn it back on when they were finished. The Complete Comfort Heating and Air technician was on time very knowledgeable, professional and polite. My confidence in Complete Comfort Heating and Air is 100%. I highly recommend them.

Chapman was professional, thorough, and easy to work with. He did a great job inspecting everything and made the whole process simple. Highly recommend