HVAC reviews in Greenwood, Indiana

Josh helped perform an annual tune up on my HVAC system. Very knowledgeable and personable!

Great company, tankless water heater install was perfect! Thank you for giving us 5 star service!

They was suppose to been at my residence between 8am and 11. Not a call from them saying we be late I called them at 230. Here it is 430pm and still not here or a call that they are on the way! I’ve been in my vacant home all day waiting. Poor customer services and communication!

Gabriel was very informative and thorough! Using same company five years because of people like him!

Matthew and Kyle were excellent friendly and professional! Were fast and efficient! 10 out of 10 100% recommend their plumbers!

My system has been down since summer of 2024. Having problems getting approved was a nightmare! I finally just put in a portable A/C unit for the summer. This winter I had to run off emergency heat due to my home being total electric, which proved to be expensive. I saw a commercial about Complete Comfort Heating-Air-Plumbing. When I thought all hope was gone, I meet, Tyree Beckett and Josh Kennedy! Through their assistance I was able to find financing that wouldn’t break the bank! The very next day Cammeron Hanner and his apprentice, Kadin Weathers show up with all the goodies! They have been working hard putting in the new system. Thank you to Complete Comfort for all they do! Feeling very Blessed

They will not leave me alone. I have no idea where they got my information. But they call all the time asking if I want them to come service my unit. They are not the people who put in our unit nor have we ever had them service it. If you can help it, avoid giving them your information by any means possible!

Quentin was honest with me ..broke it down word for word on each and every thing he was explaining ..Great with customers for sure ..Respectful ..Put his Lil booties on going in and out house .Great Guy

Terrible service. Management will not reply to requests for a call and only does in response to negative reviews. Even then only excuses no resolution. I absolutely would not use this company for your HVAC needs. There are so many other options. Choose wiser than we did!!
Update: 12/2/25. Still waiting on complete comfort to do something about this faulty system they installed. I filed a complaint with the Attorney General and followed up with them today. Complete comfort has made multiple service appointments to come out, but they keep canceling on us. We still have not received a resolution to our issue.

Gabriel was here today to check our system. He was very throughout and did an amazing job. Made sure everything was working as it should.

I'd leave one star just because the techs are friendly. I had a furnace and AC unit installed by a company who was bought out and formed Complete Comfort. I purchased a 5 year maintenance package well over 1k at the same time. Bear in mind this started in the fall of 2021 so it would be complete by the fall of 2026.Complete comfort has honored this until now. Literally have 2 more PM visits left and it was done, but they refuse to honor this last year of services. Literally was just 2 PM visits in spring and fall, and filter swaps. The filters aren't cheap for this unit, 60 to 100 a piece. Im assuming thats why they don't want to do it. The package also included a parts and labor warranty for 10 years. Im not even concerned about that part. Just wanted my last year of PM visits and filter swaps. They would continuously " forget" tje filter on each PM visits, and it would take multiple run around phone calls for them to come back out with the filter. This last time, its been 2+ months of calls and no return calls back. Now all of a sudden, I got the since you had the " install with Deputy" we can't honor this. The companies became one within a year of me purchasing the unit and being talked into the maintenance package. Literally with 2 PM visits and 2 filter swaps, we'll 3 because I didn't receive my last one, this is their response. The techs even admit how bad the customer service and " management" is. Just beware. Might be ok for PM service, but do not get an Install or buy some prepaid services from these people.

Complete Comfort has performed preventative maintenance on our home HVAC system twice. They are more thorough than the company we previously used. Their technicians are polite, friendly, professional, and competent. They arrive when promised. We are very pleased with our experience.

Cameron was awesome 👌 👏 👍
He was friendly, seemed knowledgeable, and was polite. The visit didn't feel rushed and he explained a lot.

During the course of the PM, he discovered a persistent leak that we were unaware of. Great. That's what PMs are for. He left.

Quinton came later to quote prices.
He wasn't a hard sell but used some sell tactics like cash discount and a couple of other things.
Again, that's good. When sales are forceful, I back down.

Kudos to Romona.
Being a dispatcher isn't easy.

So, they did live up to the claims on the website.
30 minute call ahead, was offered finance, good scheduling time.

But it was kind of odd that neither offered to try to tape it or some sort of minor repair. If the leak was as bad as claimed, a small and very minor attempt could have been offered. It wasn't.

Trust - yet verify.
The family handyman came out and confirmed everything Cameron said. That's a relief. Some places try to make problems when there are none.

But the handyman stopped the leak in about an hour and will come back in a couple of days for a full replumbing of the pipes underneath the house. The handyman said he'd do the same job, same parts, same pipe, for $600.

This was quoted to be some $3800 from Quinton.

That's over $3000 difference.

I know Complete Comfort would charge more, being a business.
But the difference of $3000 is hard to justify.

Kyle was very professional and detailed oriented with explaining the necessary steps we needed to take to ensue our system is operating at its best level.

I take no pleasure in writing this review and I wish I was a satisfied customer but the simple fact is that I am not satisfied with the work done by Complete Comfort. I am even more displeased with their lack of concern in remedying the situation and the complete lack of communication from management.

I live in a two story home and currently it is like living in 2 separate houses. The gist of the problem is that the main floor and the upstairs do not maintain the same level of air flow or temperature. When the service technician last came out, his instruments measured a 10 degree difference in temperature. The main floor was at 68, which is what the thermostat was set at, but the upstairs was reading 78. Over the last 2 weeks, during very cold December temperatures, we have had the thermostat set at 66, just so the upstairs doesn’t get any warmer than 76.
The main floor is constantly cold, because we have no choice, but the upstairs is unbearably warm. It is simply unpleasant to be in the upstairs part of our home.
This was a similar problem during the summer as well, but it was the opposite, the upstairs was much cooler and the main floor felt warmer when we had the AC running

No one seems to be able to ascertain why this is happening. We built and have lived in this house since 2001, we have spent 25 summers and winters in this home and we never had this sort of problem until Complete Comfort installed a very expensive unit during the first week of July. In the 5 ½ months that we have had the unit installed we have probably had 4 - 5 service calls. Last week, December 8th, I called and asked for someone in management to come out with the technician so they could see/feel what the situation was like. However, a technician was assigned to come to my house on Wednesday without any management representation. I said that seemed like a waste of time and again asked for someone in management to come or to at the very least give me a call. To date no call has been received.

This past weekend, December 13th and 14th, with temperatures near or below zero, I had to open windows in the upstairs bedrooms because the upstairs was so hot. I am not happy and the only solution I can see is that my wife and I will have to bite the bullet and bring another company out to install a different unit. The only logical conclusion is that there is something wrong with the unit that was installed, the logistics of my home have certainly not changed. Considering I spent more than $20,000 on this unit I expect better results and I definitely expect greater concern from the management team at Complete Comfort. I would caution everyone to think twice before working with Complete Comfort, there are many options in the AC/Heating industry and Complete Comfort should be your last option.

***Additional Information: A management representative responded on the same day that I posted the original message on December 15th. I was asked to call so we could discuss the issues I reported.
I called on the afternoon of the 15th (Monday), I was told that the manager was in a meeting but would call me back when the meeting was over. It is now Friday afternoon (the 19th) and no one has returned my call.

I thought I should add this as I have previously read negative reviews regarding other businesses and see that a management representative replies asking for the opportunity to rectify the situation. I always wondered if things were made right or if it was just for show.

Hesli Martinez was incredibly helpful and fixed our thermostat issue, saving me and the rest of my family freezing to death this upcoming freeze warning. I highly recommend him as your technician to come to your house because not only did he fix the issue but he took the time and the steps necessary to rule out any and all possibilities, and most importantly he has excellent customer service by being the most kind person ever and is very relaxing to talk to and even walked me thru certain steps so I can better understand since I am a upcoming HVAC student still in training. Once more Thank you so much Mr.Martinez

Tamara was so helpful! She explained how important routine maintenance is for my water heater, which I really appreciated. I also love that they’re giving back to the community by hosting a canned food drive. I highly recommend!! Thank you Tamara! :)

Aaron did an awesome job and was able to finish the diagnosis very thoroughly. He took his time to check everything in detail and gave us estimates of the good/bad fixtures need to be changed/updated. Would recommend their services for sure. Thank you!!

Absolutely the worst company that I have ever dealt with. Installation mistakes and terrible customer service. Also, it doesn’t matter if you decline their service contract. They will just sign you up anyway and charge your card automatically.

This company does not care one bit about the customer. It’s all about the money. Bad business practices and horrible customer service.

I can’t stress strongly enough to stay away from this company.

Replying to reply- You say you’re sorry and to contact you. Well that’s pointless. Every time I have called (7 times), I’ve been told that you will get right on n it, only to be ghosted again.

Peter did a really good job explaining everything and he was so friendly and nice. And he did a really good job in everything. And he helped us a lot.

Peter and Patrick did an amazing job servicing our furnace today. They explained everything that we needed to know about our furnace. Very polite young men.