Plumbing reviews in Indianapolis, Indiana

Great service! Caleb came at 8:30pm to fix an emergency situation which forced us to shut off all the water to the house. He was very professional and helpful - less than an hour everything was fixed. Thanks again Caleb

Built a custom home and they recommended a Navien tankless water heater. Haven't even been in the home a full year and the control board has gone out. Their recommendation..."call the manufacture" Horrible customer service.

Worst contractor I have ever seen. They did the entire plumbing on my new house. Left debris in pipes causing sewers to back up. Did not glue pipes in basement so sewer water leaked. Forgot basement rough ins, had to cut up concrete, bad water pressure, Scheduling issues for repairs. Only been in house for 4 weeks. who knows whats next.

Being the property manager of an apartment community can lead to many problematic issues that need remedied immediately! Plumbing service tech, Luke Harmless, arrived to the job with a positive attitude and ready to find the solution. Maintaining friendly conversation, while continuing to work diligently, he tested many possible issues to ensure that nothing else occurred after he left. 5 star service and plan on requesting Luke's service from here on out!

The repairman, Luke, was professional, pleasant and a great representative of your company. He quickly figured out the problem, and was willing to go above and beyond by helping to locate the main cleanout for our house as well as pricing out some other equipment/service in which we were interested. I would certainly use your company again based on this interaction.

Chris has been great! I have him scheduled to come out in the spring and fall to tune my systems up in preparation for each season. We catch potential issues before they become larger problem, saving me money and time! No cold winter nights or hot summer days at my house! Thanks R.T. Moore, for keeping my HVAC system running!

My air-conditioning stop working, and of course you always think the worst, and it was very hot outside. But the service tech arrived in no time, which was fantastic, Josh was very professional and down to earth. "Great" service, I would definitely call them again.

Outstanding customer service! Everything from booking the appointment to the completion of the service call was exceptional. I would highly recommend RT Moore to anyone seeking AC or Furnace work. A big well done to your tech Jim Hollarman as well!!

Horrible customer satisfaction. RT Moore only stands by their warranty not their product.

My wife and I had a Fischer Home built last year in 2018. Three days after closing on the home our basement flooded. Being it was still under warranty RT Moore came right out and serviced the sump pump. There was a faulty float that caused the flood. The service tech came out and repaired the float and instructed me on how to fix the problem if it ever happened again. This happened two more times since then. My basement flooded with the same issue, the float sticking. I fixed one of the issues like the tech instructed. This last time, I called RT Moore to come out and fix the float. They informed me it was just outside of my warranty. How convenient right? So now if I want them to fix the float it's going to cost me $89 to come out and diagnose the issue, however much for the part, and however much after that to fix the float.

We had an AO Smith water heater fail after just over four years, which fell well within the warranty period so we were forced to go through the original installer - RT Moore. They said the warranty would provide a new unit free of charge, but they would have to bill us 520 for the installation labor. As frustrating as it was to stomach the fact that we had to pay to replace a poor product, they were only here for 1.5 hours; I figured the flat rate (even though very steep), had at least 4 to 6 hrs of labor built in, which is still an outrageous hourly rate for basic plumbing work. I work in finance and there is no way you can justify charging a customer 520 for 1.5hrs of labor. Thats called bending someone over and taking advantage of the fact that they have little to no options here; pay the original installer 520 for warranty replacement or pay an outside contractor for installation plus new water heater (which would be at least a couple hundred more from what we found). As soon as we are officially out of the warranty period we will never use RT Moore again. I would highly recommend you try other outfits first (if you have the choice).

Built a Pulte home in Brownsburg- they were plumbing contractor-takes 5 minutes to heat showers or sink in kitchen- water smells like eggs due to cheap materials and when we complained they said they won’t touch our home. Terrible craftsmanship do not use!

We had a tech named Chad come in and take a look at our water heater. He called before getting here, was on time, and was extremely professional and friendly.

When he saw our heater, he diagnosed it in minutes and got the part it needed from the truck immediately.

Our heater was repaired and the new part paid for in less than 15 minutes. Great experience.

Worked with Luke Harmless twice in one week. Unclogged our kitchen drain and then replaced a worn out water heater. Luke was great to work with, was very thorough and courteous. Would definitely recommend RT Moore to anyone!

Scott has come out to our house a couple times in the past few months for various issues. He has always been professional and quick to help us solve our plumbing issues.

We will 100% be calling RT Moore for any of our plumbing needs and hoping that Scott is the one that makes the call.

Thank you Scott for taking care of us!

Technician arrived right on time for a scheduled job. RT Moore has a great admin team that helped coordinate and schedule and update on changes in timing. Technician was awesome, friendly, helpful, and the cost was incredibly fair, even compared to smaller and far less qualified options. Cannot recommend more strongly for bigger jobs and projects where expertise and real-world knowledge are required.

“Build something that matters” perfectly reflects the quality of both character and workmanship that my family and I experienced with the tremendous crew of professionals we were fortunate enough to find at R.T. Moore. Sadly, just a few months after moving into our 20-year-old home, we found numerous leaks and discovered that every pipe and water line in the house was faulty and needed to be replaced.

The scale, complexity, and legacy issues that were discovered during the project would have scared off most crews (and in fact did, because a couple of large, established local plumbing companies refused to even bid on the project), but not our lead plumber, Matt, from R.T. Moore. From start to finish, Matt was honest and fair, was highly communicative and thoughtful, and helped to keep our spirits up despite the challenges of the project.

It was an incredibly daunting, gut wrenching, and invasive prospect to think about someone cutting into our walls and ceilings, but we were truly blessed to meet Matt and the rest of the team he brought from R.T. Moore. Matt led the entire project with enthusiasm, honesty, creativity, and a positive attitude. After working with a number of very good plumbers over the years, there is no one I would recommend more highly than Matt and the folks at R.T. Moore.

They “forgot” to install a ~20ft pipe in my home and their miss led to water damage. They fixed it later after time went by and nothing to make it right. I wouldn’t trust these guys to connect a garden hose.

I've always received 5 star service! Lee has been my technician for over 10 years and I appreciate the expert care he has given my HVAC system and his professionalism.

Do not buy a house plumbed by them. I have never seen a greater lack of competence or caring. I cannot begin to list all of the plumbing problems we have had in our new house. Pulte was the builder. Don't use them either.

Would definitely use them again. Had them fix a leaking pipe behind our upstairs shower, and the plumber improved the placement of the valves in the process so we can turn off the water more easily to the shower in the future when we replace washers etc. Also had them run natural gas to a gas fireplace we bought for our wood burning fireplace area (didn't know you needed a plumber for this) and they did a really nice job of running the gas pipes so it didn't clutter up the basement. Very courteous as well.

Tristen came out today and did a wonderful job fixing my water heater, he was very professional and efficient. Had lots of knowledge to help me as well!